Problems · NHTSA complaints

2012 Toyota Prius Plug-in Hybrid problems

Owners filed 422 complaints about the 2012 Toyota Prius Plug-in Hybrid with NHTSA between Dec 2011 and Nov 2025. The most-cited component is service brakes (174).

Complaints
422
Filed with NHTSA
Crashes
44
Reported by owners
Fires
3
Reported by owners
Injuries
33
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Service brakes174
  2. Electrical system52
  3. Exterior lighting37
  4. Engine32
  5. Visibility/wiper28
  6. Air bags27
  7. Power train23
  8. Structure23
  9. Steering14
  10. Vehicle speed control14
  11. Service brakes, hydraulic13
  12. Seat belts11
  13. Suspension8
  14. Fuel/propulsion system8

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 5, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20111
201238
201336
201429
201517
201620
201725
201839
201937
202012
202123
202244
202334
202432
202535

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Service brakes

174 reports13 crashes
“While driving 60 mph in highway, ABS, traction control and brake lights lit up and vehicle lost its effective braking power. There were no prior warnings prior to this failure. It was a sudden incident. Since it wasn't rush hour, I could safely reduce speed and bring the car to stop. Situation could have been much different if it was normal hours. After taking the car to dealership, it indicated DTC code 1391, Brake Assembly Failure. The car was fixed at dealership at cost of $3,000. When researched further, it appeared that there is broader pattern of failures. Numerous reports have been made by owners of 2010–2015 Toyota Prius, Prius PHV, 2012–2015 Prius V, 2012–2014 Camry Hybrid, and 2013–2015 Avalon Hybrid vehicles, all of which share the same brake booster pump assembly design manufactured by Advics Co., Ltd. Dealerships, including Capistrano Toyota and Claremont Toyota in California, have previously petitioned NHTSA regarding this very defect. Their 2019 letter to the agency documented that Toyota: * Knowingly excluded hundreds of thousands of hybrids from prior safety recalls (DOH 13V-235 and KOL 19V-544) despite identical failures. *Issued…”
Owner complaint to NHTSAFiled Oct 31, 2025Service brakesODI 11696848

Electrical system

52 reports1 crash2 fires
“The hybrid system fails to enter “Ready” mode with no SMR engagement audible from the junction box. Dashboard displays ABS, brake, engine, and master warning lights. OBD codes include U0142, U0155, and previously U0073 . Rear brake lights function normally when pedal is pressed. Dealer said to pay 250$ for diagnostic and diagnosed incorrect voltage from brake light switch and quoted $348.94 to replace, but refused to proceed with open safety recall J0V / 18V684 (NHTSA 18V684000) citing inability to achieve “Ready” mode. Recall covers inverter failure leading to loss of motive power. Dealer declined to jump 12V battery or use external power to perform required software update and inverter inspection. Vehicle remains inoperable and poses safety risk due to sudden power loss potential. Component (inverter G9200-47141) available for inspection. Problem confirmed by dealer diagnostics. No police or insurance inspection. Warning lamps appeared after 12V battery replacement three months ago.”
Owner complaint to NHTSAFiled Nov 6, 2025Electrical systemODI 11697829

Exterior lighting

37 reports1 crash
“Brake master control system failure with constant issues over 80k miles. Forward running lights control housing has not held a light fixture since day one and dealership wants to charge for light replacement. It’s a faulty part and burnt through the housing. Olathe Toyota refused to repair under warranty saying it was a customer issue but is clearly a safety problem. Irresponsible dealer management.”
Owner complaint to NHTSAFiled Feb 15, 2024Exterior lighting, Service brakesODI 11572184

Engine

32 reports1 fire
“The contact owns a 2012 Toyota Prius. The contact stated that when the vehicle was started, there was a rattling sound coming from the vehicle. The contact stated that while depressing the accelerator pedal, the vehicle started shaking abnormally with a rattling sound. The vehicle was taken to the dealer where it was diagnosed with a blown head gasket and that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 106,000.”
Owner complaint to NHTSAFiled Mar 11, 2024EngineODI 11576654

Visibility/wiper

28 reports
“The glass sunroof spontaneously exploded or imploded. There was a loud popping sound and I looked up at the sunroof, and it was shattered. glass started falling on me as I was driving on the highway. There have been many reported cases of this happening found online. https://topclassactions.com/lawsuit-settlements/lawsuit-news/toyota-owners-should-be-aware-of-reported-exploding-sunroof-risk/ It has not been inspected yet. no warning messages.”
Owner complaint to NHTSAFiled Jun 10, 2023Unknown or other, Visibility/wiperODI 11526364

Air bags

27 reports22 crashes1 related recall
“The front and driver side air bags did not deploy (although the passenger side air bag did deploy). Initial impact came from behind, toward the passenger side, causing the vehicle to turn fully sideways, where the vehicle was then t-boned on the driver's side. The lack of driver side air bag deployment resulted in a lot of glass making it into the left side of the driver's head.”
Owner complaint to NHTSAFiled May 27, 2022Air bagsCrash reportedODI 11466476
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 5, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.