Problems · NHTSA complaints
2024 Chrysler Pacifica problems
Owners filed 49 complaints about the 2024 Chrysler Pacifica with NHTSA between Aug 2024 and Nov 2026. The most-cited component is electrical system (16).
Complaints
49
Filed with NHTSA
Crashes
3
Reported by owners
Fires
0
Reported by owners
Injuries
2
People reported injured
Deaths
0
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Electrical system16
- Power train14
- Air bags12
- Engine9
- Service brakes5
- Forward collision avoidance4
- Fuel/propulsion system3
- Vehicle speed control2
- Seat belts2
- Structure2
- Steering2
- Hybrid propulsion system1
- Wheels1
- Lane departure1
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Nov 9, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
5
17
27
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 2024 | 5 |
| 2025 | 17 |
| 2026 | 27 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Electrical system
16 reports
“Vehicle has had ongoing electrical and transmission issues. Was purchased in 2024 w/6k miles, under warranty. Now on 10th service at 47K miles, including two shifter replacements, a full transmission replacement, and three battery (main and aux) replacements. On the most recent service, team could not diagnose the cause of the battery drain, but noted "battery so overcharged it was on the verge of exploding". It is important to note that this battery was installed as of March of 2026. The vehicle clearly has a parasitic draw or a failing alternator/voltage regulator that is frying the shifter electronics. If this vehicle suffers a thermal event or complete powertrain failure on the highway after I was sent away with an unresolved shifting issue, the paper trail shows a clear failure to repair a pre-existing safety hazard reported under warranty."”
Power train
14 reports
“While driving, the vehicle suffered a sudden, severe, and un-commanded complete loss of propulsion and motive power on a live roadway, posing an immediate crash hazard. * Sequential Fault Chain: 1. An audible, physical "pop" was heard emanating from beneath the engine bay/high-voltage system compartment. 2. Immediate loss of acceleration and propulsion. 3. Simultaneous illumination of the Check Engine Light, a "Service Charging System" warning message, and a "Turtle" (absolute critical limp-mode) dashboard icon. 4. Electrical failure cascading to the interior control panel and displays, which flickered and went entirely dark while the vehicle was still rolling. 5. Abrupt, un-commanded physical engagement of the Electronic Parking Brake (EPB) as the vehicle slowed down, locking the rear wheels on a live road. 6. Total electrical blackout, rendering the hazard lights completely inoperable and leaving a dead vehicle entirely un-illuminated in active traffic.”
Air bags
12 reports4 related recalls
“The contact owns a 2025 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number 26V189000 (Air Bags); however, the remedy parts were not yet available to complete the recall repair. The dealer was contacted and confirmed that the remedy parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide a remedy for the recall. The manufacturer was made aware of the issue. The contact had not experienced a failure.”
Engine
9 reports
“While I was driving to drop my kids to school My Chrysler Pacifica PHEV dashboard chimed, the check engine light made an appearance, and the screen in my gauge cluster showed a large warning message. “Stop Safely, Vehicle Will Shut Off Soon.” I kept my foot in it and guided the Pacifica Hybrid through the off-ramp and into the rest stop’s parking lot And turned off the ignition and engine for 5 minutes and I started the engine and car allowed me to drive back home . The power tram warning got away that evening when I started my engine . The same problem came back again many times since then. I googled it and found that this is very serious problem which may lead fire .i would like to report this issue now.”
Service brakes
5 reports
“Car completely powered off , abs replaced, transmission shifter , replaced batteries once and now the aux battery again, car not even 3 years old. Safety issue when vehicle is just dying while in motion”
Forward collision avoidance
4 reports1 crash
“CRASH INFO - 12:50 am, 2024. 2024 Chrysler Pacifica Touring L Components failed: Airbags non-deployed; Steering Control Module; TCS System; Fwd Collision Avoidance & Lane Departure; + Not avail to inspect. Car sold at auction. Obtained Black Box & OBD info. Car owned by EAN Holdings, LLC. - Enterprise RAC. Problem not reproduced, car not drivable after crash. Did not notice any warning lamps, too busy trying to keep car on road. My wife was heading home after some late-night shopping when crash occurred on 2-lane dry & clean asphalt country road. Weather was a cool and clear moonlit night. Posted speed limit 45mph. With her headlights on she could see very well far up ahead & knew her surroundings, where the roadside became grass on the left, & a drainage ditch to the right side. She chose out of caution to drive near the center line in the roadway to give ample distance between the passenger side of the car and the soft shoulder to the right. Approx. 150 ft before she approached the turn to the left, she felt a sudden & very intense TUG from the right rear wheel. This caused the car to jerk out of control, shoving its back end to the right. It was impossible…”
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 9, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.