2004 Toyota Tundra air bags problems

“The contact owns a 2004 Toyota Tundra. The contact stated that while driving approximately 60 MPH during heavy rains, the vehicle hydroplaned and spun several times before the front end crashed into a guardrail. The driver's side air bag failed to deploy, causing the driver's chest to strike the steering wheel. A bystander assisted the contact out of the vehicle and called an ambulance and the Police. The contact was transported to the emergency room by ambulance. The contact sustained internal and external bruises to the chest, stomach, and bruises to the armpit from the seat belt. The vehicle was towed to a tow yard. The failure mileage was approximately 185,000. The VIN and license plate were unavailable.”

“I HAVE TRIED FOR MONTHS TO GET THIS AIRBAG REPLACED WITH NO LUCK. I KEEP GETTING THESE RECALL NOTICES WITH INSTRUCTIONS I TRY TO FOLLOW AND HERE'S THE RESULTS SO FAR: AFTER TEXTING "FIX" TO 877-427-0285 SEVERAL TIMES, NOTHING HAPPENED. MONTHS LATER, I GET SOME BIZARRE TEXT FROM A NUMBER I DON'T RECOGNIZE ASKING FOR MY ADDRESS SAYING I NEED TO RESPOND WITHIN 10 MINUTES. AFTER ASKING WHO IT WAS, ANOTHER NUMBER TEXTS ME ASKING FOR THE SAME INFO WITH NO EXPLANATION AS TO WHO THEY ARE AND THEY REFUSED TO SAY. I'VE CALLED TOYOTA OF TUMWATER A FEW TIMES AND, AT FIRST, THEY COULDN'T SCHEDULE ME FOR AN APPOINTMENT UNTIL SOME TWO MONTHS OUT. IN THE MOST RECENT CALL THEY NEEDED MY HOME ADDRESS AND PHONE NUMBER, WHICH I'M NOT INCLINED TO GIVE BUT DID IN HOPES OF GETTING THIS RESOLVED, BUT THEN THEY NEEDED MY FULL VIN. IF THAT'S THE CASE, WHY ISN'T IT ON THE [XXX] RECALL NOTICE? YOU LISTED THE LAST 8 DIGITS SO CLEARLY YOU HAVE IT. I TEXTED "FIX" TO THE NUMBER LISTED AGAIN THIS MORNING AND FINALLY GET A RESPONSE FROM "CINDY" WHO ASKS FOR EITHER THE FULL VIN OR THE RECALL ID. I SHARE THE RECALL ID AND TOLD I NEED TO SEND THE FULL VIN. AFTER A LOT OF BACK AND FORTH, I'M TOLD…”

“OUR TUNDRA HAD A FRAME RECALL AND IT WAS THE DEALERS DECISION ON WHETHER OR NOT TO REPLACE DRAM OR JUST COVER UP WITH UNDERCOATING. WE DISAGREED WITH THE DECISION TO UNDERCOAT AS THE DEAL WAS SHOWING SIGNS OF EXTENSIVE RUST. NOW, OUR FRAME IS EXTREMELY DANGEROUS TO THE POINT OF FALLING AWAY FROM THE BODY. JUST ABOUT ALL PARTS UNDER THE TRUCK HAVE NOW SUFFERED AS WELL. WE HAVE NEVER HAD THE TRUCK LAUNCH A BOAT, GONE OFF ROAD, OR ANY OTHER DANGEROUS ACTIVITIES. BASICALLY A TRAIN STATION AND DUMP RUN VEHICLE. I AM TERRIBLY DISAPPOINTED WITH TOYOTA AND THEIR POOR HANDLING OF THE SITUATION. BASICALLY THEY TOLD ME THAT I WOULD BE RESPONSIBLE FOR THE SUPER EXPENSIVE FRAME REPLACEMENT; TOO BAD. ENGINE, BODY, AND INTERIOR ARE IN GREAT SHAPE. I NEED HELP AS I 1) CANNOT AFFORD TO PAY FOR THEIR MISTAKE AND 2) CAN'T AFFORD TO REPLACE THIS TRUCK AND IT IS VITAL FOR US. JUST FOUND OUT TODAY THAT THE FRAME IS DISINTEGRATING QUICKLY WHEN WE BROUGHT CAR TO SHOP FOR A STEERING ISSUE WHICH WE NOW FIND OUT WAS CAUSED BY EXCESSIVE RUST. THANK YOU”

“TL* THE CONTACT OWNED A 2004 TOYOTA TUNDRA. THE CONTACT STATED HER HUSBAND WAS DRIVING AT AN UNKNOWN SPEED, WHEN HE UNEXPECTEDLY COLLIDED WITH AN EMBANKMENT AND THE AIR BAGS DEPLOYED. THE CONTACT HUSBAND WAS FATALLY INJURED AND WAS PRONOUNCED DEAD AT THE SCENE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOT FOR FURTHER INVESTIGATION. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS). THE FAILURE MILEAGE WAS 180,000.”

“WE RECEIVED A RECALL LETTER SOME TIME IN NOVEMBER FOR OUR TOYOTA TUNDRA. I REACHED OUT TO STEVEN TOYOTA IN HARRISONBURG VIRGINIA SHORTLY AFTER RECEIVING THE LETTER. I WAS TOLD THEY NEEDED TO ORDER THE PART AND WOULD CALL BACK WHEN RECEIVED. I NEVER RECEIVED A CALL FROM STEVEN TOYOTA, AND HAVE BEEN ATTEMPTED TO GET THIS RESOLVED WITH MULTIPLE CALLS TO THE DEALERSHIP SINCE EARLY JANUARY. THE CALLS TO THE SERVICE DEPARTMENT EITHER GO TO VOICE MAIL OR ARE HUNG UP ON AFTER MULTIPLE RINGS. I FINALLY GOT A HOLD OF A SERVICE PERSON ON JANUARY 30TH, WHO SAID THEY WOULD CALL BACK IN TEN MINUTES WHEN THEY FOUND OUT INFORMATION. I NEVER RECEIVED A CALL. I ATTEMPTED TO CALL BACK TODAY, AND THE CALL WENT TO VOICE MAIL. I DO HAVE A RECORD OF ATTEMPTED PHONE LOG ON MY PHONE. I CALLED STEVENS BACK AND TOLD THE RECEPTIONIST I WOULD BE FILING A COMPLAINT, AND SHE RESPONDED " I'M SORRY FOR YOUR INCONVENIENCE."”

“I CALLED THE LOCAL TOYOTA DEALER. TOYOTA OF GASTONIA. 1.704.824.7777 AND THE MANAGER.. [XXX] ASKED WHY THE OWNER COULD NOT BRING THE CAR IN TO THE DEALERSHIP AND LEAVE IT. AND I TOLD THEM THE OWNER [XXX]. HAS COPD AND IS ON OXYGEN. AND COULD NOT WAIT 3-4 HOURS.. AND SHE SAID WELL IF HE CAN NOT DRIVE COUPLE HOURS. WHY IS HE EVEN GOING TO FIX THE AIR BAG?/ *TR”