2021 Ford Escape Hybrid structure problems

“The contact owns a 2021 Ford Escape. The contact stated that the vehicle was taken to a dealer, where it was serviced under Customer Satisfaction Program 23B-56; however, the replacement welding caused the front driver's side door to fail. Additionally, the contact stated that while attempting to enter the vehicle, the vehicle failed to start, and multiple warning lights illuminated. The vehicle required a jump-start to start. The vehicle was taken to an independent mechanic, where it was diagnosed that the battery had failed and needed to be replaced. The battery was replaced, and the contact was informed that the previously installed battery was incorrect for the vehicle. The contact was referred to a second dealer for further assistance. The vehicle was towed to the second dealer, where it was diagnosed that a water leak at the C-105 connector on the front driver's side door had caused an electrical system failure. The dealer determined that the wiring harness had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 76,000.”

“When I lock my car, whether from my phone, keys, or lock button inside car, the car will lock except the passenger side door which remains unlocked. So when the car is supposed to be locked and secured, anyone who wants can gain access in my car whenever they want. The car alarm will go off. But the door still opens. I believe this is a safety concern for my family and I while being in the vehicle and also a threat to valuables in my car. I haven’t had it looked at yet. But I want to report it.”

“Subject: Formal Complaint – Recall 23B56 & 23S27 + Rental Car Reimbursement Demand – McCombs Ford (7111 NW Loop 410) To Whom It May Concern, I am writing to file a formal complaint regarding the unacceptable service I experienced at McCombs Ford West, located at 7111 NW Loop 410, San Antonio, TX, concerning two open safety recalls on my 2021 Ford Escape, VIN: [XXX] and to formally request reimbursement for out-of-pocket expenses caused directly by the dealership's failure to prepare for my scheduled appointment. I scheduled a service appointment in February 2026 to address two outstanding safety recalls: •Recall 23B56 – Inspect front door check-arm reinforcement spot welds •Recall 23S27 – Underhood fire risk After waiting nearly five months, I was given an appointment on July 7, 2026. I dropped off my 2021 Ford Escape on July 7, 2026 as scheduled. At drop-off, I was informed the repairs would take multiple days, and I was told no loaner vehicle would be provided. Based on that, I rented a vehicle at my own expense to cover my transportation needs. The following day, I received a call from the service department informing me: 1.Recall 23B56 (Door Reinforcement):…”

“The sunroof cover has come off its tracks and has lost tension. It requires a full sunroof cover replacement. Upon searching this issue online, I found it was a common issue in Escapes around 2020-2022.”

“On XXX I was driving my 2021 Ford Escape for 10 minutes before I stopped at Sheetz gas station on [XXX]. I ran into the building to withdraw cash from the ATM leaving my fiance and dog in the car while it sat idle. Upon exiting the building about 30 seconds to a minute later, I witnessed smoke coming up from the hood of my car. My fiance and Dog quickly evacuated the car as we saw flames emerging. I ran inside to get assistance from the workers and they brought out fire extinguishers. The attempt to extinguish the flames was unsuccessful and the front of the car quickly went up. Police and fire department were called and they showed up about 10 minutes later to handle the situation. Reports from the officer, fire department and the Sheetz assistant were taken. I do not have access to those. My car insurance is covering the cost of the vehicle and a 7 day car rental. They are not covering the loss of both mine and my fiance's cell phones.”

“Nothing malfunctioned. All I was asking for was a fender to hood adjustment and the dealership kept telling me they don't do that and that I would need to go to a bodyshop. The fender to hood alignment issue didn't put others at risk. What the problem is is the door is not aligned based on OEM requirements and the recall repair was completed but not done correctly. The problem has been identified by the dealer. The vehicle has been inspected by the manufacturer. No warning lights or anything. Simply dealership refusing to get my door realigned. After taking it to body shop 3 times and still this problem has not been fixed. This is unacceptable especially since it was a recall through the manufacturer. Also when I asked dealership for proof in writing that they don't do their own bodywork the service advisor told me no. That is also unacceptable. I should be given my proper recall documentation whenever I ask for it.”