NHTSA lists 1 safety recall and 7 owner complaints for the 2021 Ford Explorer Hybrid. Most complaints involve power train (2) and fuel/propulsion system (1). NHTSA gives it 5 stars overall.
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer Police FHEV, Explorer Police 3.3L, and 2020-2022 Explorer 2.3L RWD, 3.0L PHEV, 3.3L FHEV, and 3.0L ST GAS vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
“A Police Officer's Ford Explorer Interceptor Hybrid SUV while driving had a vehicle malfunction where the rear wheels began to wobble/vibrate and while driving in a straight line with front wheels facing straight caused the vehicle to fishtail out of the control (loss of control to the rear wheels) and slam into a tree at approximately 50mph injuring the officer. Officer's injuries were broken left leg and two knee fractures. Upon further research, this incident may have been caused by the "rear bolt" fracture issue Ford is having with these specific Ford Explorers. This specific vehicle is under recall per the VIN. The Officer's safety was put at risk because the vehicle was most likely not recalled and fixed per the recall. The vehicle has not been inspected by manufacturer or any qualified/certified individual. No other issues or symptoms were present prior to this incident. The vehicle is available for inspection upon request with the BART Police Department in Oakland, CA.”
“I am filing this complaint to report an unreasonable and hazardous delay by the manufacturer regarding NHTSA Campaign 25V455000 (Ford Recall 25S75) for a low-pressure fuel pump defect. As the original owner of a 2021 Ford Explorer Platinum Hybrid, I received notice of this critical safety recall 14 months ago. The defect causes a sudden, unpredictable engine stall while driving, creating an immediate highway collision hazard. Despite the passage of well over a year, Ford has failed to provide a remedy, engineer a fix, or make replacement parts available to dealerships. I am being forced to drive an inherently dangerous vehicle daily without a resolution timeline. Ford has failed to execute this warranty and safety repair within a legally reasonable timeframe to mitigate the ongoing risk to my family.”
“On July 8, 2026, I was traveling westbound on Highway 7 when another vehicle pulled right out in front of me from southbound Orchard Road, attempting to cross the highway. We collided and I struck the other vehicle at a 45° angle. My seatbelt was buckled. The impact caused me to be thrown forward into the windshield which I broke with my skull. I suffered a broken neck. The seatbelt did not operate properly to keep me secure in the seat. There's no way I should've struck the windshield if the seatbelt would've worked. Not only did the shoulder belt not work, but the lap belt did not work either because I came up and out of the seat. Also, the airbag did not prevent me from striking the windshield. There is something wrong with the seatbelt operation as well as the airbag. I have contacted Ford to inspect the vehicle. The vehicle was inspected by the Harrisonville Missouri Police Department.”
| Item | Miles | Time | Note |
|---|---|---|---|
| Engine oil & filter | 5,000–10,000 mi | 6–12 months | Follow the oil-life monitor if fitted |
| Tire rotation | 5,000–7,500 mi | Every oil change | Check pressure monthly |
| Engine air filter | 15,000–30,000 mi | 1–2 years | Sooner in dusty areas |
| Cabin air filter | 15,000–25,000 mi | 1–2 years | |
| Brake fluid | — | 2–3 years | Absorbs moisture over time |
| Coolant | 60,000–100,000 mi | 5–10 years | Long-life coolants last longer |
| Spark plugs | 60,000–100,000 mi | — | Iridium/platinum plugs at the long end |
| 12V battery | — | 3–5 years | Heat shortens battery life |
1 safety recall as of Nov 8, 2026, according to NHTSA. Recall repairs are free at a dealer. Check your VIN to see whether your car is included and whether the repair was done.
Owners filed 7 complaints with NHTSA. The most-cited components are power train (2), fuel/propulsion system (1), air bags (1). Complaints are unverified owner reports and aren't adjusted for how many cars were sold.
NHTSA's New Car Assessment Program gives the 2021 Ford Explorer Hybrid 5 out of 5 stars overall.