Electrical system: interior
Remedy pending
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Research · Minivan - 2WD
2020 Chrysler Pacifica HybridRecalls, problems, MPG & safety
NHTSA lists 1 safety recall and 58 owner complaints for the 2020 Chrysler Pacifica Hybrid. Most complaints involve electrical system (25) and engine (22). The EPA rates it 30 mpg combined, and NHTSA gives it 5 stars overall.
Combined MPG
30mpg
EPA · 1 version
NHTSA overall
5of 5 stars
NCAP crash tests
Safety recalls
1campaigns
Latest Jun 2020
Owner complaints
58
Top: electrical system
Fuel cost / yr
$2,100est.
EPA estimate, best version
Safety recalls
1 NHTSA campaign · applies to some vehicles, check your VIN
Data from NHTSA Recalls API · synced Nov 7, 2026 · All recall detailsNHTSA vehicle page
Owner complaints by component
58 complaints filed with NHTSA · Aug 2020 – May 2025
- Electrical system25
- Engine22
- Power train17
- Fuel/propulsion system10
- Service brakes6
- Seats4
- Vehicle speed control4
- Hybrid propulsion system3
- Forward collision avoidance3
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Nov 7, 2026 · Full problem breakdownNHTSA vehicle page
What owners report most
Verbatim excerpts from NHTSA complaints, by component
Electrical system
25 reports
“The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbol” was displayed with the message "Vehicle Will Shut off Soon - Pull Over" displayed. The contact had taken the vehicle to a local dealer; however, the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same dealer. The dealer was unable to duplicate the failure again. The vehicle was not repaired. The contact stated that the failure occurred while driving at various speeds and was a recurring failure. The manufacturer was contact and referred the contact to a dealer for a diagnostic test. The failure mileage was 57,016.”
Engine
22 reports
“A coolant leak in the engine led to contamination, misfiring spark plugs. Check engine light came on while driving, and very soon thereafter (~3 minutes) car began sputtering while accelerating and shaking while idle. Acceleration seemed particularly unreliable and dangerous, leading driver to immediately exit the highway and continue straight to dealership on back roads. Dealer found that coolant had leaked into the engine, causing the need to replace right side cylinder head, gasket and spark plug.”
Power train
17 reports1 crash
“We were driving down the freeway at 70 mph and the vehicle displayed "Vehicle will shut off soon, pull over safely" and IMMEDIATELY lost power and the gas pedal would do nothing.”
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 7, 2026
Engines, transmissions & drive
1 version rated by the EPA
- EPA class
- Minivan - 2WD
- Engines
- 3.6L 6-cyl plug-in hybrid
- Transmissions
- Automatic (variable gear ratios)
- Drive
- Front-Wheel Drive
- Fuel
- Regular Gasoline
- EV range
- 520 mi (EPA)
Towing, payload and dimensions aren’t in the EPA or NHTSA data, so we don’t list them.
Data from EPA fueleconomy.gov · synced Nov 7, 2026EPA listing
EPA fuel economy by version
City / highway / combined, annual fuel cost and CO₂
EPA
| Version | City | Hwy | Comb. | Fuel / yr | CO₂ g/mi |
|---|---|---|---|---|---|
| Pacifica Hybrid Auto (variable gear ratios), 6 cyl, 3.6 L · Front-Wheel Drive | 29 | 30 | 30 | $2,100 | 119 |
- 30mpg comb.
Data from EPA fueleconomy.gov · synced Nov 7, 2026 · Fuel cost is EPA’s annual estimate (15,000 mi, 55% city)
NHTSA 5-Star Safety Ratings
1 tested variant
Overall rating
5/ 5
5 of 5Chrysler Pacifica Hybrid VAN FWD
- Frontal crash
- 4 of 5
- Side crash
- 5 of 5
- Side pole
- 5 of 5
- Rollover
- 4 of 5
- Rollover risk
- 10.9%
Data from NHTSA NCAP Safety Ratings API · synced Nov 7, 2026Vehicle 14232
Maintenance basics
General guidance, not the OEM schedule. Check your owner’s manual.
General guidance
| Item | Miles | Time | Note |
|---|---|---|---|
| Engine oil & filter | 5,000–10,000 mi | 6–12 months | Follow the oil-life monitor if fitted |
| Tire rotation | 5,000–7,500 mi | Every oil change | Check pressure monthly |
| Engine air filter | 15,000–30,000 mi | 1–2 years | Sooner in dusty areas |
| Cabin air filter | 15,000–25,000 mi | 1–2 years | |
| Brake fluid | — | 2–3 years | Absorbs moisture over time |
| Coolant | 60,000–100,000 mi | 5–10 years | Long-life coolants last longer |
| Spark plugs | 60,000–100,000 mi | — | Iridium/platinum plugs at the long end |
| 12V battery | — | 3–5 years | Heat shortens battery life |
- Engine oil & filter5,000–10,000 mi
6–12 months - Tire rotation5,000–7,500 mi
Every oil change - Engine air filter15,000–30,000 mi
1–2 years - Cabin air filter15,000–25,000 mi
1–2 years - Brake fluid—
2–3 years - Coolant60,000–100,000 mi
5–10 years - Spark plugs60,000–100,000 mi
— - 12V battery—
3–5 years
Typical intervals for modern cars. Severe service (towing, short trips, extreme heat or cold) shortens them.
2020 Pacifica Hybrid questions
How many recalls does the 2020 Chrysler Pacifica Hybrid have?
1 safety recall as of Nov 7, 2026, according to NHTSA. Recall repairs are free at a dealer. Check your VIN to see whether your car is included and whether the repair was done.
What are the most common 2020 Chrysler Pacifica Hybrid problems?
Owners filed 58 complaints with NHTSA. The most-cited components are electrical system (25), engine (22), power train (17). Complaints are unverified owner reports and aren't adjusted for how many cars were sold.
What MPG does the 2020 Chrysler Pacifica Hybrid get?
The EPA rates the 2020 Chrysler Pacifica Hybrid at 30 mpg combined, depending on engine and drivetrain (1 version rated).
How safe is the 2020 Chrysler Pacifica Hybrid?
NHTSA's New Car Assessment Program gives the 2020 Chrysler Pacifica Hybrid 5 out of 5 stars overall.
Data from NHTSA & EPA · synced Nov 7, 2026