Problems · by component
2011 Ford Fusion Hybrid power train problems
279 owner complaints to NHTSA about the 2011 Ford Fusion Hybrid cite power train, 10% of all 2,869 complaints for this model year.
Complaints
279
10% of all complaints
Crashes
3
Reported by owners
Fires
1
Reported by owners
Injuries
0
Reported by owners
What owners say about the power train
Verbatim from NHTSA complaints, newest first
“rdofcookevilletennessee/towedmy2011fordfusionse{38milagefromemyhome{duetonodriverecall{airbags.,Ipickupfusion.,nostart,fordpushedin,outofgurageforairbagrecallfix.OK|wontstartduetofordsaysbrokentranscable.fordjumpstart.nothing.sir/mamfordofcookevilletn.arraingment,airbag,driveabilityrecall.{fixed}theyknowlingheardmesayingcar,starts,drives,,uptotow,dropoff.theircallswereansweredcorrectlyW/informationvin,address.date,time,pickup.,>thecarwouldntstartassistinw/jumpstart,,contactassistancemgr.knowingtheproblem,warstuckreverse,nostart,brokenshiftcablebushing.carloaded,strappedtoourtrailor,reverse,nodrive,nostart,underhoodmaintanceimunhappyw/fordneversaid1word.tillheshowedustostart,shiftintoreverse,againfordrive,nopark.”
“The contact owns a 2011 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The lock warning lights was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that there was a chip inside the transmission causing the transmission to seize. The vehicle was not repaired. The origin of the chip was unknown. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.”
“The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 142,000.”
“The contact owns a 2011 Ford Fusion. The contact stated that the air bag warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V001000 (Air Bags). The contact stated while driving at an undisclosed speed and making a turn, the vehicle lost power steering functionality. The contact was able to drive to the residence by using manual strength to steer the vehicle. Additionally, the contact stated that while driving at various speeds, the transmission was slipping. The transmission warning light was illuminated. The contact also stated that the doors and the windows had failed to operate as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 162,000.”
“My vehicle is a 2011 Ford Fusion, with 165,000 miles on it. When leaving my apartment, as soon as I got on the highway and went above 15 mph my car violently started to shake, I immediately pulled over safely and got out to check around and under the car. Got back in and put it back in drive. Started to drive and it once again started to violently shake. I immediately pulled over again and called to have it towed. Once able I tried to get Ford to look at it but they said the next appointment was 2 months out. I had another mechanic look at it and he said the PTU had failed and would need a full removal and installation of the transfer case. With all the work that needed done he said it would be over 4K. I don’t have that kind of money right now because I just had tire rods replace and ball joints so I’m just going to have to wait. Having been without a car has been so difficult. I searched online and found that many drivers of the Ford Fusion as well as other models are experiencing issues with the PTU. Again, I don’t have this money right now so unfortunately I’ll have to have the car sit at my place until I figure out what to do. When I called the Ford…”
“Transmission slipping,lurching,hard shift,jerking while driving. No prior lamp warnings or other symptoms. Break pedal when applied or released after acceleration or just before a complete stop vehicle makes a pin ball bouncing sound then when acceleration repeated transmission issues. This has put my saftey at risk as well as my passengers because of the sudden slipping,lurching,hard shift,jerking while driving. Trying to understand problem I came across a ongoing investigation regarding ford and knowingly using faulty transmission in a multitude of there vehicles in which mine is exhibiting exactly same behaviors.”
Showing 6 of 279 reports. Read every report on NHTSA.gov.
Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 29, 2026NHTSA vehicle page
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.