Electrical system: instrument cluster
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
341 owner complaints to NHTSA about the 2019 Jeep Cherokee cite electrical system, 20% of all 1,673 complaints for this model year. NHTSA also lists 2 recalls on this component.
“I was coming out of a gas station and the battery light came on/ stayed on and the car just stopped. I couldn’t shut it off, put it in drive, put it in park…….The car still seemed to be running… I had to wait about 10 mins before I could do anything I.e. start it up again. This was very scary and unsafe as the car stopped dead between a street entrance/ exit of the gas station, and cars had to swerve to get around me.”
“The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the rearview camera display flickered with black and white streaks. The contact stated that upon shifting into reverse (R), the black and white streaks remained on the display, and the air conditioning controls were inoperable. The vehicle was taken to a dealer, where the contact was informed that the failure was a common issue. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.”
“I am filing this safety complaint regarding my 2019 Jeep Cherokee Latitude Plus 2.4L AWD. This vehicle is experiencing severe, life-threatening safety hazards involving sudden engine stalling and a complete loss of motive power while in motion. Despite my vehicle exhibiting the exact failure symptoms of multiple major FCA/Stellantis safety recalls for this model year, my specific VIN is currently showing as excluded from the recall database, leaving me with a highly dangerous vehicle and no dealership remedy.The vehicle is suffering from two distinct, interrelated defects that have recently caused terrifying incidents in heavy traffic. First, while driving, the dashboard suddenly illuminated both the "SVC 4WD" (Service 4WD) and the "Auto Start-Stop" warning lights simultaneously. Immediately following these warnings, the vehicle lost forward power and unexpectedly rolled forward while I was fully stopped at a red light, failing to hold its position. This mirrors the exact mechanical behavior of the known Jeep PTU spline-wear defects that cause sudden rollaways and a loss of drive power.Second, the vehicle completely stalled out and shut down while I was driving…”
“The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the messages "Reset - Start Unavailable" and "START/STOP System Unavailable" were displayed. Additionally, the contact stated that while driving on another occasion, the vehicle inadvertently stalled. The contact was unable to pull over, and the vehicle was pushed to the side of the road with assistance. The vehicle was restarted after a while and was driven to the residence; however, the failure reoccurred. The battery was disconnected and taken to an Auto Zone Store, where it was determined that the battery voltage was low. The contact replaced the battery; however, the new battery drained prematurely. An independent mechanic diagnosed the vehicle at the residence, and the throttle body was replaced, but the vehicle failed to restart. The vehicle was towed to a dealer, where it was determined that the PCM and TCM needed to be reprogrammed to restart the vehicle; however, the repair could not be completed due to a loss of communication, and the vehicle went into LIMP Mode. The vehicle was not repaired. The manufacturer was notified of the failure but declined…”
“Had cruise control on set on 64 up and down hills and around curves it just started going faster & faster I had to stomp the brakes 3 times to get it to quit afterwards the power train is now not shifting right it still was at times going to shop staying at 27 to 35 rpm’s, made it to shop”
“Cherokee. Purchased XXX from RightDrive Muncie / AGWB Investors LLC, [XXX]. I am filing this complaint to document: (1) the sale of this vehicle with multiple pre-existing electrical defects and open safety recalls not disclosed at sale; and (2) a pre-existing mechanical defect preventing routine engine maintenance. DIAGNOSTIC EVIDENCE — OBD REPORT #108 (XXX) — 8 FAULT CODES, 6 MODULES U0010-00 (IPC) — CAN Interior Bus Communication Failure — root cause of all electronic system failures U11FA-00 (IPC) — Lost Communication with Right Blind Spot Sensor — stored in Instrument Panel Cluster U11FA-00 (PDM) — Lost Communication with Right Blind Spot Sensor — same fault independently stored in Passenger Door Module (multi-module storage confirms pre-existing systemic fault) B2861-15 (PDM) — Mirror Approach Light Control — Circuit Short to Battery or Open (physical wiring defect, pre-existing) B2309-64 (BCM) — Rear Wiper Switch Signal Plausibility Failure C1078-00 (DTCM) — Tire Revolutions Range Performance — Drive Train Control Module fault consistent with open PTU recall condition P1483 (PCM) — Starter Relay 2 Stuck Off — Engine Control Module starting reliability…”
Showing 6 of 341 reports. Read every report on NHTSA.gov.
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.