2019 Jeep Cherokee problems

“My 4wd service light came on and I took it to a private mechanic who did a diagnostic. They found a bad PTU and it needs to be replaced. My car VIN is not falling into the recall that was current within my year of Jeep (Recall number: 26V290000) . My problem is the same as the recall but my vehicle was not included. Please provide help on how I can get covered under this recall.”

“I was coming out of a gas station and the battery light came on/ stayed on and the car just stopped. I couldn’t shut it off, put it in drive, put it in park…….The car still seemed to be running… I had to wait about 10 mins before I could do anything I.e. start it up again. This was very scary and unsafe as the car stopped dead between a street entrance/ exit of the gas station, and cars had to swerve to get around me.”

“The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the rearview camera display flickered with black and white streaks. The contact stated that upon shifting into reverse (R), the black and white streaks remained on the display, and the air conditioning controls were inoperable. The vehicle was taken to a dealer, where the contact was informed that the failure was a common issue. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.”

“​NHTSA ODI Case Update – Supplement to Complaint #XXX ​Vehicle: 2019 Jeep Cherokee Latitude Plus (VIN: [XXX] ) Subject: Dealership Deflection Tactics and Denial of Recall Repair Verification ​This statement is submitted to update my ongoing federal safety complaint regarding the catastrophic failure of the Mopar Two-Speed Power Transfer Unit (PTU) and the resulting loss of motive power/rollaway risks. ​On May 19, 2026, the vehicle was evaluated by an authorized FCA dealership, St. Helens Auto Center (Repair Order #XXX). The certified technician, Don Stockdale, explicitly confirmed the mechanical failure of the recall-associated components, stating in writing: “the propeller shaft at the rear of the PTU feels as though it is dry inside. Very loose and clanking around.” ​Despite verifying this severe manufacturing safety defect, Service Manager April McCall formally refused to submit a corporate Goodwill or Warranty Extension claim to FCA unless I paid out-of-pocket to replace three CV axles, which she claimed were "loose and dry." ​To verify this claim, the vehicle was immediately taken to a secondary licensed automotive facility (Dr. Auto LLC, Invoice #XXX) on…”

“I was leaving the parking lot of a grocery store - I was probably 100 yards from where I parked to the exit to the road. My [XXX] and [XXX] were in car seats in the back. I went to merge into traffic going left out of the parking lot. As I accelerated to merge into traffic and get up to speed, the emergency brake on my car engaged with roughly half of my vehicle in the lane of oncoming traffic. As quickly as I could, I realized what had happened and turned off the emergency brake so that my car would move. By this time the car coming at us had to swerve around us and another car behind them was honking at us for being in the way and in the lane. The emergency brake was engaged because the driver side door was not 100% entirely closed. It was closed enough that when I would have realized on my own that it wasn't fully closed, I could have safely and easily done it. Instead, it put mine in my daughter's lives at risk. To my understanding, this is the way this "safety" feature is supposed to operate.”

“The PTU was fixed due to a recall but I bought this vehicle in August and started complaining before leaving the parking lot of the dealership ship, there is a winding noise as I drive that will go away occasionally but when it's around it causes vibrations in the steering wheel and in the peddles, it has also caused a hard gear shift in the transmission. The dealership mechanic tried to tell me that it's normal by design.”