Problems · by component
2023 Tesla Model Y structure problems
32 owner complaints to NHTSA about the 2023 Tesla Model Y cite structure, 3% of all 1,194 complaints for this model year.
Complaints
32
3% of all complaints
Crashes
12
Reported by owners
Fires
1
Reported by owners
Injuries
5
Reported by owners
What owners say about the structure
Verbatim from NHTSA complaints, newest first
“The Autopilot/Active Safety sensor system and automated emergency braking (AEB) component failed. The vehicle experienced an uncommanded, severe "phantom braking" event and simultaneous steering lock. The vehicle is currently [State if it is at a tow yard, repair shop, or totaled, e.g., at an insurance-designated salvage yard] and is available for inspection upon request.”
“The FSD failed when it back into garage; the back of passenger side of the car hit the wall of garage. There is no warning before. Beacuse the distance for parking into the garage is small, there is no time to take over the FSD to avoid it happen. It happen around 23:35 on August 07, 2026. We reported as a safety incident to Tesla an hour ago. We updated the the software on August 02, 2026. The car had been succesful back into the garage more than ten times before.”
“On XXX I retrieved my 2023 Tesla Model Y (VIN: [XXX]) from Tesla Motors NV, Inc. ([XXX]) after their third attempt to correct a severe panel and component misalignment following a collision repair (Invoice #XXX). The facility replaced major front-end structural components, including the Front Bumper Beam (1687601-00-E), Front Subframe Crush Can (1109193-00-C), and Cast Front Underbody Left Hand Crush Can (1608453-00-D).Tesla's official guidelines require a mandatory 3D structural measurement test whenever these specific cast aluminum underbody and subframe parts are replaced. The repair facility verbally claimed the damage was minor/cosmetic and that only a manual tram measurement was performed. However, a manual tram gauge cannot detect 3D frame twists or height deviations in cast aluminum components, making it wholly insufficient.As a direct result of this unverified structural alignment, the vehicle's front end remains warped. After the first repair, the headlamp shifted and protruded on the right side. After subsequent attempts to fix it, the left headlamp is again protruding outward. Because the structural frame is misaligned, the forward-facing cameras…”
“I purchased a used 2023 Tesla Model Y from Tesla in Austin, Texas. Upon and after delivery I discovered the following safety defects that were not disclosed to me prior to purchase: the front left door is completely off its hinges and scratching, the rear right door does not shut properly, the passenger side window is not seating correctly in its track, the front left tire is damaged, and both wheel rims have visible chipping and damage. Tesla's own delivery managers documented all of this in their system at the time of delivery. I no longer feel safe driving this vehicle. I have escalated to Tesla executive leadership and filed complaints with the BBB and Texas Attorney General.”
“1. Failed Component/System: The failed system is the Tesla Full Self-Driving (FSD - Supervised) software and its underlying vehicle control logic, specifically resulting in an uncommanded torque request (Sudden Unintended Acceleration). 2. Safety Risk: The vehicle engaged in Sudden Unintended Acceleration (SUA) in reverse from a complete stop, without any driver pedal input. In a parking environment, this uncommanded acceleration poses an extreme and immediate threat to life safety. Had a pedestrian, child, or another moving vehicle been behind my car instead of a metal pillar, this software malfunction would have resulted in severe injury or a fatal collision. 3. Inspection Status: The vehicle has not yet been inspected by the manufacturer, police, or insurance representatives. I am intentionally securing the vehicle to preserve the crucial diagnostic logs and EDR data from being erased or reset during standard repair procedures, pending official data extraction. 4. Warnings/Symptoms: There were absolutely no warning lamps, error messages, or visual/audible symptoms prior to the failure. Furthermore, during the uncommanded acceleration, the system did not…”
“PLAINTIFF: [XXX] [XXX] Phone: [XXX] ] Email: [XXX] ] VS. DEFENDANT(S): 1. [XXX] 2. King Bodyshop [XXX] Phone: [If known] STATEMENT OF CLAIM (File in Duplicate Plus One For Each Defendant) The Plaintiff sues the Defendant(s) for money owed Plaintiff by Defendant(s); and which is past due and unpaid; for: ☐ Work done and materials furnished by Defendant to Plaintiff (or check “Other” below). ☐ Other (Explain): Breach of contract for incomplete auto body repairs. Additional facts: Plaintiff. On or about December 12, 2024 you dropped off the vehicle, Year 2023 Model Y performance VIN [XXX] to Defendant King Bodyshop (operated/owned by [XXX] ) for body repairs pursuant to an agreement/estimate. Plaintiff paid $24.500 amount paid] for the repairs. Defendant agreed to complete the repairs properly but not only failed to do so, but charged over $9000 to fix the problem and damages, still leaving the vehicle with unresolved safety restraint system issues, including active alerts: • RCM2_a203: Safety restraint system issue – Service is required • RCM2_a095: Front left safety restraint system issue – Service is required Despite repeated requests over several months…”
Showing 6 of 32 reports. Read every report on NHTSA.gov.
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 3, 2026NHTSA vehicle page
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.