Problems · NHTSA complaints

2017 Cadillac XTS problems

Owners filed 24 complaints about the 2017 Cadillac XTS with NHTSA between Feb 2017 and Apr 2025. The most-cited component is electrical system (10).

Complaints
24
Filed with NHTSA
Crashes
1
Reported by owners
Fires
1
Reported by owners
Injuries
0
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Electrical system10
  2. Suspension3
  3. Power train2
  4. Steering2
  5. Fuel/propulsion system1
  6. Vehicle speed control1
  7. Service brakes1
  8. Exterior lighting1
  9. Visibility/wiper1
  10. Back over prevention1
  11. Electronic stability control (esc)1
  12. Structure1
  13. Other / unknown8

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 9, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20175
20180
20198
20202
20213
20221
20233
20240
20252

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Electrical system

10 reports
“Numerous problems for a year have been: engine dies while driving, car totally dead with new battery, display partially black randomly or totally black along with radio display black, park assist is turned off. Headlights turn off and on by themselves; The latest is driving up a hill @ 25 mph, the steering wheel jerked hard to the right at 2 different times. Had I not had a solid grip on the wheel, it would have taken down a 500 foot drop and we wouldn't be here today. This last episode is the first time their OBD was able to read anything. It read "no communication to steering, no communication to brakes, radio, dash display" and other no communications. This car is unsafe to drive and should be recalled or taken off the road. It has been to 2 dealerships and so far have not identified anything that gives me faith in the reliability in the vehicle.”
Owner complaint to NHTSAFiled Aug 9, 2023Steering, Electrical system, Service brakesODI 11537429

Suspension

3 reports
“Rear suspension not holding air. Rear suspension went flat while driving in highway. Had to pull over due to sudden rough ride”
Owner complaint to NHTSAFiled May 10, 2023SuspensionODI 11521451

Power train

2 reports
“In 2019, GM released service bulletin 18-NA-358 that confirms the company's knowledge of of defective parts in transmissions. I have a 2017 Cadillac XTS experiencing these symptoms and GM should be responsible for parts failing due to metal shavings. This needs to be a recall. The transmissions are not getting gas, shuddering, and stalling when accelerating. This shuddering has almost caused me to be in many accidents. The vehicle owner should not be responsible for replacing expensive parts and entire transmissions due to metal shavings stalling transmissions.”
Owner complaint to NHTSAFiled Apr 11, 2025Power train, Fuel/propulsion systemODI 11654116

Steering

2 reports
“ON 4 SEPARATE OCCASIONS OVER THE LAST FEW MONTHS THE POWER STEERING HAS QUIT WORKING WHILE DRIVING. HAS HAPPENED WHILE TURNING AND WHILE DRIVING STRAIGHT. HAS HAPPENED WHILE ACCELERATING AND WHILE DRIVING CONSTANT SPEED. AFTER STOPPING, TURNING ENGINE OFF AND THEN RESTARTING THE PROBLEM GOES AWAY. I DO GET A MESSAGE THAT POWER STEERING IS OUT ON THE DASH BUT IT IS VERY EVIDENT WHEN IT GOES OUT. INTERNET SEARCH SAYS THIS IS A PROBLEM ON OTHER MODELS AND RECALL ISSUED. DEALER SAYS NO SUCH RECALL ON MY VEHICLE.”
Owner complaint to NHTSAFiled Aug 1, 2019SteeringODI 11241125

Fuel/propulsion system

1 report

Vehicle speed control

1 report
“The contact owns a 2017 Cadillac XTS. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the accelerator pedal became stuck, and the vehicle accelerated excessively. The contact stated that the failure had occurred several times. The contact stated that the failure occurred once while the contact was driving in a shopping store parking lot and the vehicle crashed into five staged shopping carts. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The vehicle was inspected by an inspector sent by the manufacturer; however, the failure could not be duplicated. The failure mileage was approximately 125,000. The VIN was unavailable.”
Owner complaint to NHTSAFiled Jan 16, 2025Vehicle speed controlODI 11636228
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 9, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.