Problems · NHTSA complaints

2025 Ford Explorer problems

Owners filed 107 complaints about the 2025 Ford Explorer with NHTSA between Oct 2024 and Oct 2026. The most-cited component is electrical system (23).

Complaints
107
Filed with NHTSA
Crashes
8
Reported by owners
Fires
0
Reported by owners
Injuries
7
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Electrical system23
  2. Service brakes18
  3. Power train16
  4. Forward collision avoidance15
  5. Visibility/wiper10
  6. Steering9
  7. Engine8
  8. Vehicle speed control7
  9. Structure7
  10. Exterior lighting5
  11. Air bags5
  12. Seats3
  13. Lane departure3
  14. Fuel/propulsion system3

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 4, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20245
202553
202649

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Electrical system

23 reports1 crash
“A recent over-the-air (OTA) software update deployed by Ford Motor Company to my 2025 Ford Explorer ST introduced a primary safety hazard and severe system latency. PASSENGER MIRROR FAILURE: Approximately 10% of the time upon vehicle startup, the passenger-side power-folding exterior mirror fails to unfold. This leaves the driver with no right-side mirror visibility, creating an immediate blind-spot hazard and violating FMVSS 111 visibility standards. APIM / NAVIGATION LATENCY: The software update severely degraded processing in the Accessory Protocol Interface Module (APIM). Navigation display systems lag behind the actual vehicle location by approximately 0.1 miles, causing delayed routing information and significant driver distraction. System resets (soft reboots and full master resets) fail to fix the issues. Upon contacting Ford In-Vehicle Technology support, representatives acknowledged the issue but refused to log or escalate the side-mirror failure as a safety defect.”
Owner complaint to NHTSAFiled Sep 18, 2026Electrical system, Visibility/wiperODI 11765202

Service brakes

18 reports4 crashes
“On October 19, 2026, I experienced a serious braking malfunction while driving my 2025 Ford Explorer ST at highway speed. While my foot was on the accelerator, the vehicle unexpectedly began braking repeatedly without me pressing the brake pedal. The vehicle jerked and pulsated as though the ABS was activating. When I attempted to brake, the pedal felt unusually loose and did not immediately respond to the pressure I applied. I eventually managed to slow down and pull onto the highway shoulder. This created a dangerous situation that put me and other motorists at risk. Multiple warnings appeared, including Anti-Lock Brake System Fault, Electronic Parking Brake, Pre-Collision Assist Not Available, and Powertrain Malfunction/Reduced Power. The dashboard also displayed “Park Brake Not Applied,” although I had not activated the parking brake. FordPass reported that the ABS control module was sending invalid information to other vehicle modules and that the electronic parking brake had a fault. This was the second nearly identical incident. On September 29, 2026, I experienced similar unexpected braking and difficulty controlling the brakes. The dealership diagnosed…”
Owner complaint to NHTSAFiled Oct 20, 2026Power train, Service brakes, Forward collision avoidanceODI 11772449

Power train

16 reports1 crash3 related recalls
“Vehicle shut down while driving. Stop safely now, red triangle on IC, and engine disabled. PCM code P1A0C:00:28 Hybrid Powertrain Control Module - Engine Disabled.”
Owner complaint to NHTSAFiled Apr 30, 2026Power trainODI 11734777

Forward collision avoidance

15 reports1 crash
“I was driving at approximately 5mph when my car suddenly slammed on breaks. The pre collision warning popped up. There was no obstical in site. Happened approximately 30 mins ago. Had immediate pain in my shoulder, neck and head.”
Owner complaint to NHTSAFiled Oct 15, 2026Service brakes, Forward collision avoidanceODI 11771498

Visibility/wiper

10 reports
“For the second time now, When changing out wiper blades, the wiper arm has sharp points which easily allow the arm to shatter the windshield. To change the wiper you have to push a button and pull quite hard which can easily cause the wiper arm to slip out of your grasp . This can cause the arm to shatter the windshield even at an inch away.”
Owner complaint to NHTSAFiled Jun 30, 2026Visibility/wiperODI 11747551

Steering

9 reports1 crash
“Steering fails to self-center after slight bear-left such as lane change manuver or steering to track a gentle left bend in road, typically holding ~10 degree left position of the steering wheel. Center feel is "notchy." Behavior is almost completely a bear-left problem and only a slight similar behavior in bear-right condition. Self-centering from hard left seems to be correct in fully returning wheel to center. This behavior has been confirmed by many owners' complaints posted online, and is a problem unique to the Explorer model and 2020+ generation. Video demonstrating problem while driving: [XXX] Explorer ST Owner Forum post confirms similar behavior by others: [XXX] My dealer is treating this as "not a problem, they all do this." No other vehicle in my life (dozens) has ever exhibited this behaviour of steering not returning to center while moving. After delivery I returned the car almost immediately to the dealer on noticing the steering just felt "weird." They found nothing. I narrowed the behavior down to the specific circumstance of bear-left and notchy on-center feel, returned it again, and again they found nothing. With ~3000mi, no change in…”
Owner complaint to NHTSAFiled Aug 9, 2026SteeringODI 11755788
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 4, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.