2020 Ford EcosportRecalls, problems, MPG & safety

“The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The dealer was notified of the failure and confirmed that parts were unavailable. The contact later received a letter stating that parts were available; however, the dealer stated that due to a limited supply, they could only service the recall if the vehicle had experienced the failure. The contact stated that while driving 65 MPH, the check engine warning light illuminated, and the vehicle hesitated while depressing the accelerator pedal. Due to the failure, the vehicle was towed to a dealer to be repaired. Upon inspection, the mechanic discovered that the engine oil pump drive belt tensioner arm was fractured, and the engine needed to be replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.”

“My 2020 Ford EcoSport was delivered to a certified Ford franchise dealership for a mandatory safety recall. The dealership held my vehicle in their service department for 18 consecutive months (1.5 years) claiming an extended parts and repair delay. Because the manufacturer and dealership held my car for a year and a half, it was physically impossible for me to complete a Texas state emissions inspection, causing my state vehicle registration and tags to completely expire while under their care. The dealership is now forcing me to take delivery of an unregistered, illegal vehicle, hanging up the phone on me when I request safe transit or legal temporary tags, and demanding their service loaner vehicle back. I am filing this complaint due to severe recall repair delays and resulting state vehicle compliance failures.”

“Kept like revving the engine like it was whining tight never show no check engine light nothing ever showed up was driving down the road and the car completely shut off no warning signs no nothing all was coming out of it like a oil pump or something had went out in the car.”