Problems · NHTSA complaints

2004 Chrysler Pacifica problems

Owners filed 896 complaints about the 2004 Chrysler Pacifica with NHTSA between Aug 2003 and Sep 2021. The most-cited component is structure (323).

Complaints
896
Filed with NHTSA
Crashes
32
Reported by owners
Fires
30
Reported by owners
Injuries
29
People reported injured
Deaths
2
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Structure323
  2. Engine141
  3. Suspension125
  4. Engine and engine cooling117
  5. Electrical system109
  6. Power train96
  7. Steering50
  8. Fuel system, gasoline42
  9. Fuel/propulsion system41
  10. Vehicle speed control33
  11. Visibility28
  12. Air bags25
  13. Seats24
  14. Exterior lighting19

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 8, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
200312
200457
200538
200648
200734
200828
200953
201081
201149
201272
201378
2014131
201586
201652
201731
201821
201912
202011
20212

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Structure

323 reports3 crashes1 fire
“Subframe/Engine Cradle failed due to rust. Subframe is available for inspection upon request. My safety or the safety of others is put at risk due to the failed (rusted, corroded, rotted) subframe/engine cradle. Vehicle’s engine is at risk of falling through the vehicle’s frame at any moment whether the vehicle is parked or being driven. This problem has been reproduced or confirmed by a dealer or independent service center. The vehicle and the subframe component has been inspected by a Master ASE Certified Mechanic. No symptoms of the problem prior to the failure that owner has ever been made aware of.”
Owner complaint to NHTSAFiled Sep 30, 2021StructureODI 11434993

Engine

141 reports1 crash9 fires
“DRIVING DOWN INTERSTATE WHEN THE CRUISE CUT OUT AND THE ENGINE SKIPPED. PULLED OVER TO CHECK ENGINE FLUIDS AND ALL WERE OK. NO ENGINE WARNING LIGHTS OR ANY OTHER INDICATION OF SOMETHING BEING WRONG. CONTINUED AT APPROX 70 MPH WHEN THERE SEEMED TO BE AN INTERNAL EXPLOSION WITHIN THE ENGINE CAUSING THE ENGINE TO STOP AND ALL FRONT AIRBAGS TO DEPLOY. VEHICLE THEN CAUGHT FIRE AND WAS TOTALLY DESTROYED.”
Owner complaint to NHTSAFiled Dec 13, 2020Power train, Air bags, EngineCrash reportedFire reportedODI 11383210

Suspension

125 reports1 crash
“THE UNDER CARRIAGE THAT HOLDS ENGINE IN PLACE IS COMPLETELY RUSTED THROUGH. I BOUGHT BRAND NEW TIRES FROM BELLE TIRE ON SEPTEMBER 9, 2020. BY NOVEMBER 1 2020 I WAS OBSERVING EXTREME WEAR ON THE BRAND NEW TIRES. WENT TO MY MECHANIC AND WAS TOLD THE CAR IS UNSAFE TO DRIVE DUE TO THE CRADLE RUST ROT, AND THE ENGINE IS ABOUT READY TO FALL OUT AND WOULD CAUSE CATASTROPHIC EMERGENCY I AND MY FAMILY COULD DIE. TRYING TO FIND REPLACEMENT AND AM BEING TOLD IT IS SUCH A PROBLEM THAT THERE IS NO PARTS AVAILABLE TO FIX THIS PROBLEM”
Owner complaint to NHTSAFiled Nov 7, 2020Suspension, Structure, EngineODI 11373618

Engine and engine cooling

117 reports3 crashes4 fires
“UPON INSPECTION FOR NOISE RELATED TO THE FRONT STRUTS, I NOTICE THAT THE ENGINE CRADLE, LEADING EDGE WAS RUSTED ALMOST COMPLETELY AWAY. I PARKED THE VEHICLE AND LOOKED ON "HTTPS://VINRCL.SAFERCAR.GOV/VIN/VINLOOKUP" WEBSITE AND ENTERED THE VIN ([XXX]), BUT DIDN'T FIND A RECALL NOTICE. I HAVE HAD NO FEWER THAN 4 INDIVIDUALS WHO PREVIOUSLY OWNED A 1994 PACIFICA TELL ME THAT THERE WAS A RECALL AND THAT THE DEALER FIXED THE PROBLEM BY REPLACING THE CRADLE WITH A NEW ONE. CAN ANYONE HELP ME? I AM HESITANT TO DRIVE THE VEHICLE IN ITS CURRENT CONDITION AND HAVE BEEN ADVISED BY 2 MECHANICS NOT TO. I BOUGHT THE VEHICLE USED IN 2008 AND DROVE IT FOR ALMOST 5 YEARS, BUT IT'S BEEN PARKED SINCE 2013. LOOKING FOR ADVICE ON PRESERVING MY $13,000 INVESTMENT. I WAS EXPECTING TO GET 200,000 MILES OUT OF THIS VEHICLE. IT HAS ~115,000. *TR”
Owner complaint to NHTSAFiled Sep 16, 2015Suspension, Engine and engine cooling, StructureODI 10764036

Electrical system

109 reports2 crashes10 fires
“THE VEHICLE DOES WHEN IN REVERSE AND YOU STEP ON THE ACCELERATOR. GAS GAUGE READS EMPTY EVEN WITH FUEL IN IT AND FLUCTUATES BETWEEN EMPTY AND FULL. VEHICLE STALLS WHEN GOING AROUND A CORNER OR COMING TO A STOP.. FOUL SMELL COMING FROM THE EXHAUST INTO THE CAB. ALL DASH GAUGES GO OFF. CHECK ENGINE LIGHT IS ON. RECEIVED TWO DIFFERENT CODES 1) O2 SENSOR BAD & 2) P1861.”
Owner complaint to NHTSAFiled Aug 29, 2020Electrical system, Fuel/propulsion systemODI 11351956

Power train

96 reports4 crashes3 fires1 related recall
“ITS THROWING A PCM CODE AN THE CAR IS STALLING SO BAD IN THE MODDLE OF DRIVING I HAVE BEEN STUCK SEVEREAL TIMES AN I THUNK THERE IS A FUEL LEAK I SMEELL GAS SO BED ITS THROING PO300 CODE AN WONT CHANFE EVEN WHEN I GOT ALL THE PARTS I SEE THERE IS A RECALL ON MY YEAR OF CAR CAN SOMWONW HWLP MW I CANT KEEO CUTTING OFF ILL WRECK”
Owner complaint to NHTSAFiled Sep 5, 2020Power train, Engine, Fuel/propulsion systemODI 11353350
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 8, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.