2002 Volkswagen Eurovan problems

“FOR THE SECOND TIME THE COOLING FAN ASSEMBLY ON MY VOLKSWAGEN VANAGON (WINNEBAGO RIALTA CONVERSION) HAS FAILED CATASTROPHICALLY. THE FAN BLADE SHATTERED BOTH TIMES LEAVING ME STRANDED ON THE SIDE OF THE ROAD WHEN THE VAN BEGAN SHAKING VIOLENTLY. VOLKSWAGEN REFUSED TO OFFER ANY ASSISTANCE WHATSOEVER. I NOTICE THAT YOU HAVE AN OPEN INVESTIGATION ON THIS ISSUE. I WOULD LIKE TO JOIN THAT INVESTIGATION AS A CO-COMPLAINANT. IN BOTH CASES THIS HAPPENED ON ONE OF THE HOTTEST DAYS OF THE YEAR. IN ALABAMA, THIS TIME , THE HEAT INDEX WAS OVER 110 DEGREES. THE PREVIOUS TIME WAS IN TENNESSEE WHEN THE HEAT INDEX WAS ALSO OVER 100 DEGREES, AND 3 OF MY GRANDCHILDREN WERE IN THE CAR WITH ME. IN BOTH CASES I WAS STRANDED WITH PASSENGERS ON THE SIDE OF THE ROAD. WHILE THIS IS NOT THE SAME AS A BRAKE FAILURE, IT CLEARLY REPRESENTS A MANUFACTURING AND/OR DESIGN DEFECT THAT COULD HAVE SERIOUS CONSEQUENCES. VOLKSWAGEN IS OF COURSE THE SOLE SUPPLIER OF THE NECESSARY PARTS AND REFUSES TO DISCUSS ANY POTENTIAL PROBLEMS OTHER THAN TO SAY " NO ONE CAN PREDICT THE LIFE OF A PART ", WHICH IS NEITHER TRUE NOR RELEVANT. A CURSORY SEARCH OF THE INTERNET TURNED UP A HOST OF SIMILAR COMPLAINTS -…”

“THE FRONT PASSENGER SEAT HEATER BURNED THROUGH THE SEAT FABRIC. THE BURN-THROUGH LOCATION IS ON THE VERTICAL SURFACE OF THE SEAT, MID-LINE, AT ABOUT THE LUMBAR HEIGHT. PLEASE REFER TO THE ATTACHED PHOTOGRAPH. A PASSENGER WAS SEATED IN THE AFOREMENTIONED SEAT WHEN THE BURN-THROUGH OCCURRED. THE VEHICLE WAS IN MOTION AT HIGHWAY SPEED AT THE TIME OF THE BURN-THROUGH, BUT THE PASSENGER WAS NOT INJURED.”

“I WAS DRIVING MY VEHICLE ON THE HIGHWAY GOING APPROXIMATELY 70MPH. MY SEAT HEATER HAD BEEN ON FOR ABOUT 10-15 MINUTES WHEN MY PASSENGER AND I BEGAN TO SMELL A SWEET, SMOKEY ODOR. THE SMOKE WAS NOT VISIBLE AT THE TIME, BUT OVER THE NEXT 5-10 MINUTES THE SMELL BECAME MORE INTENSE AND THERE WAS SMOKE VISIBLE INSIDE THE CAR. MY PASSENGER NOTICED THICK SMOKE COMING UP FROM THE BACK OF MY SEAT, CAUSING ME TO JUMP FORWARD AND SWERVE THE CAR SLIGHTLY. I IMMEDIATELY TURNED OFF THE SEAT HEATER AND PULLED OVER TO THE SIDE OF THE HIGHWAY. UPON EXAMINING THE SEAT, I FOUND THE SEAT HEATER HAD BURNED A HOLE AT BASE OF THE LOWER BACK WHERE THE UPPER SEAT MEETS THE LOWER SEAT CUSION (AS SEEN IN THE ATTACHED PHOTO). I TURNED OFF THE SEAT HEATER AND HAVE NOT USED IT SINCE. I AM CONCERNED AROUND THE SAFETY OF THIS FEATURE AND UPON SPEAKING TO A VW REPRESENTATIVE, THEY STATED I WOULD NEED TO PURCHASE A NEW SEAT AND HAVE THEM REPLACE IT AT FULL COST.”

“FIRST NOTICED A PROBLEM WITH OUR 2002 EUROVAN WHEN DRIVING UP A RESIDENTIAL STREET. THE FRONT END FELT AS IF IT WAS BUCKING/BOUNCING, SO WE PULLED OFF THE SIDE OF THE ROAD TO INSPECT THE VEHICLE. DID NOT FIND ANY PROBLEMS, BUT WHEN WE TRIED DRIVING OFF, THE TRANSMISSION STARTED SLIPPING IN 1ST AND 2ND GEARS SO BADLY THAT THE FRONT END RATTLED LOUDLY AND VIOLENTLY. LUCKILY FOR US, WE WERE ONLY A BLOCK AWAY FROM HOME. THE NEXT MORNING, I DROVE THE CAR AND NOTICED THAT THE SLIPPING HAD CEASED SO I DECIDED TO DRIVE IT TO OUR VW DEALERSHIP AND AS I WAS DRIVING ON THE FREEWAY (IN MORNING TRAFFIC), THE TRANSMISSION FAILED AND WAS STUCK UNTIL THE TRANSMISSION COOLED DOWN ENOUGH TO PULL OFF THE SIDE. ALL TRANSMISSION SERVICES HAVE BEEN COMPLETED AS PER SCHEDULE AND NOW HAVE TO PAY AROUND $5,500 TO REPLACE IT. NO INDEPENDENT WILL TOUCH THIS THING AND THE FACTORY WARRANTY ON A NEW TRANSMISSION IS ONLY GOOD FOR 12 MONTHS/12K MILES. NICE TO SEE THAT VOLKSWAGEN WILL STICK BY ITS PRODUCT! NOT!!!! SO NOW THE EUROVAN SITS IN MY DRIVEWAY, UNTIL SUCH TIME THAT WE CAN AFFORD TO PUT IN A NEW TRANSMISSION OR GET SOMEONE TO PURCHASE THE VEHICLE WITH A BUSTED TRANSMISSION. *TR”

“****NOTE - NEED MORE INFORMATION. CONTACTED CONSUMER - 8/6/20**** PROBLEM: RADIATOR FAN BLADES ARE BROKEN AND/OR MISSING. RADIATOR OVERHEATED. TOOK TO VW DEALER TODAY, AND WAS TOLD FAN BLADES WERE BROKEN AND/OR MISSING.”

“OUR 2002 VW EUROVAN WAS PURCHASED USED AT THE END OF JULY, 2009 FROM PACIFIC VW IN HAWTHORNE, CA. I WAS TOLD THE VAN WENT THROUGH AN EXTENSIVE TEST AND REPAIR PROCESS AND I ALSO UNDERSTAND THAT IT IS A USED VEHICLE. I DID PURCHASE A 'SILVER' 2 YEAR/24,000 MILE WARRANTY FOR $1,800. I AM CONCERNED THAT THE TIRES THAT WERE ON THE VEHICLE WHEN SOLD TO ME, WHICH SEEMED TO BE BRAND NEW, DO NOT MEET THE MANUFACTURERS STANDARDS OF 225/60R16/RF 102H AND WERE INSTEAD 225/60R16/RF 97T. AFTER DOING SOME RESEARCH, I LEARNED THAT THE TIRES ON THE VEHICLE ARE LITERALLY NOT STRONG ENOUGH TO HOLD THE WEIGHT OF THE VEHICLE. COSTCO AND OTHER TIRE FACILITIES WILL NOT SERVICE THESE TIRES AS THEY ARE NOT THE RIGHT ONES FOR THE VEHICLE. WE HAVE SINCE PURCHASED THE APPROPRIATE LOAD RATED TIRES FOR THE VEHICLE, BUT ARE CONCERNED THAT A DEALER LIKE PACIFIC VW IS SELLING VEHICLES WITH TIRES THAT MIGHT CAUSE SERIOUS DAMAGE OR DEATH TO THOSE THAT PURCHASE FROM THEM. VW CLEARLY MARKS THE REQUIRED LOAD RATING ON THE VEHICLE AND THE IN THE OWNERS MANUAL AS WELL. MY FAMILY AND I ARE LUCKY WE FIGURED OUT THE ERROR BEFORE A SERIOUS ACCIDENT. *TR THANK YOU, -TODD WARDEN”