98 owner complaints to NHTSA about the 2004 Toyota Sienna cite seat belts, 5% of all 2,062 complaints for this model year. NHTSA also lists 1 recall on this component.
“Driver's side seat belt buckle stopped locking in seat belt. Buckle unit then came apart. I called toyota; was informed that there was a recall on this matter. I was told that I was 2 years past the scope of the recall. I informed them I never received a notice of recall so how would I be aware of problem until it occurred. Spoke to supervisor was told I was no longer covered under recall. Went to 2 mechanics and was unable to obtain needed part. I feel that for this safety item there should be no time limit on a recall and I felt Toyotas help in remeding the situation was poor especially as they tout their vehicles safety.”
“FROM THE TIME I PURCHASED MY 2004 TOYOTA SIENNA, THE DRIVER-SIDE SEAT BELT HAS NEVER WORKED PROPERLY. MOST OF THE TIME IT WOULD NOT RETRACT, BUT WAS SOMETIMES FIXABLE BY MOVING THE HEIGHT ADJUSTER UP AND DOWN. SOMETIMES IT WOULD BE OVER-EXTENDED FOR DAYS, THEN RETRACT ON ITS OWN. IT IS NOW FULLY EXTENDED AND UNABLE TO RETRACT. I MADE AN APPOINTMENT TWO WEEKS IN ADVANCE WITH A TOYOTA DEALERSHIP (80 MILES AWAY) TO FIX IT BUT, BECAUSE OF A MISCOMMUNICATION, THEY WERE PREOCCUPIED WITH REPAIRING FOUR RECALL ISSUES AND NEGLECTED TO ADDRESS THE SEAT BELT PROBLEM. INSTEAD, THEY GAVE ME AN ESTIMATE OF $335 TO REPLACE IT. THE FOLLOWING STATEMENT, DATED JAN 7, 2016, WAS SENT TO OWNERS OF 2004-2006 TOYOTA SIENNAS. APPARENTLY THE FORMER VEHICLE OWNER DID NOT FOLLOW THROUGH. I PURCHASED THE VEHICLE FROM A MAUI DEALERSHIP IN OCTOBER OF 2018. "WARRANTY ENHANCEMENT PROGRAM ' ZF2 2004 ' 2006 MODEL YEAR SIENNA VEHICLES EXTENSION OF WARRANTY COVERAGE FOR FRONT SEATBELT ASSEMBLIES TOYOTA HAS RECEIVED A NUMBER OF REPORTS REGARDING FRONT SEATBELTS IN CERTAIN 2004 ' 2006 MODEL YEAR SIENNA VEHICLES. IN THESE REPORTS, CUSTOMERS HAVE INDICATED THAT THE FRONT SEATBELTS (RIGHT AND/OR LEFT)…”
“1) SEATBELT TWISTS AND GETS JAMMED IN THE GUIDE NEAR THE RETRACTOR. SEAT BELT PULLS OUT, BUT THEN WILL NOT RETRACT AS IT IS WEDGED IN THE GUIDE.THIS HAS HAPPENED NUMEROUS TIMES, BUT NOW IT IS QUITE WEDGED. AND UNUSABLE AT THE MOMENT. 2) CABLE THAT PULLS THE SIDE DOOR OPEN AND CLOSED HAS RUSTED AND BROKEN. THIS WAS SUBJECT TO A TOYOTA VOLUNTARY SERVICE CAMPAIGN, BUT MY PROBLEM STARTED AFTER THE EXPIRATION OF THE SERVICE CAMPAIGN.”
“PASSENGER SIDE SEATBELT CONSTANTLY GETS JAMMED UP, FOLDED OVER AND RENDERS IT UN-USEABLE. VERY UNSAFE!!!! I JUST FIXED IT SO I AM NOT GOING TO RECREATE THE SCENARIO JUST TO GET A PHOTO....THIS IS THE 5TH TIME IT HAS HAPPENED!”
“SEAT BELT BUCKLE UNLATCHES ITSELF WHILE DRIVING (CITY STREETS AS WELL AS HIGHWAY) OR STATIONARY. THIS OCCURS EVER AFTER SHOVING THE TONGUE BACK AND FORTH IN THE LATCH SEVERAL TIMES AND IT REMAINS LATCHED. LATER, IT WILL UNLATCH ITSELF. IT HAS OCCURRED MOSTLY ON STRAIGHTAWAYS, BUT ALSO IN TURNS. I REMOVED THE LATCH ASSEMBLY AND BLEW COMPRESSED AIR THROUGH IT. TWO LARGE RED PLASTIC PIECES CAME OUT, BUT THE PROBLEM RETURNED ON THE NEXT DRIVE. THIS SITUATION HAS BEEN GOING ON FOR ABOUT TWO WEEKS NOW. IT HAS OCCURRED FROM ZERO TO 65 MILES AN HOUR.”
“WAS GETTING INTO VAN TO DRIVE AND PULLED THE SEATBELT ACROSS MY CHEST, IT WAS SLACK SO PULLED A LITTLE MORE TO GET IT TO RETRACT AND COME OUT, IT WOULD NOT, KEPT COMING OUT AND STUCK ALL THE WAY OUT NOW. WOULD NOT GO BACK IN.”
Showing 6 of 98 reports. Read every report on NHTSA.gov.
ON CERTAIN MINI VANS, IN THE MIDDLE ROW SEATING POSITION, THE SHOULDER PORTION OF THE SEAT BELT MAY BIND IN THE BEZEL TRIM PIECE. THE AFFECTED SEAT BELT BEZEL IS LOCATED ON THE SHOULDER PORTION OF THE SEAT IN THE RIGHT SIDE SEAT OF THE SEVEN PASSENGER MODELS AND THE CENTER SEATING POSITION IN THE EIGHT PASSENGER MODELS.
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.