Problems · by component

2011 Volkswagen Jetta air bags problems

39 owner complaints to NHTSA about the 2011 Volkswagen Jetta cite air bags, 6% of all 640 complaints for this model year. NHTSA also lists 1 recall on this component.

Complaints
39
6% of all complaints
Crashes
11
Reported by owners
Fires
0
Reported by owners
Injuries
6
Reported by owners
01 —Owner reports

What owners say about the air bags

Verbatim from NHTSA complaints, newest first
“Suddenly the car showed the abs, cruise control, air bag , and a flashing break light on the dashboard. Took to dealership to get diagnostic and the Abs control module needs to be replaced.”
Owner complaint to NHTSAFiled Sep 17, 2026Electrical system, Air bags, Forward collision avoidanceODI 11764869
“Air bag light came on showing both driver and passenger airbags off without having any collision then pulled into gas station, car was fine pumped gas and tried to start vehicle and couldn't turn key further than interior lights. Was locked in ignition. Also had all brake pads and rotors replaced 1.5 years ago, now service center says they need replaced again already. Diagnostics from VW shoe ignition switch lock cylinder malfunction needs replaced.there are recalls for the airbags and ignition switch cylinder and brakes for my exact year, month,make and model(11 recalls) but shows 0 recalls under vin. Vw wants to charge me $1,200 to fix what should be free under recalls.”
Owner complaint to NHTSAFiled May 4, 2024Electrical system, Air bags, Service brakesODI 11586964
“Volkswagen Jetta NAR trouble code B116829 Volkswagen Jetta NAR trouble code 00778 Volkswagen Jetta NAR trouble code P1698 Car codes triggered after servicing in VW dealership.”
Owner complaint to NHTSAFiled Jan 17, 2024Steering, Air bagsODI 11566114
“Volkswagen Jettas between 2011-2014 received a recall for the clockspring issue that occurs. I just learned that I am experiencing the same issue and my car is the same year and make. Both the airbag light is on and the horn does not work properly which is a major safety risk. VW said they will not cover the repair however this is a serious safety issue which has clearly been a problem.”
Owner complaint to NHTSAFiled Jun 20, 2023Air bags, Unknown or otherODI 11527943
“On February 2, 2017, My car was stop in an intersection. A car coming in my direction swerved into my lane and hit me head on. The air bag was deployed, it exploded so violently that both of my hands were severly injured. There was a fracture in my right wrist. There was a laceration to the base of the thumb and my thumb finger almost fell off and required several stiches for my forefinger to be attached. The bones in my right arm was shattered into pieces and it required major surgery. My left arm requires a total of 4 surgeries. I have to undergo an eighteen (18) months of Physical Therapy for both my left and right hand. There was so much pain in my left arm and the doctor had to perfom an operation called "Proximal row carpectomy (PRC)". Proximal row carpectomy (PRC) is a motion-preserving treatment for the degenerated wrist. Three (3) very important bones in Proximal row carpectomy (PRC)surgery was removed. This surgery is done to alleviate (reduced) the pain in my arm. I was still lucky, fortunate that the car hit me in front. If my car was hit from behind, my upper body especially my head will be thrown forward and the explosion of the air bag would…”
Owner complaint to NHTSAFiled Dec 1, 2022Air bagsCrash reportedODI 11495712
“I have a clockspring issue in my 2011 Jetta, which was associated with the Volkswagen recall in 2015. I called VW of America and was told that my VIN was not one of the cars part of that recall, and they would not be able to assist me in fixing this issue. With this problem occurring and being associated with a recent recall, I feel as if Volkswagen should help me in fixing my vehicle as it is a safety issue.”
Owner complaint to NHTSAFiled Sep 28, 2022Air bagsODI 11486984

Showing 6 of 39 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026NHTSA vehicle page
02 —Related recalls

1 recall on this component

Air bags: frontal

Free remedy

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.

Air bagsReported Aug 4, 2015NHTSA 15V483000
Data from NHTSA Recalls API · synced Nov 10, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.