Problems · by component

2004 Nissan Murano structure problems

29 owner complaints to NHTSA about the 2004 Nissan Murano cite structure, 4% of all 678 complaints for this model year.

Complaints
29
4% of all complaints
Crashes
2
Reported by owners
Fires
0
Reported by owners
Injuries
3
Reported by owners
01 —Owner reports

What owners say about the structure

Verbatim from NHTSA complaints, newest first
“The rear k frame rusted out ,all of a sudden the vehicle started swaying out of control on gravel or wet roads, no rust on the vehicle except the rear k frame, I parked the vehicle because it's unsafe to drive , I understand that this is a problem that effects more than just mine and I hope it's recalled or something is done about it, thank you for looking into it”
Owner complaint to NHTSAFiled Dec 3, 2022Suspension, StructureODI 11495875
“THE REAR CHASSIS SEVERELY RUSTED THROUGH CAUSING THE REAR LOWER CONTROL ARM TO BREAK OFF CAUSING THE WHEEL TO SEVERELY SIT AT AN OFF-ANGLE. RENDERING THE CAR INOPERABLE AND CANNOT BE DRIVEN FOR FEAR OF TIRES FLYING OFF. PURCHASED AT $6000 W/84,000 MILE CAR NOW HAS ONLY 113,000 MILES.THE CAR BODY AND THE INTERIOR IS IN EXCELLENT CONDITION. SON RARELY USED THE CAR WHILE AT COLLEGE AS HE LIVED ON CAMPUS. NOW HE HAS NO CAR AS THE CAR IS DANGEROUS AND INOPERABLE. SEEN A LARGE NUMBER OF RUSTED COMPLAINTS ONLINE REGARDING NISSAN AND IT NEEDS TO BE RECALLED AND FIXED. HE HAD THE CAR ONLY 3 YRS.”
Owner complaint to NHTSAFiled Nov 30, 2020Suspension, StructureODI 11377148
“MY REAR CRADLE SUBFRAME CROSSMEMBER BOLTS ARE RUSTED AND HAVE SNAPED WHILE DRIVING DOWN THE HIGHWAY AT 60MPH I WAS LUCKY ENOUGH THAT I HEARD IT POP AND PULLED OVER, THE METAL USED ON THE REAR CRADLE WAS POORLY MADE AND IS A HIGH DANGER RISK IF I WOULD HAVE PULLED OVER IT WOULD HAVE CAUSED A REALLY BAD ACCIDENT FOR MYSELF AND OTHERS THIS ISSUE NEEDS ADDRESSED HAVE SPOKEN WITH OTHER WHO OWN THIS SAME VEHICLE AND THEY ALL ARE HAVING THE SET ISSUE WITH THE REAR CRADLE SUBFRAME CROSSMEMBER THEY ARE RUSTING OUT SOME DOESN'T HAVE KNOWLEDGE OF THIS AND ARE DRIVING THIS NEEDS TO BE ADDRESSED ASAP. THIS VEHICLE WAS IN MOTION ON A HIGHWAY”
Owner complaint to NHTSAFiled Aug 7, 2020StructureODI 11343804
“I CONTACTED NISSAN ON 12/20/17 AFTER I DROVE MY 2004 NISSAN MURANO (PURCHASED 8/18) AND I HEARD A LOUD CLUNK AS MY SON AND I WERE ON A COLLEGE TOUR. I DROVE THE CAR TO MY MECHANIC AND WHEN I SHOWED HIM THE PROBLEM, HE WONDERED HOW I WAS ABLE TO DRIVE THE CAR WHEN THE BACK WHEELS WERE "TOED" INWARD. HE PUT IT ON THE LIFT AND TOLD ME THAT THE SUB FRAME WAS DISINTEGRATED. THE CAR ONLY HAS 124,000 MILES ON IT. I CONTACTED NISSAN AND THEY HAD ME TAKE THE CAR TO A NISSAN DEALERSHIP TO HAVE THEM DIAGNOSE IT. IT WAS AS MY MECHANIC HAD SAID, THE REAR SUB FRAME WAS COMPLETELY DISINTEGRATED BY RUST, UN-DRIVABLE. THE FRONT SUB FRAME IS TOTALLY FINE, NO RUST. I HAVE DONE SOME RESEARCH ON MY OWN AND FROM ONE WEBSITE I HAVE FOUND APPROXIMATELY 10 OTHERS THAT HAVE HAD THE SAME THING HAPPEN TO THEIR CARS; SOME THE SAME YEAR AND SAME MILEAGE. I DO NOT THINK THIS IS A STRANGE COINCIDENCE. I FEEL THAT THERE IS SOMETHING WRONG BEYOND "NORMAL WEAR AND TEAR". NISSAN REFUSES TO ADMIT THAT THERE IS A BIGGER PROBLEM AND THE EXTREMELY HAZARDOUS SITUATION THAT IS HAPPENING. IF THE SUB FRAME WOULD HAVE COLLAPSED WHILE I WAS DRIVING ON THE INTERSTATE MY SON, MYSELF AND GOD ONLY KNOWS WHO…”
Owner complaint to NHTSAFiled Jan 25, 2018Suspension, StructureODI 11064938
“TL* THE CONTACT OWNS A 2004 NISSAN MURANO. WHILE DRIVING 25-30 MPH IN INCLEMENT WEATHER, THE VEHICLE BECAME UNCONTROLLABLE WITHOUT WARNING. UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE REAR SUBFRAME WAS EXTREMELY CORRODED. THE CONTACT STATED THAT THE UPPER CONTROL ARM SUBFRAME WAS DETACHED DUE TO CORROSION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,292.”
Owner complaint to NHTSAFiled Apr 26, 2017Suspension, StructureODI 10980916
“EXITING A HIGHWAY AND TAKING RAMP TO ENTER AN AVENUE, DRIVER LOST CONTROL OF THE CAR TURNING RIGHT AT INTERSECTION. FRONT LEFT TIRE HIT THE CURVE SIDE AND CAR ROLLED OVER 2 FULL ROLLS. DRIVER AND PASSENGER HAD SEAT BELLS ON. CAR BODY TOOK STRONG HITS ON BOTH SIDES, POSTS BETWEEN SIDE WINDOWSROOF, WINDSHIELD FRAME, HOOD. SEAT BELLS NEVER LOCKED DOWN DURING ROLL OVER AND NONE OF THE AIRBAGS DEPLOYED. DRIVER AND PASSENGER HAD HEAD, KNEES AND BACK INJURIES. IT WOULD BE EXPECTED THE SEAT BELLS TO LOCK DOWN AND AT LEAST THE SIDE AIRBAGS TO DEPLOYED. PICTURES AVAILABLE AT YOUR REQUEST.”
Owner complaint to NHTSAFiled Feb 8, 2016Air bags, Seat belts, StructureCrash reportedODI 10824891

Showing 6 of 29 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 11, 2026NHTSA vehicle page

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.