Problems · NHTSA complaints
2004 Chrysler Pacifica problems
Owners filed 896 complaints about the 2004 Chrysler Pacifica with NHTSA between Aug 2003 and Sep 2021. The most-cited component is structure (323).
Complaints
896
Filed with NHTSA
Crashes
32
Reported by owners
Fires
30
Reported by owners
Injuries
29
People reported injured
Deaths
2
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Structure323
- Engine141
- Suspension125
- Engine and engine cooling117
- Electrical system109
- Power train96
- Steering50
- Fuel system, gasoline42
- Fuel/propulsion system41
- Vehicle speed control33
- Visibility28
- Air bags25
- Seats24
- Exterior lighting19
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Nov 8, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
12
57
38
48
34
28
53
81
49
72
78
131
86
52
31
21
12
11
2
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 2003 | 12 |
| 2004 | 57 |
| 2005 | 38 |
| 2006 | 48 |
| 2007 | 34 |
| 2008 | 28 |
| 2009 | 53 |
| 2010 | 81 |
| 2011 | 49 |
| 2012 | 72 |
| 2013 | 78 |
| 2014 | 131 |
| 2015 | 86 |
| 2016 | 52 |
| 2017 | 31 |
| 2018 | 21 |
| 2019 | 12 |
| 2020 | 11 |
| 2021 | 2 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Structure
323 reports3 crashes1 fire
“Subframe/Engine Cradle failed due to rust. Subframe is available for inspection upon request. My safety or the safety of others is put at risk due to the failed (rusted, corroded, rotted) subframe/engine cradle. Vehicle’s engine is at risk of falling through the vehicle’s frame at any moment whether the vehicle is parked or being driven. This problem has been reproduced or confirmed by a dealer or independent service center. The vehicle and the subframe component has been inspected by a Master ASE Certified Mechanic. No symptoms of the problem prior to the failure that owner has ever been made aware of.”
Engine
141 reports1 crash9 fires
“DRIVING DOWN INTERSTATE WHEN THE CRUISE CUT OUT AND THE ENGINE SKIPPED. PULLED OVER TO CHECK ENGINE FLUIDS AND ALL WERE OK. NO ENGINE WARNING LIGHTS OR ANY OTHER INDICATION OF SOMETHING BEING WRONG. CONTINUED AT APPROX 70 MPH WHEN THERE SEEMED TO BE AN INTERNAL EXPLOSION WITHIN THE ENGINE CAUSING THE ENGINE TO STOP AND ALL FRONT AIRBAGS TO DEPLOY. VEHICLE THEN CAUGHT FIRE AND WAS TOTALLY DESTROYED.”
Suspension
125 reports1 crash
“THE UNDER CARRIAGE THAT HOLDS ENGINE IN PLACE IS COMPLETELY RUSTED THROUGH. I BOUGHT BRAND NEW TIRES FROM BELLE TIRE ON SEPTEMBER 9, 2020. BY NOVEMBER 1 2020 I WAS OBSERVING EXTREME WEAR ON THE BRAND NEW TIRES. WENT TO MY MECHANIC AND WAS TOLD THE CAR IS UNSAFE TO DRIVE DUE TO THE CRADLE RUST ROT, AND THE ENGINE IS ABOUT READY TO FALL OUT AND WOULD CAUSE CATASTROPHIC EMERGENCY I AND MY FAMILY COULD DIE. TRYING TO FIND REPLACEMENT AND AM BEING TOLD IT IS SUCH A PROBLEM THAT THERE IS NO PARTS AVAILABLE TO FIX THIS PROBLEM”
Engine and engine cooling
117 reports3 crashes4 fires
“UPON INSPECTION FOR NOISE RELATED TO THE FRONT STRUTS, I NOTICE THAT THE ENGINE CRADLE, LEADING EDGE WAS RUSTED ALMOST COMPLETELY AWAY. I PARKED THE VEHICLE AND LOOKED ON "HTTPS://VINRCL.SAFERCAR.GOV/VIN/VINLOOKUP" WEBSITE AND ENTERED THE VIN ([XXX]), BUT DIDN'T FIND A RECALL NOTICE. I HAVE HAD NO FEWER THAN 4 INDIVIDUALS WHO PREVIOUSLY OWNED A 1994 PACIFICA TELL ME THAT THERE WAS A RECALL AND THAT THE DEALER FIXED THE PROBLEM BY REPLACING THE CRADLE WITH A NEW ONE. CAN ANYONE HELP ME? I AM HESITANT TO DRIVE THE VEHICLE IN ITS CURRENT CONDITION AND HAVE BEEN ADVISED BY 2 MECHANICS NOT TO. I BOUGHT THE VEHICLE USED IN 2008 AND DROVE IT FOR ALMOST 5 YEARS, BUT IT'S BEEN PARKED SINCE 2013. LOOKING FOR ADVICE ON PRESERVING MY $13,000 INVESTMENT. I WAS EXPECTING TO GET 200,000 MILES OUT OF THIS VEHICLE. IT HAS ~115,000. *TR”
Electrical system
109 reports2 crashes10 fires
“THE VEHICLE DOES WHEN IN REVERSE AND YOU STEP ON THE ACCELERATOR. GAS GAUGE READS EMPTY EVEN WITH FUEL IN IT AND FLUCTUATES BETWEEN EMPTY AND FULL. VEHICLE STALLS WHEN GOING AROUND A CORNER OR COMING TO A STOP.. FOUL SMELL COMING FROM THE EXHAUST INTO THE CAB. ALL DASH GAUGES GO OFF. CHECK ENGINE LIGHT IS ON. RECEIVED TWO DIFFERENT CODES 1) O2 SENSOR BAD & 2) P1861.”
Power train
96 reports4 crashes3 fires1 related recall
“ITS THROWING A PCM CODE AN THE CAR IS STALLING SO BAD IN THE MODDLE OF DRIVING I HAVE BEEN STUCK SEVEREAL TIMES AN I THUNK THERE IS A FUEL LEAK I SMEELL GAS SO BED ITS THROING PO300 CODE AN WONT CHANFE EVEN WHEN I GOT ALL THE PARTS I SEE THERE IS A RECALL ON MY YEAR OF CAR CAN SOMWONW HWLP MW I CANT KEEO CUTTING OFF ILL WRECK”
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 8, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.