Problems · by component
2002 Volkswagen Passat structure problems
31 owner complaints to NHTSA about the 2002 Volkswagen Passat cite structure, 5% of all 650 complaints for this model year.
Complaints
31
5% of all complaints
Crashes
1
Reported by owners
Fires
0
Reported by owners
Injuries
1
Reported by owners
What owners say about the structure
Verbatim from NHTSA complaints, newest first
“WHEN IT RAINS THE CAR GETS FLOODED CAUSING THE WHOLE WIRING SYSTEM THROUGH THE CAR TO GET DAMAGE. THE CAR WILL SUDDENLY LOSE POWER AND DIE AS YOUR DRIVING. SEEMS TO HAPPEN. WHEN ON HIGHWAY MOST. THE CAR WILL NOT START OR CRANK. I'VE HAD TO VACUUM THE FLOOR BOARDS AND TRUNK, SEARCH FOR DAMAGED WIRES, CHANGE RELAYS AS WELL AS CAMSHAFT POSITION SENSOR, AND FUEL PUMP.AS WELL AS SENSORS. TRYING TO GET IT RUNNING AGAIN. ALSO THE TRANSMISSION JERKS VERY HARD WHEN TRYING TO GO INTO REVERSE AND MOST OF THE TIME IN SLIPS OUT OF GEAR WITHIN1OR 2 SECONDS.”
“WHILE DRIVING AT 75MPH OR IN CITY TRAFFIC I GET AN ALARM WARNING THAT MY DRIVER'S DOOR IS OPEN. TO SHUT THE LOUD WARNING OFF, I MUST OPEN AND CLOSE THE DOOR WHILE GOING 75MPH OR IN TRAFFIC. EITHER I OPEN THE DOOR WHILE DRIVING OR PULL OVER ON THE SIDE OF THE HIGHWAY WITH TRAFFIC, I FIND THIS VERY DANGEROUS!!! THIS HAPPENS DAILY THIS IS MY SECOND VW PASSAT THAT THE DOOR LATCH HAS FAILED AND WAS TOLD THIS A COMMON PROBLEM WITH VOLKSWAGENS THIS SHOULD BE A RECALL BECAUSE OF THE DANGERS OF HAVING TO OPEN THE DOOR TO RESET THE LATCH ELECTRICAL SWITCHES THAT ARE DEFECTIVE!!!”
“I WAS DRIVING UP SOMEWHAT OF A HILL AND HAD TO SLOW DOWN DUE TO A BIT OF TRAFFIC FLOW. I HAD REALIZED I WAS A LITTLE CLOSER THAN I THOUGHT SO I BRAKED A LITTLE HARDER THAN USUAL. MY BRAKES WERE GRABBING ON TIGHTLY TO THE GROUND LIKE THEY SHOULD BUT THEN SEEMED TO HAVE GIVEN OUT AT THE LAST COUPLE SECONDS. MY CAR HIT THE CAR IN FRONT OF ME, RESULTING IN BOTH MY FRONT AIRBAGS GOING OFF. THE AIRBAG ON THE PASSENGER SIDE AND SWUNG OUT AND HIT MY RIGHT HAND, RESULTING IN SOME MINOR BURNS AND SCRAPES. I THEN STARTED GOING BACKWARDS AFTER THE CAR IN FRONT OF ME WAS HIT. I HIT MY BRAKES TO STOP MY CAR FROM ROLLING AND THERE WAS NOTHING. MY CAR WOULD NOT LET ME BRAKE. SO I WENT TO PUT THE CAR IN PARK, AND THEN THE CAR WOULD NOT PARK. FINALLY THE CAR STOPPED ROLLING BACKWARDS AND WE WENT TO GO MOVE THE CAR OUT OF THE STREET ABOUT 5 MINUTES LATER. THE CAR WOULDN'T MOVE AT THIS POINT, SO I HAD TO TAKE THE CAR OUT OF PARK AND PUT IT IN NEUTRAL. THE BRAKES ARE WORKING FINE NOW FOR THE MOST PART AND THERE HAD BEEN NO PREVIOUS BRAKE PROBLEMS. THERE WAS NEVER A LIGHT INDICATOR THAT SAID THAT MY BRAKES NEEDED TO BE CHECKED NOR HAD THEY FELT DIFFERENT. *TR”
“MY COMPLAINT IS MORE GENERAL IN NATURE. I PURCHASED A 2002 VOLKSWAGEN PASSAT IN 2001. THIS WAS THE FIRST CAR I PURCHASED BRAND NEW. AS I THINK BACK OVER THE TIME THAT I'VE HAD THIS VEHICLE AND READING THE COMPLAINTS THAT HAVE BEEN LOGGED IN ON THIS SITE, I CAN'T HELP BUT THINK THAT VOLKSWAGEN SHOULD OFFER SOME TYPE OF SUBSTANTIAL "HARDSHIP" REIMBURSEMENT BESIDES REPAIRS AND SUCH. IN THE TIME THAT I'VE HAD THIS VEHICLE, I'VE HAD THE FOLLOWING INCIDENTS OCCUR: 1. HAVE A CONTROL UNIT REPLACED (HORN NOT WORKING, UNABLE TO ROLL DOWN WINDOWS, ETC..) 2. REPLACE IGNITION COIL (STOP MOTOR STATUS LIGHT COMING ON AS I'M DRIVING IN THE MIDST OF TRAFFIC) 3. HAD UNDERSHIELD FALL FORWARD AS I WAS DRIVING ON THE STATE HIGHWAY, PRETTY MUCH SCOOPING UP POTENTIAL DEBRIS FROM THE ROADWAY SURFACE. 4. DAMAGE TO ENGINE FROM OIL SLUDGE AND OIL PUMP REPLACEMENT NO LESS THAN THREE TIMES. (STOP MOTOR LIGHT AGAIN) 5. INTERIOR OF CAR FLOODED AND FROZEN OVER FROM SUNROOF FLAW AND ELECTRONICS ARE AFFECTED... JUST ON MERITS OF BEING ABLE TO PROVIDE PROOF OF OWNERSHIP OF THE VEHICLE AND SHOWING THAT THESE SERVICES WERE INDEED RENDERED AT A VOLKSWAGEN AUTHORIZED REPAIR FACILITY, I BELIEVE THAT…”
“I WAS FILLING UP MY WINDSHIELD WASHER FLUID AND WAS TRYING TO PUT THE CAP BACK ON MY 2002 PASSAT WHEN THE HOOD STRUT FAILED AND THE HOOD CRASHED DOWN ON MY FOREARM, PINNING MY ARM BETWEEN THE HOOD AND CAR FRAME. I SCREAMED OUT BOTH IN PAIN AND NOT BEING ABLE TO PULL MY ARM FREE AND HAD SOMEONE RUSH OVER TO ME WITHIN SECONDS. HOWEVER, THE HOOD LATCH HAD ENGAGED BUT WOULD NOT RELEASE SINCE THE HOOD WAS NOT CLOSED ALL THE WAY, MY ARM BLOCKING THIS FROM HAPPENING. THE FIRST GENTLEMAN TRIED TO ALLEVE THE PRESSURE ON MY ARM, WHICH HAD ALREADY STARTED GOING NUMB, WHILE HE CALLED OUT FOR SOMEONE ELSE TO COME AND HELP AND BRING A HEAVY METAL BAR TO PRY ME OUT. THE SECOND GENTLEMAN CAME WITH A LARGE WRENCH AND WAS ABLE TO BEND THE FRAME ENOUGH FOR ME TO PULL MY ARM OUT. MAJOR INDENT OF MY FOREARM HAD ME MAKE AN EMERGENCY ROOM VISIT. XRAYS SHOWED NOTHING WAS BROKEN THOUGH 1 WEEK LATER I AM STILL SWOLLEN AND SORE. ABOUT $1900 BODY DAMAGE TO CAR, AS WELL AS AT LEAST $250 MEDICAL. MY MECHANIC NEVER HAD AN ISSUE WITH THE HOOD STRUT, SO THIS INCIDENT CAME AS A TOTAL SURPRISE TO HIM. HE HAS ORDERED A REPLACEMENT STRUT TO BE INSTALLED TOMMOROW. *CN”
“DURING HEAVY RAINS, WATER ENTERED THE VEHICLE THROUGH THE SUNROOF, WHICH WAS PROPERLY CLOSED AND LATCHED. OWNER DID NOT KNOW THAT WATER INFILTRATION HAD OCCURRED. UPON DRIVING THE CAR AFTER THE STORM, MULTIPLE WARNINGS APPEARED. CAR SHUTTERED AND WOULD NOT SHIFT GEARS. EVENTUALLY CAR SHIFTED INTO DRIVE. TOOK CAR TO SERVICE STATION, WHICH DIAGNOSED THAT WATER HAD ENTERED VEHICLE AND POOLED IN PASSENGER FLOORBOARD. TRANSMISSION MODULE LOCATED BENEATH PASSENGER FLOORBOARD FLOODED AND FAILED. TRANSMISSION MODULE AND RELATED COMPONENTS HAD TO BE REPLACED. WE CONTACTED MANUFACTURER OF VEHICLE AND WERE TOLD THIS WAS NOT A KNOWN PROBLEM, BUT INFORMATION OBTAINED BY OUR INSURANCE COMPANY INDICATES OTHERWISE. *TR”
Showing 6 of 31 reports. Read every report on NHTSA.gov.
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026NHTSA vehicle page
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.