2001 Mercury Villager problems

“THIS IS MY SECOND VILLAGER, THE FIRST WAS A 1993 AND NOW OWN A 2001. THE BASE STRUCTURE WHERE THE RACK AND PINION GETS BOLTED-IN CRACKS, WHILE THE ALIGNMENT AND WHOLE RACK & PINION HAS SHIFTED. THE CRACK OCCURRED WHEN I WAS TURNING ONTO A RAMP TO MERGE ONTO THE FREEWAY.”

“IN DECEMBER OF 2007 I WAS DRIVING WITH MY THREE KIDS AND I WAS PREGNANT WITH TWINS. IT HAD BEEN RAINING FOR A FEW DAYS I SLOWED TO MAKE A RIGHT HAND TURN MY CAR SLIDE AND I WENT INTO A POLL HEAD ON MY AIRBAGS DIDN'T OPEN MY CAR WAS LATER TOTALED BY THE INSURANCE COMPANY. *TR”

“SEAT BELTS PLASTIC COVERS HAVE BROKEN AND FALLEN OFF, WHICH HAS MADE THE LOCKING MECHANISM USELESS. THE SEAT BELTS ARE NOW INOPERABLE, WHICH HAS LEFT US WITH FIVE AVAILABLE SEATS IN A SEVEN-PASSENGER VEHICLE. THE LOCAL DEALER WAS CONTACTED REGARDING A RECALL NOTICE FOR THE 2001 VILLAGE SEATS BELTS, BUT I WAS TOLD THAT MY VAN DID NOT FALL UNDER THE RECALL. THE DEALERS SERVICE DEPARTMENT REFERRED ME TO FORD LINCOLN MERCURY COOPERATE OFFICES. THEY WERE CONTACTED, AND ONCE AGAIN, I WAS NOT OFFERED ASSISTANCE. *TR”

“A LOCAL SEARS AUTO CENTER SOLD ME A SET OF BF GOODRICH TIRES IN OCTOBER, 2004 THAT HAVE SHOWN EXTREME PRE-MATURE WEAR. THE SEARS OUTLET HAS REFUSED TO TAKE ANY ACTION TO CORRECT THIS. UPON CONSULTATION WITH THE OEM, B.F. GOODRICH, I SHOULD HAVE NEVER BEEN SOLD THE TIRE TO BEGIN WITH. IT IS NOT THE RECOMMENDED TIRE FOR MY VEHICLE PER GOODRICH AND THIS IS BACKED UP WHEN DOING A WEB PAGE TIRE SELECTION SEARCH ON THE BF GOODRICH WEB PAGE. THESE TIRES HAVE WORN 50 % AT 15000 MILES OF USE ON TIRES RATED FOR 60,000 MILES TREAD LIFE. THEY ARE AN "H" RATED PERFORMANCE TIRE THAT SEARS SOLD FOR MY WIFE'S MERCURY VILLAGER MINI VAN...NOT EXACTLY A HIGH PERFORMANCE VEHICLE. DOES THE NHTSA HAVE ANY RECORDS ON FILE FOR APPLICATION OF A BF GOODRICH TA TIRE TO A MERCURY VILLAGER MINI VAN WHERE A SAFETY OCCURENCE HAS HAPPENED ? HOW CAN A RETAIL OUTLET BE ALLOWED TO SELL TIRES THAT ARE NOT RECOMMENDED BY THE OEM FOR THE VEHICLE THEY ARE BEING PLACED ON. ARE THERE GOVERNMENT REGULATIONS MEANT TO PROTECT THE CONSUMER AGAINST THESE UNFAIR TRADE PRACTICES ? WHAT CAN I DO TO FILE A FORMAL COMPLAINT WITH THE NHTSA TO PREVENT THIS KIND OF MISBEHAVIOR FROM OCCURING TO OTHER CONSUMERS IN THE FUTURE”

“DT*: THE CONTACT STATED WHILE CHANGING A TIRE, THE JACK BENT CAUSING THE VEHICLE TO COLLAPSE. THE CONTACT WAS NOT INJURED. THIS WAS THE FIRST TIME THE CONTACT HAD USED THE JACK. THE DEALERSHIP WAS NOTIFIED.”

“CONSUMER HEARD A NOISE WHEN BRAKING, AND THE BRAKE LIGHT WAS ON. TOOK VEHICLE TO DEALER, AND THE BRAKE PADS WERE REPLACED AT 13,780. CONSUMER STATED THAT AT 28,000 THE PROBLEM RECURRED. *AK”