Problems · NHTSA complaints
2024 Toyota Sienna Hybrid problems
Owners filed 69 complaints about the 2024 Toyota Sienna Hybrid with NHTSA between Mar 2024 and Oct 2026. The most-cited component is service brakes (19).
Complaints
69
Filed with NHTSA
Crashes
6
Reported by owners
Fires
0
Reported by owners
Injuries
8
People reported injured
Deaths
0
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Service brakes19
- Forward collision avoidance7
- Engine7
- Vehicle speed control7
- Structure6
- Seats5
- Power train4
- Tires3
- Visibility2
- Visibility/wiper2
- Fuel/propulsion system2
- Latches/locks/linkages1
- Back over prevention1
- Exterior lighting1
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Nov 11, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
15
28
26
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 2024 | 15 |
| 2025 | 28 |
| 2026 | 26 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Service brakes
19 reports4 crashes
“I have been having issues with my 2024 Sienna XSE since about 6 months after getting it. The break surge, jump, lurch, slip, etc. so many different names people call it, is the issue and it needs a permanent fix! I had the ‘software update’ done from the bulletin that is out for this issue about a year ago and it finally went away…but only for about 3 months. Ever since then, it has gotten so much worse with time now. I wish I never got the update. It is happening much more frequently, like twice a week! It doesn’t matter about road type, turns, hills, etc. anymore as long as I’m breaking it happens. The slip is getting longer and not catching as quickly and I nearly hit a car that was stopped at a light yesterday because of the re-acceleration, and I was breaking with plenty of time.”
Forward collision avoidance
7 reports4 crashes
“While driving at very low speed on a residential street, my wife was braking when our Sienna struck an unoccupied parked Toyota Tacoma with the right front corner. She believes she was braking and the van did not slow as expected. The pre-collision system did not brake or warn. We have repeatedly noticed the van surge or lurch forward while braking at low speed, such as when pulling out of our driveway. We are aware of Toyota service bulletin T-SB-0047-24 on brake surge in 2021-2024 Sienna hybrids. Damage includes the right front structure, hood, fender and headlamp, with repairs estimated at about $19,900. The vehicle is currently at a body shop (Haws Auto Body, Lafayette, CA).”
Engine
7 reports
“Unexplained acceleration during braking which has caused the vehicle to appear to accelerate further during braking actions causing driver to apple brakes harder”
Vehicle speed control
7 reports1 crash
“I am reporting a possible safety defect in my 2024 Toyota Sienna Hybrid AWD, VIN [XXX] . The vehicle intermittently surges, lurches, or creeps forward while I am pressing the brake pedal and attempting to slow or stop. It feels as though the vehicle briefly adds power or braking force momentarily decreases even though my foot remains on the brake. The sensation is not normal creep alone; it feels like a brief unintended forward push while braking. The problem is intermittent, which makes it difficult to predict, but it creates a safety concern because it can happen when slowing, stopping, or maneuvering at low speed. I am concerned this could increase stopping distance or cause the vehicle to move forward unexpectedly. I am requesting investigation of possible defects involving the braking system, hybrid regenerative braking transition, brake actuator, pedal sensing, or related control software. It happens daily.”
Structure
6 reports
“The power liftgate on my 2024 Toyota Sienna consistently fails to complete a full close-and-latch cycle. When activated, the liftgate begins its closing sequence normally but then aborts the cycle during the final stages of latching. The system emits an audible beeping signal and the liftgate reverses direction, reopening approximately one-quarter of the way. This failure occurs repeatedly when the vehicle is stationary with no external obstruction present. Multiple repeated attempts to close the liftgate using standard operation (key fob, interior switch, and exterior switch) result in the same failure pattern. The system does not complete a secure latch. Eventually, the liftgate can only be fully closed manually with physical force, bypassing the powered closing function entirely. This condition occurs intermittently at times but has become frequent and repeatable enough to prevent reliable use of the power liftgate system. No obstructions are present during operation. The local Toyota dealership service department observed this and indicated a lift gate adjustment is required, noting it is a known issue Toyota Customer Care has indicated they have no…”
Seats
5 reports2 related recalls
“I notice the driver seat had a clip that popped off unto my carpet, when inspected it came off the seat rail. While moving my seat back using the electronic seat lever a white clip with two metal bearings was sticking out, I notice the ball bearings were not in place and had came off the white clip. Yes, it is available for inspection. This pose a safety concern as the seat rails will not function correctly when moving seat or using the memory seat buttons for each driver. I have not brought the vehicle to a dealer to inspect as there is a estimate fee involved. I am currently out of my 2 year toyota care warranty. I am not seeing any warning lamps or messages besides the seat making a clicking noise when I move the seat back and forth.”
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 11, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.