Problems · NHTSA complaints
2011 Ford Fusion Hybrid problems
Owners filed 2,869 complaints about the 2011 Ford Fusion Hybrid with NHTSA between Dec 2010 and Nov 2025. The most-cited component is steering (1,436).
Complaints
2,869
Filed with NHTSA
Crashes
83
Reported by owners
Fires
10
Reported by owners
Injuries
48
People reported injured
Deaths
3
Reported to NHTSA
Complaints by component
One complaint can cite several components
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Oct 29, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
1
35
76
445
304
261
191
320
294
271
155
152
135
106
78
45
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 2010 | 1 |
| 2011 | 35 |
| 2012 | 76 |
| 2013 | 445 |
| 2014 | 304 |
| 2015 | 261 |
| 2016 | 191 |
| 2017 | 320 |
| 2018 | 294 |
| 2019 | 271 |
| 2020 | 155 |
| 2021 | 152 |
| 2022 | 135 |
| 2023 | 106 |
| 2024 | 78 |
| 2025 | 45 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Steering
1,436 reports44 crashes
“My daughter was at the gym with the car. She left to come home. Went to the car and started it. It starts fine, but then she got all these warning bells and flashing on the dash panel that power steering failure. Her wheel was so tight she couldn't drive. Luckily she was parked when this happened and not driving. We looked up that there is recall for this issue. We called Ford and had it towed there. I spoke with Ford the next day. They did acknowledge a recall but said since the car is past the 10 years or 150k miles the recall does not apply anymore and we'd be paying out of pocket. They quoted me around $2300 for the repair.”
Air bags
364 reports19 crashes
“ihave?opntitle.2011fordfusionseflexfuel1OFTHEEXPENSIVEMACHANICALREPLACE ,TOREPAIR/ELECTRONICASSISTSHUTOFFTOMANUALSTEER:FORDWILLREPLACEAIRBAGREPAIR:DRIVEABLE'RUNS:ELECTRONICPOWERSTERINGASSISTANCESHUTOFF':DRIVABLE;REPAIRPALSAYONWED'.STEERINGASSIST/#VIN.TOO15YEARS,FORDDEALER,SERVICETELLSMEMILAGEW/YEARSOLDNOAPPLYbut$.288.00.DIAGNOSIS{FORDPROCONTACTCENTEROFEXCELLENCE./DIAGNOSIS288.00-300.00/SERVICEMAN/SUBMITTAPPROVAL.PHONECONVERSATION/LOCALFORDCARDIAGNOSIS.;PAYFORSTEERINGUPTOAFFORDINGCOMPUTER.DIAGNOSTICSHOWSCODES;HEINHUMOURNOCHARGEDUETOCODEFAULTS/{REPLACE{fordrecalls;UNSAFETYDRIVINGCARISSUES.,PARKD.”
Engine
286 reports2 crashes1 fire
“The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. There was no warning light illuminated. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The vehicle was towed to the dealer, where it was diagnosed that the HECU fuse and ABS unit had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 190,000.”
Power train
279 reports3 crashes1 fire
“rdofcookevilletennessee/towedmy2011fordfusionse{38milagefromemyhome{duetonodriverecall{airbags.,Ipickupfusion.,nostart,fordpushedin,outofgurageforairbagrecallfix.OK|wontstartduetofordsaysbrokentranscable.fordjumpstart.nothing.sir/mamfordofcookevilletn.arraingment,airbag,driveabilityrecall.{fixed}theyknowlingheardmesayingcar,starts,drives,,uptotow,dropoff.theircallswereansweredcorrectlyW/informationvin,address.date,time,pickup.,>thecarwouldntstartassistinw/jumpstart,,contactassistancemgr.knowingtheproblem,warstuckreverse,nostart,brokenshiftcablebushing.carloaded,strappedtoourtrailor,reverse,nodrive,nostart,underhoodmaintanceimunhappyw/fordneversaid1word.tillheshowedustostart,shiftintoreverse,againfordrive,nopark.”
Vehicle speed control
258 reports13 crashes
“#FMSCA v. #GST . * DEATH by HAZMAT 12/12/12. 07/07/07. 05.05.05. Few other dates. *Voip, *Sirus , IQ EMS speaks only central asia languages. Unknown war zone in conflict by indemnity policy in place via marriage certificate. EMT heisted by satellite controls of vehicle and few other fuel funds fuels DBA . Heisted all of my USA insurance associate with land records retrieval orders.”
Electrical system
207 reports6 crashes6 fires
“My driver heating element in my seat stopped working. I went to get it fixed and that’s when they noticed the charred heating pad in the seat had burnet makers on it. I have picture showing that the electrical part in the heating pad indicator has black marks around the wires and burnt through the pad and the electrical coils. The seat under the leather part had damage to it. This would have caused a fire. I’m very lucky. I bought the part on [XXX]. I just want to be reimburse from Ford Dealership the part cost. Thank you, [XXX]”
Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 29, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.