2014 Jeep Grand Cherokee seats problems

“I was at a red light stopped and proceeded to drive forward because the light had turned green - within 30 seconds of driving forward, my passenger headrest deployed automatically. It made a loud noise, scaring the heck out of me. The noise was so loud I thought somebody was firing a gun. This could be a huge safety concern if somebody was sitting in my passenger seat and the headrest slammed forward toward their head. The noise scared me so much I swerved off the road almost hitting a guard rail. Thankfully, I wasn’t going too fast.”

“Saturday night, [XXX], my family went out to dinner and took my elderly father ([XXX]), who sits in the front seat when we go out together. Upon returning to his home, he got out, and we drove back to our home, approximately 2 minutes away. My husband parked the car, turned off the engine and while we were exiting the vehicle, the now empty passenger seat headrest popped open with a loud bang. Had my father still been sitting there, he would have been injured. I contacted customer care this morning with my concerns and was told that although they are aware of the problem, there was nothing they could do about the repair as the extended warranty period had ended. I had no notification of such an issue or related warranty as I purchased the vehicle in July of 2022. The warranty period was still active at the time of purchase.”

“The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH, the front passenger’s side active head restraint inadvertently deployed without an impact. The front seat passenger was not injured. The vehicle was taken to the dealer, where it was determined that the active head restraint needed to be replaced. The contact was informed that the failure was associated with an extended warranty program that had expired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 175,000.”

“engine transmission motor mount backup camera fuel pump headlights dash cluster radio mirrors inside mirrors tailgate latch seat belt climate control engine light transmission shifter”

“My passenger seat headrest popped open without any incident or warning and the clip is broken. Air bag deployed from head rest. There was a warranty in place that expired in 2024 but mine just happened while I was driving. It scared me and caused me to swerve. It’s a known issue. Why no recall for safety? Dealership wants to charge 1100 to fix a defect.”

“While driving down the road my active headrest randomly deployed and hit me hard in the back of the head. When I went to look at it to reset (because there had been no accident or collision) I saw that the plastic locking pins had broken. I researched the issue and saw that there was already a MOPAR recall for the same issue on the same year and model vehicle I have, but my VIN is not listed as an affected VIN so Jeep will not honor the recall for my product.”