2022 Genesis GV70 problems

“VIN # [XXX] - My tracking number assigned by NHTSA is11755682. Today, [XXX], I received a voicemail from Vanessa at GMA Case Management, [email protected], Re: Case #[XXX], stating that she would be resolving my case. This case/inspection she prompted following a serious smoke-related incident on [XXX]. This terrifying and potentially dangerous incident left my vehicle undrivable, and it remains so to this day, with significant safety concerns still unresolved. I remain without my vehicle, without the documentation I have repeatedly requested, and without an update, despite being told there is no update. Yet I receive a message about resolving the very case I was encouraged to open in response to the serious safety concerns. Despite my repeated requests, I have not received the inspection report or a substantive update regarding the inspection, findings, decisions, or outstanding steps. I was also told there is no central portal or area where I can monitor my case's progress. I would greatly appreciate answers to my multiple email requests. What is the basis for proposing to resolve this case before the inspection findings have been shared and the…”

“I am reporting a potentially serious transmission safety issue involving my 2022 Genesis GV70 2.5T AWD. While traveling on [XXX] through [XXX]’s Grapevine, my vehicle unexpectedly jerked and appeared to slip out of gear. Engine RPMs increased to approximately 3,500–4,000 without corresponding acceleration and remained unusually high, including while driving on level ground. No warning lights or error messages appeared. The symptoms recurred after restarting the vehicle. The vehicle subsequently experienced complete loss of propulsion and would no longer move in Drive or Reverse, despite the engine revving. Genesis Santa Monica confirmed the no-movement condition. According to repair order #XXX, technicians found transmission fluid approximately one quart low, dark brown, and burnt-smelling. They added fluid, reset adaptive values, and performed a transmission control module relearn. No diagnostic trouble codes were found, and the vehicle remained inoperable. The dealership recommended transmission replacement at an estimated cost of approximately $15,000. I am concerned that an unexpected loss of power while traveling at freeway speeds could create a serious…”

“The fuel pump was no longer connected, and the engine had a crack, with oil leaking, without an engine light coming on until the very end. Loss of steering control and inability to accelerate.”

“My tracking number assigned by NHTSA for this issue is XXX. I am adding additional pdf.s to this original safety On page 4 of 8, the attachment MIP from Genesis on HHI does not provide a reason for this concern: High Pressure Fuel Pump With Seal Cam Lobe Bucket HPFP Bolts Fuel Rail Pipe Intake Manifold Gasket Throttle Body Gasket Item Description: Speak with your service advisor for more information on this recommended service. Reason: Left blank Service Advisors' texts attached: 1, 2, and 3 from [XXX] of Genesis/[XXX] of HHI: The dealership’s verbal assessment was that the fuel pump area bolts sheared off due to "outside work" or "over-tightening, I asked for photos to provide visual, metallurgical proof of tool marks or cross-threading to back up that claim, and [XXX] verbally stated they had submitted those to Genesis. I never received the photos. The last attachment (Diagnostic Check). **RESPONSE to dealerships' speculation: ** Under Federal Recall 033G (NHTSA Campaign 26V229000), which directly involves the failure of fuel system retention fasteners, the Insufficient torque on the stabilizer bolts is prone to a bolt backing out even a fraction of an inch;…”

“The vehicle has experienced a pattern of recurring electrical failures beginning shortly after purchase, involving driver door controls (window, lock, mirror, and interior lighting functions), which have required four separate repair attempts over approximately three years, including replacement of a door module, a wiring harness, and a door switch assembly. Despite these repairs, the same driver door electrical failure has recurred multiple times. The vehicle has also experienced a seat memory module failure (module was replaced), and a persistent rear hatch malfunction that has never been resolved. The most serious concern is that the vehicle has, on multiple occasions, unexpectedly shut down while being driven, including instrument cluster and infotainment screens going dark, occurring when the automatic engine stop/start feature engages at intersections. The vehicle has restarted on its own after acceleration in some instances. Power steering assist has also been affected during at least one of these events. Most recently, the vehicle failed to start at all on one occasion, requiring roadside assistance to jump the battery; the dealer diagnosed unstable…”

“I was driving and I wasnt merging, no one was in front or behind me and my car had a collision warning and forced me to brake 3 times in a row. I was going 30 miles per hour and it made me brake really quickly, then it went forward, broke again by itself, went and then broke one more time. I had to wait for it to be normal before entering the freeway. Very scary”