2025 Lexus NX 250Recalls, problems, MPG & safety

“The driver's power seat moves forward on its own, unexpectedly, while the vehicle is being driven. This pushes the driver closer to the steering wheel, airbag, and pedals without warning and can interfere with safe control of the vehicle. No warning light or message appears on the dashboard when this happens, so the driver gets no alert. After the first incident, a dealer scan found diagnostic code B265096 (Driver Seat Track Failure) stored in the system. The vehicle was purchased as a Lexus Certified Pre-Owned vehicle on 11/08/2025. Code B265096 was recorded on the delivery date itself dtc report shows the code was present prior to signing for the vehicle. The dealer confirmed the problem and the code and made multiple repair attempts on the driver's seat, including: 1. Seat track assembly replaced. 2. Driver seat ECU replaced after technicians confirmed an electrical short. 3. Defect persisted; a manufacturer technical assistance case was opened. The vehicle was out of service for over two months in 2026. Despite these repairs, the problem has recurred: since the vehicle was returned in August 2026, the seat has continued to move on its own. Lexus denied a…”

“I purchased a brand new 2025 Lexus with only 3 miles recently I had a nail in my tire and took my vehicle to a local tire shop who could not removed the tire to put a patch because I did not have tire lock key; we searched the vehicle from top to bottom one was never given to me at the time of purchase. I contacted Lexus of Palm Beach several times and left a message for my service advisor BK and texted BK no response and several messages for the service manager who to this date has never called me back, finally BK told me that “Lexus had a new system and he didn’t received the messages” I reside in [XXX] and BK promised to coordinate with the dealership I provided him for me to obtain a tire lock key, this was June and I never heard back from BK. Last night I had issues with a different tire late at night and because I could not remove the tire I had to have my vehicle towed. However upon requesting Lexus tow company I had to wait 198 hours in for help by myself in a closed business parking lot for AAA called by the Lexus Roadside Assistance. Lexus has placed me in a life endangering situation. I am now stranded at my house with an inoperable vehicle and…”

“The interior door latch is electronic with a manual lever in case it loses power. The problem is the electronic latch will occasionally malfunctions, and the door is partially open. When this happens, you cannot get the door to open all the way with the electric door latch or the manual door latch. The only way to get it open is to pull very hard on the door to close it again or get someone to push on the outside of the door. I alerted the dealer about this, and they said I have to push harder when I open the door. This has happened to me many times. The safety issue here is plain. If a person is not strong enough to pull the door closed it will not open.”