2011 Ford Fusion service brakes, hydraulic problems

“The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. There was no warning light illuminated. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The vehicle was towed to the dealer, where it was diagnosed that the HECU fuse and ABS unit had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 190,000.”

“The contact owns a 2011 Ford Fusion. The contact stated while driving 40 MPH, the brake pedal was depressed and went to the floorboard. There was no warning light and the vehicle failed to stop. The contact coasted the vehicle into a parking lot until the vehicle came to a stop. The vehicle was inspected by an on-sight independent mechanic who informed the contact that brake fluid was spewing from the vehicle. Due to the failure, the vehicle was towed to an independent mechanic who diagnosed the vehicle with a defective ABS module. The contact was later informed that the part needed to repair the vehicle was unavailable. The manufacturer was notified of the failure but offered no assistance. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 103,042.”

“The contact owns a 2011 Ford Fusion. The contact stated while driving at undisclosed speeds, the brake pedal was depressed and went to the floorboard. The contact pumped the brake pedal and coasted to the residence. There were no warning lights illuminated. The vehicle was towed to the local dealer, but it was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The manufacturer was contacted and opened a case. The failure mileage was approximately 102,000.”

“The contact's son owns a 2011 Ford Fusion. The contact stated that while driving at various speeds on several occasions, the brake pedal was depressed and remained on the floorboard. The vehicle was towed to a dealer where it was diagnosed that the brake master cylinder and brake system needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 81,400.”

“The contact owns a 2011 Ford Fusion. The contact stated that while reversing at an undisclosed speed, the vehicle experienced unintended high-speed acceleration and struck a parked vehicle. The brake pedal was depressed but failed to stop the vehicle immediately. The vehicle then crashed into a residence. The air bags did not deploy. The contact suffered injuries to her face, back of the head, and neck; however, medical attention was not received. A police report was filed. The vehicle was towed to the body shop but was not yet deemed totaled by the insurance company. The contact stated that the vehicle had been taken to the dealer twice before the crash; however, the cause of failure was not found and the vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 90,000.”

“The contact owns a 2011 Ford Fusion. The contact stated while turning into a parking lot, while depressing the brake pedal, the brake pedal went to the floorboard. There was no warning light illuminated. The contact was able to pull into a parking space, where the vehicle was stopped by the curb. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 193,000.”