Problems · NHTSA complaints

2025 Toyota Sienna Hybrid problems

Owners filed 271 complaints about the 2025 Toyota Sienna Hybrid with NHTSA between Nov 2024 and Nov 2026. The most-cited component is seats (214).

Complaints
271
Filed with NHTSA
Crashes
3
Reported by owners
Fires
0
Reported by owners
Injuries
7
People reported injured
Deaths
1
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Seats214
  2. Structure15
  3. Visibility12
  4. Visibility/wiper7
  5. Air bags4
  6. Forward collision avoidance3
  7. Electrical system3
  8. Seat belts3
  9. Back over prevention3
  10. Service brakes2
  11. Latches/locks/linkages2
  12. Insert, padding1
  13. Tires1
  14. Vehicle speed control1

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 10, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20242
202577
2026192

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Seats

214 reports3 related recalls
“Multiple recalls with second row safety issues. You purchased a brand new vehicle and it has not been safe for our children to sit in the second row the entire time we have owned the vehicle”
Owner complaint to NHTSAFiled Nov 1, 2026SeatsODI 11774926

Structure

15 reports
“My rear lift gate was misaligned and gets stuck. The dealer just fixed and wouldn't honor the warranty, but I believe this shoddy build quality could impact the safety of my family in an accident as it didn't appear the hatch was properly secured”
Owner complaint to NHTSAFiled Jun 15, 2026StructureODI 11744317

Visibility

12 reports
“Driver-side mirror (glass part only) vibrates while driving, no matter the speed. This causes a distorted rear view — for example, it's hard to read the license plate of a car on your left.”
Owner complaint to NHTSAFiled Jul 11, 2026VisibilityODI 11749762

Visibility/wiper

7 reports
“Having a long crack on windshield (8 inch long) without any sign of damage by stone. I noticed the crack on 29th October 2026. I did have long driving for several times. Trying to fixing using “windshield repair kit”.”
Owner complaint to NHTSAFiled Oct 30, 2026Visibility/wiperODI 11774639

Air bags

4 reports2 crashes
“While driving my 2025 Toyota Sienna XLE with Sure Grip Push‑Rock electronic hand controls, the acceleration suddenly stops working without warning. When this happens, the hand control will not accelerate at all — only the brake still works — leaving me coasting in traffic with no way to speed up. This has happened multiple times at different speeds and creates an immediate danger because I can only slow down or stop, not accelerate out of the situation. At the same time these acceleration failures occur, the vehicle shows a “SRS Airbag System Malfunction” warning. Toyota’s internal records show the airbag system had faults before I bought the vehicle. The airbag warning and the acceleration failure often appear together, which makes me believe there is an electrical or wiring problem affecting multiple systems. I also discovered that Toyota documented underbody impact damage from a pothole months before I purchased the vehicle. This damage was not disclosed to me, and CARFAX does not show any record of this damage, even though Toyota’s own service history confirms it. The CARFAX report I received states “No accidents or damage reported to CARFAX”. I have owned…”
Owner complaint to NHTSAFiled Aug 26, 2026Electrical system, Air bags, Vehicle speed controlODI 11759695

Forward collision avoidance

3 reports2 crashes
“Dear NHTSA Office of Defects Investigation, I am writing to formally submit and expand my urgent vehicle safety defect complaint against Toyota Motor Sales, U.S.A., Inc. regarding my 2025 Toyota Sienna XSE Hybrid, which suffered a total electronic and mechanical braking failure resulting in a major crash on [XXX], along [XXX] in Washington, DC. 1. Incident Overview & Prior Inspection History On [XXX], while operating the vehicle as a commercial cab carrying two passengers, the vehicle experienced a total electronic/mechanical braking failure. I purchased this vehicle brand new from Passport Toyota on [XXX], with 36,358 miles at the time of the crash. Exactly one month prior, on [XXX], the vehicle underwent an authorized manufacturer recall service and cleared a dealership Multi-Point Inspection. It is deeply concerning that a brand-new vehicle cleared a comprehensive inspection only to suffer catastrophic brake failure four weeks later. During the incident, the emergency brake failed to engage because the entire electronic and braking system had completely shut down. The vehicle accelerated uncontrollably over multiple speed bumps for approximately one mile…”
Owner complaint to NHTSAFiled Oct 30, 2026Service brakes, Forward collision avoidanceCrash reportedODI 11774736
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.