Problems · NHTSA complaints

2024 Toyota Prius problems

Owners filed 27 complaints about the 2024 Toyota Prius with NHTSA between Mar 2024 and Oct 2026. The most-cited component is exterior lighting (4).

Complaints
27
Filed with NHTSA
Crashes
4
Reported by owners
Fires
0
Reported by owners
Injuries
0
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Exterior lighting4
  2. Electrical system4
  3. Suspension3
  4. Wheels3
  5. Air bags3
  6. Structure2
  7. Seat belts2
  8. Service brakes2
  9. Vehicle speed control2
  10. Back over prevention1
  11. Tires1
  12. Power train1
  13. Visibility/wiper1
  14. Seats1

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 3, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
202410
20253
202614

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Exterior lighting

4 reports
“Description of Safety Defect: I am reporting an uncorrected factory design defect in the 5th-generation Toyota Prius (2024 model) that constitutes an immediate and ongoing daytime driving hazard. Under standard operation, whenever the vehicle's headlights are activated during daytime hours—conditions legally mandated by Massachusetts state law, such as during rain, heavy fog, snow, dusk, or dawn—the driver's 7-inch Multi-Information Display (MID) speedometer cluster and the central multimedia touchscreen plunge into an aggressive, low-brightness night profile. When this occurs in daylight ambient environments, heavy glare can completely wash out both digital screens, rendering the speedometer, safety alerts, warning lights, and navigation maps illegible to the driver. Manufacturer Response: The vehicle's digital 'Day Mode' software toggles and the lower-dash manual instrument panel adjustment buttons completely fail to override or un-dim this behavior when headlights are active. System reboots and ambient sensor inspections do not change the state. I have formally presented this vehicle to an authorized Toyota dealership and directly escalated the issue to…”
Owner complaint to NHTSAFiled Oct 5, 2026Exterior lightingODI 11768903

Electrical system

4 reports1 crash2 related recalls
“My safety and the safety of 6,031 passengers/riders were put at risk when Lyft's Flex Drive rented this vehicle to me as a rideshare driver for one year. They admitted yesterday upon confronting them in person that they were aware of the recall and decided to not inform me. The company deflected responsibility onto me in several ways and even laughed in the back of the building. There was nothing funny about putting my life at risk and the lives of other people. It is a breach of agreement for me to drive an unsafe vehicle. I trusted that I rented a vehicle that was safe. Lyft is a rideshare company that owns FlexDrive. Flex Drive rents cars to Rideshare drivers in [XXX]. There are nearly 4 thousand vehicles rented to Lyft drivers in [XXX] right now. The vehicle just stopped working on XXX due to a Hybrid Malfunction and is located at Toyota Camelback currently.”
Owner complaint to NHTSAFiled Sep 23, 2026Electrical system, Unknown or otherODI 11766292

Suspension

3 reports
“premature/uneven tire wear, have had 3 blown tires and replaced 7 tires in 55K. i purchased the 2024 Prius awd new. all 4 tires wear on inner edge of tire even with 5k tire rotation. had a wheel alignment done at 50k nothing was out of balance.”
Owner complaint to NHTSAFiled Aug 27, 2026Suspension, Wheels, Unknown or otherODI 11759935

Wheels

3 reports
“We took delivery of our 2024 Prius XLE (Gen 5) on 09-05-2024. It came with Toyo 19" Low Profile tires (195/50R19). On 04-17-2025 we had to replace a tire at 10,848 miles due to sidewall damage. On 05-05-2025 we had to replace a second tire at 11,749 miles due to side wall damage. Our dealer stated both side wall failures were most likely due to potholes. We did not remember hitting any major potholes. However, we live in Wisconsin were potholes of all sizes are prevalent. Both tire failures happen at night. Toyota does not provide a spare tire for the Prius. On the second tire failure, my wife had to drive a few miles to get to a safe spot to stop. On 11-25-2025 I replaced these Toyo tires with 19" Michelin tires. At that time I was told one of our wheels was damaged. I expect that happen when my wife had to drive on the flat to get to a safe location. In researching these tire problems, I found many other Gen 5 Prius owners had similar problems with the 19" Toyo tires. Interestingly, most owners reporting these tire problems lived in cold climate areas as we do. My Toyota dealer refuses to cover the wheel damage under warranty. In addition, Toyota refuses to…”
Owner complaint to NHTSAFiled Feb 24, 2026WheelsODI 11720150

Air bags

3 reports2 crashes
“I was driving my 2024 Toyota Prius and was involved in a front-end collision. The impact was strong enough to cause significant front-end damage, but the front airbag did NOT deploy. I was wearing my seatbelt at the time. This is a serious safety concern because the airbag should have deployed in this type of frontal impact. If the crash had been worse, I could have been seriously injured. I believe this may be a safety defect in the airbag system.”
Owner complaint to NHTSAFiled Mar 21, 2026Air bags, Seat belts, Unknown or otherCrash reportedODI 11725998

Structure

2 reports
“Since owning this car, there is a mildew odor coming from all 4 doors in the window slot. Clearly, water is collecting in the door insulation and growing mildew presenting a health issue. The dealer cleaned one of 4 doors and returned the car. Whenever the car is washed or in the rain, this issue happens. In checking on line, this is not an isolated incident. Prius models from 2024-2026 are experiencing the same issue. Again, this is not merely an inconvenience, it seems to becoming a health related issue”
Owner complaint to NHTSAFiled Sep 9, 2026StructureODI 11762995
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 3, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.