Problems · NHTSA complaints

2024 Toyota Prius Prime problems

Owners filed 16 complaints about the 2024 Toyota Prius Prime with NHTSA between Aug 2024 and Nov 2026. The most-cited component is electrical system (6).

Complaints
16
Filed with NHTSA
Crashes
3
Reported by owners
Fires
0
Reported by owners
Injuries
3
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Electrical system6
  2. Service brakes2
  3. Steering2
  4. Tires2
  5. Latches/locks/linkages2
  6. Fuel/propulsion system1
  7. Suspension1
  8. Wheels1
  9. Air bags1
  10. Visibility/wiper1
  11. Visibility1
  12. Other / unknown4

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 12, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20244
20254
20268

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Electrical system

6 reports1 crash2 related recalls
“The contact owned a 2024 Toyota Prius Prime. The contact stated that while driving 20 MPH with cruise control engaged, while depressing the brake pedal, the vehicle accelerated. The vehicle crashed into the rear bumper of the vehicle ahead. The air bags deployed and the vehicle was deemed a total loss. The contact was seated in the driver’s seat and sustained injuries to the chest, ankles, knees, neck, shoulders, upper and lower back. Medical attention was provided. The other driver sustained injuries and required medical attention. The vehicle was towed to a tow yard. A Police report was filed. The manufacturer was notified of the failure. The failure mileage was 22,233.”
Owner complaint to NHTSAFiled Oct 8, 2026Electrical systemCrash reportedODI 11769876

Service brakes

2 reports
“Immediately after hard braking to a safe stop the accelerator pedal became unresponsive stranding me in a lane of traffic. I fully released the accelerator then pumped and released it several times. I tried pumping the brakes but nothing restored accelerator function. Finally, I tried shutting the car off then restarting it and that restored normal function for all systems. It was a bit scary and dangerous being stranded in traffic if only for about 1 or 2 minutes. The car was running on battery power and there were about 15 miles of power remaining. I did not see any warning lights or comments on the dashboard during the incident.”
Owner complaint to NHTSAFiled Nov 2, 2026Service brakes, Fuel/propulsion systemODI 11775306

Steering

2 reports1 crash
“The design and engineering of this vehicle is defective. All of the vehicles on the road need to be recalled. The outside an inside edges of the tire wear at an extreme rate which will result entire failure, collision, and eventually fatalities. I own two 2024 Prius prime XLE premiums, and I have read online and everyone is having this problem. The torque is so extreme that even the new vehicles cannot maintain alignment. The wheel and tire combination from the factory is simply not suitable for the weight and power of the vehicle.”
Owner complaint to NHTSAFiled Oct 12, 2026Steering, Suspension, WheelsODI 11770608

Tires

2 reports
“This is a 2024 Toyota Prius prime lease in February 2024. I went to our trusted local car shop for our annual inspection, and was told that we need to replace all four tires and we’re just passed 24,000 miles on our odometer. We are two seniors living in New York State and we only drive on paved roads. We believe this is a failure both of Toyota and Toyota for choosing these tires on this particular model. We were told we need to spend over $1000 to replace tires on a car we do not own. Toyota pointed us in the direction of Toyo, and Toyo pointed us in the direction of Toyota. This is unacceptable and we do not want to pay $1000 for tires that should not be worn out after 24,000 miles with normal driving. We’d like to get some satisfaction on this issue.”
Owner complaint to NHTSAFiled Mar 11, 2026TiresODI 11723567

Latches/locks/linkages

2 reports
“The contact owns a 2024 Toyota Prius Prime. The contact stated that occasionally the liftgate opened independently. There was no warning light illuminated. The contact stated that there was a crack on the power liftgate plastic trim. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the failure was not attributed to defects from the factory. The contact was not offered any assistance. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 670.”
Owner complaint to NHTSAFiled May 16, 2025Latches/locks/linkagesODI 11661542

Fuel/propulsion system

1 report
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 12, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.