Problems · NHTSA complaints

2002 Mercury Villager problems

Owners filed 35 complaints about the 2002 Mercury Villager with NHTSA between Sep 2002 and Aug 2015. The most-cited component is suspension (6).

Complaints
35
Filed with NHTSA
Crashes
2
Reported by owners
Fires
0
Reported by owners
Injuries
2
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Suspension6
  2. Power train5
  3. Tires5
  4. Electrical system3
  5. Service brakes, hydraulic3
  6. Engine and engine cooling3
  7. Structure3
  8. Air bags3
  9. Steering3
  10. Visibility2
  11. Engine1
  12. Equipment1
  13. Latches/locks/linkages1
  14. Other / unknown2

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 9, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20024
20034
20045
20057
20067
20074
20081
20091
20100
20110
20120
20130
20141
20151

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Suspension

6 reports
“WELL HERE GOES I BOUGHT 2002 M MOUNTAINEER IN 04 ,W/ 15000 MILES,SO FAR I HAVE REPLACED REAR AXEL 2 SETS WHEEL BARONS ALTERNATOR,BATTERY ,HEATER TWICE,BOTH COIL SPRINGS ARE BROKE ,IDOL CONTROL SWITCH SOLENOID ,GASKETS 4 TIRES REAR BRAKES. ANOTHER PART CAUSE MY INTERIOR LIGHTS WOULD NOT STOP..I REALLY THINK I GOT A LEMON HERE ,I HAVE HAD IT FOR 5 YRS AND CAN NEVER AFFORD TO DRIVE IT TO MANY REPAIRS AND IM A VERY SAFE WOMEN DRIVER. IM ALSO UPSIDE DOWN IN PAYMENTS . PLEASE HELP ME . *TR”
Owner complaint to NHTSAFiled Apr 17, 2009Suspension, Service brakes, hydraulic, Power train, Electrical system, TiresODI 10265892

Power train

5 reports
“THE VECHICLE HESITATES AND BUCKS WHEN ACCELERATING FROM A DEAD STOP SUCH AS A STOP SIGN/TRAFFIC LIGHT OR INCREASING SPEED TO PASS OR GO UP HILL. WE HAVE REPEATEDLY COMPLAINED TO THE DEALERSHIP FROM THE TIME OF PURCHASE. PRIOR TO JUNE THEY TOLD US NOTHING WAS WRONG BUT THIS PAST MONTH THEY DID A DOWNLOAD. IT WORKED PROPERLY FOR 1-2 DAYS. WE'VE HEARD THE SAME COMPLAINT FROM OTHERS. OUR FEAR IS THAT ONE DAY WE WILL GET IN AN ACCIDENT IF IT DIES ALL TOGETHER IN THE MIDDLE OF ENTERING A STREET OR PASSING SOMEONE ON THE HIGHWAY. THE LIFTGATE DID SHATTER IN MY SON'S FACE IN MARCH '04. THE DEALERSHIP AT THE TIME DENIED IT WAS A RECALL AND WE HAD TO FIGHT WITH THEM FOR A LONG TIME AS WELL.”
Owner complaint to NHTSAFiled Jul 14, 2005Power trainODI 10128715

Tires

5 reports
“LAST NIGHT WHILE DRIVING ON THE FREEWAY, THE TREADS ON OUR TIRE CAME COMPLETELY OFF. THIS CAUSED OUR VEHICLE TO SWERVE BADLY INTO THE LANE NEXT TO US. FORTUNATELY THERE WERE NO CARS IN THAT LANE AT THE TIME. THIS COULD OF BEEN A SERIOUS ACCIDENT IF A VEHICLE WAS IN THAT LANE AT THE TIME. SO WE PULLED OVER AND CALLED FOR ASSISTANCE. *JB”
Owner complaint to NHTSAFiled Sep 7, 2005TiresODI 10135759

Electrical system

3 reports
“I TOOK MY CAR TO ALLAN VIGIL FORD IN FAYETTVILLE GA FOR SERVICE AND I NOT HAPPY WITH THE REPAIRS . FIRST , THE ALARM IS GOING OFF ALONG WITH THE HORN AT RANDOM .SECOND ,THE DASHBOARD LIGHTS DO NOT WORK . I HAVE TO USE A FLASHLIGHT AT NIGHR TO SEE WHAT SPEED I AM GOING .THIRD , I AM DRIVING WITH NO HORN . AND FINALLY ,THE IGNITION KEY DOES NOT LOCK OR UNLOCK THE DRIVER DOOR. .”
Owner complaint to NHTSAFiled Aug 19, 2015Electrical systemODI 10749753

Service brakes, hydraulic

3 reports
“DURING A VACATION TRIP ON NOVEMBER 21, 2006, THE "PROPORTIONAL VALVE" ON OUR 2002 MERCURY VILLAGER BEGAN TO APPLY THE BRAKES WHILE WE WERE ON THE INTERSTATE. THERE WAS NO WARNING LIGHT, JUST A GRADUAL INCREASE IN THE POWER NECESSARY TO KEEP GOING. BY THE TIME WE REALIZED IT, THE ENTIRE BRAKE SYSTEM HAD OVERHEATED, RESULTING IN OVER $1,000 IN DEALER REPAIRS. OUR CONTENTION IS THAT THIS IS A MANUFACTURING DEFECT AND THE VEHICLE SHOULD AT LEAST HAVE BEEN CONSIDERED FOR SOME FORM OF REIMBURSEMENT. WE ALSO WANTED TO MAKE THE NHTSA AWARE OF THIS IN CASE OTHER CONSUMERS ENCOUNTER SIMILAR PROBLEMS. AS IT WAS, THE ENTIRE COST OF THE REPAIR WAS FOR OUR ACCOUNT. *NM”
Owner complaint to NHTSAFiled Dec 11, 2006Service brakes, hydraulicODI 10175815

Engine and engine cooling

3 reports
“ENGINE FAILURE DUE TO SUDDEN LOSS OF OIL. *TR”
Owner complaint to NHTSAFiled Nov 28, 2008Engine and engine coolingODI 10250057
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 9, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.