NHTSA lists 5 safety recalls and 175 owner complaints for the 2020 Chrysler Pacifica. Most complaints involve electrical system (67) and engine (54). The EPA rates it 20–22 mpg combined, and NHTSA gives it 5 stars overall.
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Complaints for each Pacifica model year we’ve synced.
| Model year | NHTSA complaints |
|---|---|
| 2004 | 896 |
| 2005 | 1,244 |
| 2006 | 726 |
| 2007 | 380 |
| 2008 | 102 |
| 2017 | 1,546 |
| 2018 | 895 |
| 2019 | 363 |
| 2020 | 175 |
| 2021 | 381 |
| 2022 | 221 |
| 2023 | 156 |
| 2024 | 49 |
| 2025 | 31 |
| 2026 | 11 |
| 2027 | 1 |
“Over the past couple of years the auto start-stop system has progressively gotten worse with erratic issues. I've been to the dealership, and have replaced the main and aux batteries multiple times to reset the system and fix the problem. New batteries do not fix the problem. The vehicle's electrical system has turned off the engine and stalled multiple times in the middle of intersections. The vehicle has shut down twice while attempting left turns across lanes of oncoming traffic and three times pulling from a side street onto a major road. This has started to happen everyday and is posing a safety issue for my two young children, family, and other motorists. This electrical issue is a well known problem of this model and multiple calls to the manufacturer and the dealership leaves me in the middle where neither want to provide a path for assistance as the dealership explains my issue as a manufacturer problem. In the past 3 weeks the electrical issue has impacted the vehicles ability to consistently start, sometimes the engine won't turn over and I have to jump the vehicle on an increasing basis. The start-stop system has created further electrical problems…”
“File an Immediate NHTSA Safety Complaint (Do This Tonight) The vehicle intermittently stalls completely while decelerating or braking at low speeds when the engine is warm. The dashboard flashes an ACC/FCW warning as the engine dies. This requires a full shift into Park to restart in active traffic, creating an imminent crash hazard. The vehicle has only 26,000 miles. Chrysler Case #98023933 is refusing to authorize diagnostic flight data logging or precautionary repairs because the dealer cannot immediately replicate it." •”
“On October 7, 2024, my vehicle was serviced at Coastal Chrysler Dodge Jeep Ram for a front-end rubbing/scrubbing noise that increased with speed. The dealer diagnosed both front hub assemblies as failed and replaced both front hub assemblies. I was charged a total of $2184.41 for the repairs, including parts and labor. In less than two years, I again experienced significant front-end noise and safety concerns. On May 19, 2026, because I urgently needed the vehicle and was unable to obtain a timely appointment with the dealership, I took the vehicle to a well-regarded independent repair facility, Koala Automotive Repair LLC. Their findings were extremely concerning. The mechanic documented that: The front wheel bearing was completely worn out. The axle had ripped due to contact with the strut assembly. Bolts on the hub bearing assembly were “very loose” and reportedly “finger loose” The vehicle owner stated that the hubs had recently been replaced by the dealership The independent mechanic further advised that the components replaced in October 2024 should still have been under dealer warranty, and that the second repair involved the same components and directly…”
Towing, payload and dimensions aren’t in the EPA or NHTSA data, so we don’t list them.
| Version | City | Hwy | Comb. | Fuel / yr | CO₂ g/mi |
|---|---|---|---|---|---|
| Pacifica Auto 9-spd, 6 cyl, 3.6 L · Front-Wheel Drive | 19 | 28 | 22 | $2,850 | 401 |
| Pacifica AWD Auto 9-spd, 6 cyl, 3.6 L · All-Wheel Drive | 17 | 25 | 20 | $3,100 | 445 |
| Item | Miles | Time | Note |
|---|---|---|---|
| Engine oil & filter | 5,000–10,000 mi | 6–12 months | Follow the oil-life monitor if fitted |
| Tire rotation | 5,000–7,500 mi | Every oil change | Check pressure monthly |
| Engine air filter | 15,000–30,000 mi | 1–2 years | Sooner in dusty areas |
| Cabin air filter | 15,000–25,000 mi | 1–2 years | |
| Brake fluid | — | 2–3 years | Absorbs moisture over time |
| Coolant | 60,000–100,000 mi | 5–10 years | Long-life coolants last longer |
| Spark plugs | 60,000–100,000 mi | — | Iridium/platinum plugs at the long end |
| 12V battery | — | 3–5 years | Heat shortens battery life |
5 safety recalls as of Nov 8, 2026, according to NHTSA. Recall repairs are free at a dealer. Check your VIN to see whether your car is included and whether the repair was done.
Owners filed 175 complaints with NHTSA. The most-cited components are electrical system (67), engine (54), power train (39). Complaints are unverified owner reports and aren't adjusted for how many cars were sold.
The EPA rates the 2020 Chrysler Pacifica at 20–22 mpg combined, depending on engine and drivetrain (2 versions rated).
NHTSA's New Car Assessment Program gives the 2020 Chrysler Pacifica 5 out of 5 stars overall.