Problems · by component

2002 Volkswagen Passat equipment problems

25 owner complaints to NHTSA about the 2002 Volkswagen Passat cite equipment, 4% of all 650 complaints for this model year.

Complaints
25
4% of all complaints
Crashes
1
Reported by owners
Fires
0
Reported by owners
Injuries
1
Reported by owners
01 —Owner reports

What owners say about the equipment

Verbatim from NHTSA complaints, newest first
“2002 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARD TO BEING TOLD THE RECALL TO REPAIR THE FAULTY EQUIPMENT ON HER VEHICLE WAS TO OUTDATED TO REPAIR THE VEHICLE AND SHE WOULD HAVE TO PAY FOR THE REPAIRS AT HER EXPENSE. *TGW THE CONSUMER REFERENCED PLENUM DRAIN SUNROOF DRAIN. THE CONSUMER STATED WATER DAMAGED THE HEADLINER AND OTHER COMPONENTS IN THE VEHICLE. THE CONSUMER STATED THE VEHICLE COLLECTS 1-2 INCHES OF WATER, EVERY TIME IT RAINED OR WHEN SHE WASHED THE VEHICLE. *JB”
Owner complaint to NHTSAFiled Sep 30, 2014Visibility, EquipmentODI 10638946
“2002 VW PASSAT CAR JACK (OEM) FAILED UNDER NORMAL LIFTING OPERATION TO REMOVE TIRE. JACK ASSEMBLY TWISTED AND BENT DURING LIFTING PROCESS. IT THEN BECAME NECESSARY TO USE AN ALTERNATE JACK TO LIFT THE VEHICLE TO REMOVE THIS OEM JACK FROM UNDER THE VEHICLE. OWNER CONTACTED VW OF AMERICA TO ALERT MANUFACTURER OF THE SAFETY CONCERN AND TO REQUEST A REPLACEMENT JACK AND WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. *TR”
Owner complaint to NHTSAFiled Aug 13, 2010EquipmentODI 10349140
“1. OIL WAS LEAKING AND WE REPAIRED IT IN A LOCAL GARAGE. A DAY LATER WE NOTICED THE OIL SLUDGE PROBLEM - WHICH TOLD US OIL SOMETHING, STOP ENGINE. WE CALLED THE VW DEALER IN HARTFORD, CT, AND THEY SUGGESTED TO BRING THE CAR IN IMMEDIATELY OTHERWISE IT WILL IMPACT THE ENGINE. WE IMMEDIATELY TOOK AND DROPED IT AT THE VW DEALER AND THEY CALLED US NEXT DAY TELLING THE OIL IS NOT GETTING INTO THE ENGINE. EVERYTHING IS BLOCKED. THEY SUGGESTED TO REPAIR IT OTHERWISE THE ENGINE WILL BE DEAD. WE ASKED THEM TO REPAIR AND PAID CLOSE TO $1800. THEY HAVE REPLACED BUNCH OF PIPES, AND PARTS BUT LABOR COST WAS LOT MORE THAN PARTS. BUT I LEARNED ON THE INTERNET, THAT THIS IS AN EXISTING PROBLEM AND VW IS AWARE OF IT. I READ THRU FEW FORUMS ON THE NET, AND THEY ALL SUGGESTED, IF I DO NOT HAVE ALL THE OIL CHANGE RECEIPTS, THEY WILL NOT COVER THE REPAIR CHARGES. BUT I AM SURPRISED, THAT VW DEALER NEVER MENTIONED ABOUT THE EXISTING PROBLEM, I HAD TO LEARN THRU INTERNET. 2. CHECK ENGINE SIGN COMES ALL THE TIME ON MY DASHBOARD, FIRST TIME I TOOK IT, THEY REPAIRED (SAME DEALER) FIXING AND REPLACING SMALL PARTS AND AGAIN MOST OF IT IS LABOR CHARGES AND LESS PARTS. WE PAID ABOUT $2000.…”
Owner complaint to NHTSAFiled Mar 24, 2010Engine and engine cooling, Fuel system, other, EquipmentODI 10321706
“WE HAVE A 2002 1.8L PASSAT THAT WAS AFFECTED BY THE DEFECTIVE COILS IN THE 2003/2004 RECALL. NOW LESS THAN 5 YEARS LATER, 2 COILS FAILED AT ONCE WITH COMPLETE LOSS OF POWER AND ALL 4 NEED TO BE REPLACED. LUCKILY WE WERE DRIVING WERE WE COULD SAFELY GET OUT OF TRAFFIC BUT IF IT HAD HAPPENED ON THE HIGHWAY, WE COULD HAVE BEEN KILLED. I WONDER IF THE REPLACEMENT COILS WERE ALSO DEFECTIVE. *TR”
Owner complaint to NHTSAFiled Mar 20, 2009Suspension, EquipmentODI 10262591
“ON OR ABOUT 2002 I HAVE BEEN COMPLAINING TO VOLKSWAGEN ABOUT MY 2002 VOLKSWAGEN PASSAT. WHENEVER IT RAIN THE BACK FLOOR ON THE PASSENGER SIDE OF MY CAR HAVE WATER IN IT. WHILE MY CAR WAS UNDER WARRANTY I CARRIED MY CAR INTO THE VOLKSWAGEN DEALERSHIP TO HAVE THEM FIX THE PROBLEM AND THEY NEVER FIXED MY CAR. WHEN MY WARRANTY RAN OUT I STILL COMPLAINED TO THE DEALERSHIP AND TO CUSTOMER SERVICE AT VOLKSWAGEN AND NOTHING WAS DONE. I ALSO TOLD VOLKSWAGEN CUSTOMER SERVICE THAT I BELIEVED THAT VOLKSWAGEN HAD SOLD ME A LEMON BUT VOLKSWAGEN CUSTOMER SERVICE WOULD NOT DO ANYTHING ABOUT THE PROBLEM. YEAR 2007 VOLKSWAGEN USA SENT ME A RECALL NOTICE ABOUT THE PROBLEM WITH THE SUN ROOF ON MY 2002 VOLKSWAGEN PASSAT, THEY (VOLKSWAGEN) STATED THAT A RECALL ON THE SUN ROOF HAD BEEN RECALLED, AND TO TAKE IT TO A VOLKSWAGEN DEALER FOR REPAIRS. I TOOK MY CAR TO THE DEALER FOR THE RECALL AND I AM STILL HAVING PROBLEM WITH MY CAR. AS OF NOW I HAVE RUST DAMAGE ON THE FLOOR OF MY CAR AND I BELIEVE THAT VOLKSWAGEN USA SHOULD DO SOMETHING ABOUT THIS PROBLEM THAT I HAVE HAD SINCE 2002, AND I AM STILL HAVING SINCE VOLKSWAGEN USA DID THE RECALL. I HAVE REPEATEDLY CALLED VOLKSWAGEN CUSTOMER…”
Owner complaint to NHTSAFiled Oct 8, 2008Structure, EquipmentODI 10244890
“ALL HEADLIGHT BULBS ON VEHICLE DO NOT LAST LONG AND OR DO NOT WORK CORRECTLY DIRECTLY FOLLOWING INSTALLATION OF NEW BULBS. HEADLIGHT BULBS REQUIRE REPLACEMENT WEEKS AND SOMETIMES DAYS FOLLOWING NEW INSTALLATION. THERE IS A DEFECT IN WIRING. CERTAIN TIMES A HEADLIGHT BULB WILL WORK WHILE THE CAR IS COLD, BUT GO OFF WHEN THE CAR BECOMES WARM OR HOT. DANGEROUS SITUATION FOR DRIVER OF CAR WHILE DRIVING AT NIGHT. ROADS ARE DIFFICULT TO SEE, ROAD SIGNS ARE VERY DIFFICULT TO READ. OTHER DRIVERS DO NOT SEE VEHICLE WELL IN THE DARK. THIS DEFECT IS WITH ALL HEADLIGHTS - DAYTIME RUNNING AND NIGHT DRIVING HEADLIGHTS. THIS IS AN ONGOING INCIDENT CONCERNING EACH OF THE HEADLIGHTS AND THEREFORE DATES DO NOT APPLY TO THIS DEFECT IN WIRING. *TR”
Owner complaint to NHTSAFiled Jun 4, 2008Exterior lighting, EquipmentODI 10229881

Showing 6 of 25 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026NHTSA vehicle page

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.