2021 Ford Escape HybridRecalls, problems, MPG & safety

“The contact owns a 2021 Ford Escape. The contact stated that the vehicle was taken to a dealer, where it was serviced under Customer Satisfaction Program 23B-56; however, the replacement welding caused the front driver's side door to fail. Additionally, the contact stated that while attempting to enter the vehicle, the vehicle failed to start, and multiple warning lights illuminated. The vehicle required a jump-start to start. The vehicle was taken to an independent mechanic, where it was diagnosed that the battery had failed and needed to be replaced. The battery was replaced, and the contact was informed that the previously installed battery was incorrect for the vehicle. The contact was referred to a second dealer for further assistance. The vehicle was towed to the second dealer, where it was diagnosed that a water leak at the C-105 connector on the front driver's side door had caused an electrical system failure. The dealer determined that the wiring harness had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 76,000.”

“The contact owns a 2021 Ford Escape. The contact stated that while driving at an undisclosed speed, an unknown warning light illuminated. The contact stated that the failure was intermittent at first but later became persistent. The vehicle was taken to O'Reily's where it was diagnosed with fuel control module failure, turbocharger failure, and powertrain failure. The contact was notified of three open recalls associated with the VIN. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle lost motive power and the engine seized. The vehicle was towed to the dealer. The contact was informed that the parts were unavailable to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The failure mileage was 100,000.”

“Car is experiencing internal engine component deterioration under Recall 23S27. Auffenberg Ford in O'Fallon, IL cleared the critical P1061 safety code on October 6 using my code reader, saying they didn’t have time to hook it up to their system and sent me home with an appointment to bring it back in, without fixing the vehicle. Ford Corporate is now utilizing that unauthorized deletion to deny my engine replacement under Customer Satisfaction Program 23N06, forcing me to drive a vehicle with a documented catastrophic engine failure and fire risk until it either throws the code again or catches fire, possibly killing one of my children, or throws a rod.”