Problems · NHTSA complaints

2014 Ford Flex problems

Owners filed 249 complaints about the 2014 Ford Flex with NHTSA between Feb 2014 and Jul 2026. The most-cited component is steering (66).

Complaints
249
Filed with NHTSA
Crashes
11
Reported by owners
Fires
2
Reported by owners
Injuries
10
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Steering66
  2. Electrical system57
  3. Fuel/propulsion system46
  4. Suspension26
  5. Engine22
  6. Structure12
  7. Power train10
  8. Seat belts8
  9. Back over prevention7
  10. Engine and engine cooling6
  11. Visibility/wiper5
  12. Service brakes5
  13. Latches/locks/linkages4
  14. Fuel system, gasoline4

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 8, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20145
20157
201619
201719
201831
201937
202039
202116
202217
202316
202411
202526
20266

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Steering

66 reports
“I was driving down a main road going 45 MPH when my steering wheel locked up and I got a message on my dash to service advanced steering. I was unable to turn my steering wheel in any direction and had to pull over in order to not be involved in a collision.”
Owner complaint to NHTSAFiled Feb 26, 2026SteeringODI 11720819

Electrical system

57 reports1 crash1 fire
“I noticed about 6 months ago, the Backup camera has been cutting out randomly, and has been getting worse. I noticed that there is a recall for 2015 - current models of Ford Flex for this issue. Not sure why the 2014 model isn't a part of the recall, as my car seems to be doing the exact thing described in the recall.”
Owner complaint to NHTSAFiled Jul 15, 2026Electrical systemODI 11750617

Fuel/propulsion system

46 reports
“Hello, I was driving my Ford Flex at 60mph yesterday with my 15 year old friend helping me move. The engine completely died for several seconds and continued running. That night the engine was idling rough which was a new symptom. Today, I made it to my destination and the car died, then it did not start after cranking. The Fuel pump module Aa8a-9d412-ca was faulty and now I am out $142+ from Ford to replace a part myself that is a known problem on the Ecoboost engines for this vehicle. This is a liability and I am seeking reimbursement for this known issue. Please issue a recall for this fuel pump module, everyone's safety is at risk that still has this faulty part installed that Ford has not addressed. Thank you for your time.”
Owner complaint to NHTSAFiled Jul 22, 2026Fuel/propulsion systemODI 11752265

Suspension

26 reports4 crashes1 related recall
“Without warning, the vehicle's power steering stopped working in an intersection while turning. The hazard lights came on automatically and I used my full body strength to steer the car out of the intersection. Inspection showed a computer module failure within the steering rack. Because the computer module is built into the steering rack, the whole steering rack needed to be replaced. This was a critical repair and cost over $3500.”
Owner complaint to NHTSAFiled Sep 8, 2025Steering, Suspension, Forward collision avoidanceODI 11685817

Engine

22 reports2 fires
“After reporting to work on [XXX], I discovered that the front of my vehicle was on fire. Emergency services were immediately contacted, and employees on site attempted to contain the fire using fire extinguishers. The fire department arrived shortly thereafter and successfully extinguished the fire. Despite these efforts, the vehicle was ultimately deemed a total loss. Later that day, my sister advised me to review footage from our Ring camera from that morning. The video shows visible sparks coming from underneath my vehicle prior to my departure. At that time, I drove approximately nine miles to work, unaware of any issue with the vehicle.”
Owner complaint to NHTSAFiled Jan 24, 2026Electrical system, EngineFire reportedODI 11713105

Structure

12 reports
“I know that the 2015-2019 Ford Flex is being recalled for rear camera issues and "B" pillar mldgs. coming loose. My 2014 Flex has these same issues. What about earlier models?”
Owner complaint to NHTSAFiled Nov 6, 2025Electrical system, StructureODI 11697945
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 8, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.