2017 smart Fortwo problems

“The Power Electronics Control Unit (ECM), Part No. A453-900-72-11, and the DC-to-DC converter have both failed, rendering this all-electric vehicle completely inoperable. There is no backup propulsion system. The DC-to-DC converter powers safety-critical systems including lighting, turn signals, and hazard flashers — its failure could cause loss of safety-critical functions while driving. Total repair estimate is $20,560.43. The manufacturer Mercedes-Benz USA denied warranty coverage using a Canadian warranty document for the wrong vehicle model. MBUSA has shut down the Smart warranty portal at the dealer level and their website returns no warranty data for Smart vehicles despite active warranty obligations. Smart exited the US market and MBUSA appears to have abandoned warranty support while warranties remain active.”

“THE CAR HAS A INTERMITTENT PROBLEM WITH SHIFTING INTO REVERSE. WHEN SHIFTED THE TRANSMISSION LEVER TO THE REVERSE POSITION THE SHIFT INDICATOR ON THE INFORMATION CENTER WILL SHOW BLANK AND A HIGH PITCH BEEPING SOUND WILL BE HEARD.”

“What component or system failed or malfunctioned, and is it available for inspection upon request? Driver Side front wheel / maybe steering rack / etc. makes loud grinding / rubbing sound when making turn only when the weather's hot and humid and when the car has been running for about 20 min How was your safety or the safety of others put at risk? Noise / rubbing / grinding sound comes from the driver side front wheels or Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Service center reproduced the sound and went two levels deep to try and ascertain the origin but to no avail. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? YES Has been inspected multiple times by different mechanics costing hundreds of dollars with still no diagnostic or remedy. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No lamps or warning lights prior to problem which was first heard / discovered around 2019”

“SEAT BELTS DO NOT RETRACT. THERE WERE COUPLE OF TIMES WHILE IN TRANSIT ON CITY ROAD, I HAD TO APPLY BRAKE SUDDENLY AND SEAT BELT FAIL TO ENGAGE TO HOLD THE PASSENGER BACK . ALL THE TIME , BOTH SEAT BELTS DO NOT RETRACT TO THEIR HOME POSITION WHEN NOT IN USE AND CAR IS STOPPED AND PARKED, THIS CAUSED DENTS TO THE CAR'S BODY AND FRAME AROUND THE DOOR WHEN WE CLOSE THE DOORS. I REPORTED TO THE LOCAL MERCEDES DEALER SEPTEMBER 2018. IN DECEMBER, THEY COULD ONLY REPLACE THE DRIVER SIDE SEAT BELT. THE PASSENGER SIDE'S BELT HAS BEEN CLAIMED TO BE BACKED ORDER TILL NOW. I HAVE CALLED NUMEROUS TIMES TO FOLLOW UP FOR THE REPAIR AND I AM STILL WAITING FOR OVER 6 MONTHS FOR THIS FAULTY SEAT BELT TO BE REPAIRED. I DON'T FEEL SAFE TO DRIVE MY CAR. I LEASE THIS NEW CAR SINCE OCTOBER 2017 AND THE SAFETY ISSUE HAPPENED ONLY WITHIN A YEAR.”