Problems · NHTSA complaints

2025 Volvo XC60 B5 problems

Owners filed 38 complaints about the 2025 Volvo XC60 B5 with NHTSA between Sep 2024 and Nov 2026. The most-cited component is electrical system (12).

Complaints
38
Filed with NHTSA
Crashes
4
Reported by owners
Fires
0
Reported by owners
Injuries
5
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Electrical system12
  2. Back over prevention8
  3. Visibility/wiper7
  4. Forward collision avoidance5
  5. Tires4
  6. Structure4
  7. Vehicle speed control3
  8. Fuel/propulsion system2
  9. Lane departure2
  10. Engine1
  11. Visibility1
  12. Seat belts1
  13. Service brakes, hydraulic1
  14. Latches/locks/linkages1

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 11, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20242
202518
202618

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Electrical system

12 reports1 crash
“2025 Volvo XC60 Plus B5, 23,317 miles. The driver's-side exterior mirror changes position without driver command, creating a safety risk due to an incorrect rearward/adjacent-lane view. This has already contributed to a close call when my wife drove the vehicle without realizing the mirror had changed from its previously set position. The issue is movement of the mirror glass within the housing, NOT the power-folding mechanism, which operates normally. When the vehicle is unlocked, the driver's mirror may move to an incorrect/random position. The position also does not consistently match the Driver 1 memory setting or the driver profile linked to Key 1. Pressing Driver 1 can move the mirror to another position; approximately 20 seconds later, pressing the same button can cause it to move again, despite no change to the saved setting. The mirror position can also change after the vehicle is shut down and restarted approximately 30 minutes later. Key 1 is linked only to my profile. I have repeatedly resaved Driver 1 settings, rebooted the system, and previously recreated the driver profile. Reverse mirror tilt is NOT enabled. The vehicle was taken to an…”
Owner complaint to NHTSAFiled Oct 5, 2026Electrical system, Visibility/wiperODI 11769076

Back over prevention

8 reports1 crash
“While parking our Volvo in the parking lot of Trader Joe's grocery store on [XXX], the Volvo suddenly accelerated and collided with the adjacent car in the next parking slip and rammed the car in the forward parking slip pushing about 15 to 20 feet ahead. Luckily, nobody was hurt though it could have been a disaster is someone was standing there near either of the other two cars. No one other than the auto body shop has inspected the car. The police came but did not write up a report because it was on private property and there were no injuries. Nothing on the instrument panel then or now shows any indication of a malfunction.”
Owner complaint to NHTSAFiled Aug 4, 2026Vehicle speed control, Back over prevention, Forward collision avoidanceCrash reportedODI 11754817

Visibility/wiper

7 reports
“I own a 2025 Volvo XC60 plug-in hybrid (PHEV). The vehicle has recurring software defects that create a serious safety risk. First, the infotainment and central control system repeatedly reboots while I am driving. On a single trip from Washington, DC to Burlington, Vermont, the system rebooted approximately 8 to 10 times. It has also rebooted within minutes of starting the vehicle during local driving. Each reboot blanks the center display, which disables the backup/parking camera and interrupts the speedometer and driver-information display, climate controls, and other functions. Losing these displays and controls while the vehicle is in motion is a significant safety hazard. Second, after installing a Volvo over-the-air (OTA) software update, the vehicle was rendered completely inoperable. It would not unlock or start and could not be accessed through the key fob or the Volvo Cars app, and it had to be towed to the dealer. Based on numerous owner reports, failed OTA updates that disable the vehicle this way are a known, recurring problem on these models. Third, the front and rear parking cameras have both cracked during normal use, with no impact damage, and…”
Owner complaint to NHTSAFiled Jun 21, 2026Electrical system, Visibility/wiper, Back over preventionODI 11745517

Forward collision avoidance

5 reports3 crashes
“My wife was parking our Volvo 2026 XC60 in a parking slot at our local grocery store. Upon pulling into the slot, the car suddenly accelerated and surged forward colliding with the car in the next parking slot and the car in the parking slot directly in front of her. She jammed on the brakes as hard as she could causing the tires to screech. The impact was great enough to shove the car in front of her out into the open isle in front. Luckily, no body was hurt. This could have been a deadly disaster if there were pedestrian near by at the moment of impact. The police came but did not write up an accident report since it was on private property and no one was hurt.”
Owner complaint to NHTSAFiled Aug 3, 2026Forward collision avoidanceCrash reportedODI 11754531

Tires

4 reports
“I am reporting a serious safety concern involving the original equipment Pirelli Scorpion Zero All Season tires installed on my 2025 Volvo XC60. With only approximately 15,000 miles on the vehicle, the tires are experiencing significant and premature deterioration. The front driver’s side tire is particularly bad, with substantial pieces of rubber missing from the tread. The remaining three tires also show deterioration and large missing pieces of rubber. This is not what I would consider normal tire wear on a relatively new vehicle with such low mileage. I am the only owner with little highway driving. The deterioration raises serious concerns about the structural integrity of these tires and the possibility of tread separation or sudden tire failure while driving at highway speeds.”
Owner complaint to NHTSAFiled Nov 6, 2026TiresODI 11776117

Structure

4 reports
“Volvo 2025 XC60 T8. Rear liftgate closed without request nearly causing an eye injury. The liftgate was open, I was moving back and forth emptying packages from the cargo area. I turned to return to the car and the liftgate had started to come down (unrequested. I had NOT pushed the physical button on the liftgate or on the key fob). My eye was within 2 in of hitting the corner of the liftgate. I am taking the car to the dealer to report the incident. I do not see any active recalls posted for this safety issue.”
Owner complaint to NHTSAFiled Jul 25, 2026StructureODI 11752788
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 11, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.