2024 Lexus NX 350HRecalls, problems, MPG & safety

“The dashboard screen went completely black. All gauges and meters are digital, so there was no information supplied (no gas gauge, no speedometer, etc). The heads up display that normally displays speed also was no longer functioning. When I brought the car to the dealer, the intake person said “another one!” This implies to me that this is a recurring issue.”

“The driver's side door on my 2024 Lexus NX 350h has completely seized and will not open from either the inside or the outside. The vehicle is equipped with the electronic e-Latch system. Even the emergency mechanical override fails to release the latch. This is a severe, life-threatening safety hazard. In the event of an accident, fire or emergency, I would be trapped inside the vehicle with no way to exit from the driver's seat. An authorized dealership (Lexus of Tustin) has kept the vehicle for over two weeks without resolving the issue. They failed to diagnose the electronic latch failure properly and instead presented a retail estimate of $781.88 just to "attempt" a repair, while officially advising in writing to take this 2024 vehicle to a third-party bodyshop because their technicians cannot properly access the component. The manufacturer and the dealership are refusing to treat a critical structural latch failure as a safety defect, leaving a 2024 vehicle grounded and completely unsafe to operate. This is a known, recurring problem across the e-Latch platform that heavily impacts vehicle safety.”

“The contact owns a 2024 Lexus NX 450H. The contact stated that while driving 5 MPH, the vehicle unintendedly accelerated. The contact stated that the vehicle was uncontrollable. The brake pedal was depressed; however, the vehicle failed to stop as intended, and the vehicle crashed through the garage at the residence. The vehicle then crashed through the garage door, drove across the backyard, and into the neighbor's residence before stopping. The contact stated that the failure had occurred while the contact was attempting to park the vehicle. The vehicle was towed to a local tow yard. A Police report was filed. The contact sustained minor bruises. Medical attention was sought. The failure mileage was approximately 46,000.”