Problems · NHTSA complaints
2020 GMC Sierra 2500 problems
Owners filed 79 complaints about the 2020 GMC Sierra 2500 with NHTSA between Nov 2019 and Oct 2026. The most-cited component is power train (25).
Complaints
79
Filed with NHTSA
Crashes
1
Reported by owners
Fires
3
Reported by owners
Injuries
1
People reported injured
Deaths
0
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Power train25
- Electrical system13
- Service brakes12
- Engine10
- Structure6
- Steering6
- Forward collision avoidance5
- Vehicle speed control4
- Engine and engine cooling2
- Exterior lighting2
- Wheels2
- Tires2
- Visibility/wiper1
- Fuel system, diesel1
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Oct 28, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
1
8
7
8
7
10
29
9
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 2019 | 1 |
| 2020 | 8 |
| 2021 | 7 |
| 2022 | 8 |
| 2023 | 7 |
| 2024 | 10 |
| 2025 | 29 |
| 2026 | 9 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Power train
25 reports2 related recalls
“The contact owns a 2020 GMC Sierra 2500. The contact stated that while stopped at a traffic light and making a left turn at approximately 20 MPH, the transmission failed. The vehicle was unable to exceed 10 MPH. The check engine warning light illuminated, and a dinging sound was heard following the incident. The vehicle shifted erratically, jumped gears, and made unusual noises. The contact associated the failure with NHTSA Campaign Number: 24V797000 (Power Train). The vehicle was towed to the dealer for diagnosis. The dealer confirmed an internal transmission failure and clutch lockup, with DTC P2732. Additionally, the transmission fluid was burnt and contained metal shavings. The dealer contacted General Motors after informing the contact of the repair costs. The failure mileage was approximately 107,000.”
Electrical system
13 reports2 fires
“The main tailgate will not go down or function properly and it says online there is a national recall for this, but does not come up when I search my vehicle. When I turn on my left turn signal the brights flash for no reason and this is a known major issue with the vehicles as well. The trucks computer is telling me low on coolant even though it is not that has already been fixed through a 3rd pARTY WARRANTY Parking brake was stuck on when I bought the vehicle and had been for a long time you could tell and I had to pay over $1100 to fix it at GM. The Ford collision system does not work properly and the cameras will come on at certain times when they're not supposed to be and not come on when they are supposed to be”
Service brakes
12 reports
“I HAVE A 5TH WHEEL WITH SOLAR AND MY BRAKE CONTROLER STOPS WORKING PERIODICALLY. I HAVE A CASE# WITH GM 9-13676268071. I ALSO HJAVE AN EXTENDED WARRANTY WITH GM AND IT'S NOT COVERED DUE TO MY VIN# NOT BEING ON A BULLENTIN# 23-NA-149. GM ALSO HAS A CUSTOMER SATISFACTION PROGREAM # N232414840 AND STILL WON'T COVER IT. THIS IS A MAJOR SAFETY ITEM AND CONCERN FOR ME.”
Engine
10 reports1 fire
“The contact owns a 2020 GMC Sierra 2500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, and the transmission jerked. The contact stated that the transmission was skipping gear while shifting. The check engine warning light turned on and off. The contact received notification of NHTSA Campaign Number: 24V797000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 114,000. VIN tool confirms parts not available.”
Structure
6 reports2 fires1 related recall
“My rear spoiler roof area leaks. This is something GM knows about and has sent out memos to dealers. To fix this it’s around $1000. I think GM should fix a problem they have been well aware of for sometime.”
Steering
6 reports
“Bad vibration and bad wobble in steering wheel and front end components. This is the 3rd or 4th time my truck has been back to the dealer because of the same issue!”
Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 28, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.