2011 Volkswagen Jetta fuel system, diesel problems

“THE CAR IS A 2011 VW JETTA SW TDI. ON SEPT 7, 2015, WHILE DRIVING ON THE AUTOBAHN, THE CAR'S CHECK ENGINE LIGHT ACTIVATED AND THE CAR ABRUPTLY LOST POWER. I COASTED TO A STOP ON THE SHOULDER. I SHUT THE CAR OFF AND IT WOULD NOT RESTART. IT WAS TOWED TO THE NEAREST VW DEALER. WE HAD TO RENT A VEHICLE FOR ALMOST TWO WEEKS. VW SAID THE FUEL PUMP WAS DESTROYED DUE TO TAINTED DIESEL FUEL. REPORTS INDICATED THAT METAL SHAVINGS WERE FOUND IN FUEL SAMPLES. VW REPLACED THE ENTIRE FUEL SYSTEM AT A COST OF EIGHT THOUSAND EUROS. I HAVE CONTACTED THE ESSO STATION & HEADQUARTERS. ESSO HAS INDICATED THAT THERE HAVE BEEN NO REPORTS OF TAINTED DIESEL FUEL AT THE STATION. I AM BEING SHUFFLED BETWEEN THE ESSO STATION & THE VW DEALERSHIP. IT IS OBVIOUS WHO THE RESPONSIBLE PARTY IS. VW NEEDS TO DO WHAT IS RIGHT AND DEMONSTRATE CORPORATE SOCIAL RESPONSIBILITY. *TR”

“NOVEMBER 2014 INCIDENTS: TWO INCIDENTS OF FAILING TO START. FIRST INCIDENT: CAR FAILED TO START ONCE AND STARTED ON SECOND TRY. SECOND INCIDENT: CAR SEVERAL TIMES FAILED TO START & ENGINE MADE CLANKING NOISE. HAD CAR TOWED TO VW AGENCY. CAR STARTED AFTER UNLOADED FROM TOW TRUCK AND AGENCY FOUND NOTHING WRONG. DECEMBER 2014 INCIDENT: CAR STARTED, BUT AFTER SLOWLY DRIVING TO PARKING LOT EXIT AND BEFORE AT FULL STOP, AT ENGINE QUIT AND WOULD NOT RESTART. I PUT THE CAR IN NEUTRAL AND BACKED DOWN A SLIGHT GRADE TO GET CAR OUT OF TRAFFIC; AFTER COMING TO A STOP THE CAR STARTED UP.”

“WAS DRIVING IN PARKING LOT WHEN VEHICLE SUDDENLY DIED WHILE UNDERWAY AND CHECK ENGINE LIGHT CAME ON. THANKFULLY IT HAPPENED AT A RELATIVELY LOW SPEED AND WHILE NOT IN TRAFFIC AS THERE WAS LITTLE TO NO WARNING BEFORE THE ENGINE DIED COMPLETELY CAUSING LOSS OF POWER, STEERING, BRAKING ETC. AFTER TOWING VEHICLE TO VOLKSWAGEN OF SOUTH CHARLOTTE, THEY INDICATED THE HIGH PRESSURE FUEL PUMP HAD FAILED RESULTING IN METAL PARTICLES FROM THE PUMP BEING SENT THROUGH ENTIRE FUEL SYSTEM. DEALER INDICATED CAUSE WAS BAD FUEL, HOWEVER, I ALSO HAVE A DIESEL TRUCK THAT I FILL UP AT THE SAME STATION ALL THE TIME AND HAVE NEVER HAD ISSUE WITH IT. WHILE VEHICLE WAS REPAIRED UNDER WARRANTY BY VW, AFTER RESEARCHING THIS, IT BECAME CLEAR THAT THIS IS A PROBLEM THAT IS HAPPENING FREQUENTLY ENOUGH THAT IT IS LIKELY A DESIGN FLAW THAT SHOULD BE ADDRESSED BY THE MANUFACTURER. *TR”

“SHORTLY AFTER PURCHASING THE VEHICLE NEW WE EXPERIENCED ISSUES WITH THE VEHICLE STUTTERING WHEN DRIVING AND AT TIMES SHUTTING OFF COMPLETELY AS IF IT STALLED (THE VEHICLE IS AN AUTOMATIC WITH THE DSG TRANSMISSION). WE TOOK THE VEHICLE TO THE VW DEALERSHIP UNDER WARRANTY BUT THE TECH COULD NOT REPLICATE THE PROBLEM AND SENT US ON OUR WAY AND TOLD US TO COMEBACK IF IT KEPT OCCURRING. THE PROBLEM PERSISTED AND WE TOOK THE VEHICLE TO THE SERVICE DEPARTMENT AGAIN AND THEY SAID THE PROBLEM COULD NOT BE FOUND AND ONCE AGAIN SENT US AWAY AND TOLD US TO COME BACK IF THE PROBLEM KEPT OCCURRING. THE VEHICLE IS NOW STUTTERING AND STALLING MUCH MORE OFTEN AND THE WARRANTY HAS RUN OUT. I CALLED THE VW HQ THEY TOLD ME TO TAKE THE VEHICLE IN AND HAVE THE TECH LOOK AT IT WHICH HAS COST ME $112 IN WHICH THEY ONCE AGAIN FOUND NOTHING AND RECOMMENDED I LET THE CAR WARM UP PRIOR TO DRIVING. IT IS CURRENTLY SUMMER AND THE LOW TEMPERATURES ARE AROUND 70 AND THE HIGHS ARE 85+. IN ADDITION THIS IS A MODERN VEHICLE AND HAD I KNOW I WAS GOING TO NEED TO LET IT WARM UP I WOULD NOT HAVE PURCHASED IT. THIS ISN?T THE 50?S. MY WIFE AND I NOW FEEL THE VEHICLE IS UNSAFE TO DRIVE DUE TO THE FACT…”

“WHILE DRIVING THE ENGINE LIGHT CAME ON AND THE CAR LOST POWER. WE WERE ON A RURAL ROAD SO WE COULD PULL TO THE SIDE OF THE ROAD SAFELY, IF THIS HAD HAPPENED ON A FREEWAY WE COULD HAVE BEEN IN DANGER OF BEING REAR ENDED. ONCE STOPPED THE CARE WOULD NOT RESTART. HAD TO BE TOWED TO VW DEALER. THE HIGH PRESSURE FUEL PUMP HAD FAILED. *TR”

“I WAS OPERATING THE CAR ON A HIGHWAY WHEN THE VEHICLE EXPERIENCED A SUDDEN REDUCTION IN POWER AND THE DASH DISPLAYED A FLASHING GLOW PLUG LIGHT AND SOLID CHECK ENGINE WARNING LIGHTS. I IMMEDIATELY PULLED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS SHUT OFF. THE ENGINE FAILED TO RESTART AND WAS TOWED TO A VOLKSWAGEN DEALERSHIP. THE SERVICE MANAGER TOLD ME THAT THE CAUSE WAS A CATASTROPHIC FAILURE OF THE (HPFP); IT TOTALLY CAME APART AND DISTRIBUTED METAL THROUGHOUT THE FUEL SYSTEM. INJECTOR PUMP (DIESEL), INJECTORS, INJECTOR LINES, PRIMARY FUEL LINES, AND PRIMARY FUEL PUMP. THE CAR ONLY HAS 54,000 MILES ON IT. *TR”