2017 Ford Edge back over prevention problems

“The contact owns a 2017 Ford Edge. The contact stated that the back over prevention camera malfunctioned and there was no image displayed while the vehicle was in reverse(R). The contact later received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION). The vehicle was taken to the local dealer, and the back over prevention camera was replaced. After retrieving the vehicle, the contact discovered that the rear back up screen was still not operational. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage 137,000.”

“I am writing to express my concern with how Ford is handling Safety Recall 25S89. I have had numerous incidents where the camera has failed when backing up and have photos to document these instances. I brought my 2017 Edge to the dealership today and was told that it did not need replacement. So, it's "safe" to have the camera display a blank screen some of the time? I would think that the rationale behind a backup camera is that it is safe 100% of the time or it should be replaced. If a part fails only some of the time, is it considered a safe part per the NHTSA? I would really appreciate hearing back from someone at NHTSA on this issue and perhaps there needs to be review with Ford on how this is being handled.”

“The contact owns a 2017 Ford Edge. The contact stated that the rearview camera intermittently displayed a blank or flickering image. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The dealer advised that the parts were unavailable to complete the repair. The manufacturer was not notified of the failure. The approximate failure mileage was 140,000.”

“The contact owns a 2017 Ford Edge. The contact stated while reversing, the rear view camera displayed a distorted image. The dealer, sent a technician came to the contact's residence. The vehicle was inspected, the contact was informed the camera needed to be cleaned. In addition, the contact was informed that the recall repair was not performed because of no failure code. The recall repair was not performed. The vehicle was not repaired. The contact received a recall norification, NHTSA Campaign Number: 25V572000 (Back Over Prevention). The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 80,000.”

“The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V572000 (Back Over Prevention) and 25V544000 (Service Brakes, Hydraulic); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.”

“The contact owns a 2017 Ford Edge. The contact stated that the rear-view camera displayed a distorted image while in reverse(R). The contact then received notifications of NHTSA Campaign Numbers: 25V544000 (SERVICE BRAKES, HYDRAULIC) and 25V572000 (BACK OVER PREVENTION); however, parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 63,000.”