2011 Ford Fusion Hybrid service brakes problems

“There have been only been 3 instances that my ABS has activated in the past 4 years. During all 3 instances of the ABS activating, the ABS motor turned on for less than a second and then the brake pedal went soft and all the way to the floor. After this moment, I had little to no braking power. The pedal remained soft until the very end of the pedal travel. The brakes were very shifty and I had to have a shop bleed the ABS unit and lines. The first instance (2019) I had to swerve around a vehicle that blindly crossed traffic. I slammed on the brakes, ABS motor activated for less than a second and the pedal went to the floor and I did not slow down. I had to drive through someone's yard on the other side of the intersection because I had no brakes. The second time (2022) I was on the highway on a 2,500 mile road trip. In Utah, there was a rain storm (unusual) and the passing lane on the highway began gathering water. I hydroplaned and used the brakes to slow down. Same story - ABS briefly activated and the pedal went to the floor. I was able to slow down eventually by letting off the brake and gas and dealt with soft, ineffective brakes for the remainder of the…”

“I have filed a complaint last month and didn't have an email at the time..I was given a ticket number...[XXX], which upon searching isn't a thing. My son purchased a 2011 Ford fusion from a " mechanic" who claimed he just did the brakes, calipers etc..we replaced many parts and upon driving it within 4 days I lost all control braking at a speed of 35-40mph.. it's a miracle that I wasn't on the freeway. Had it towed to Keith's muffler in Westland mi.. after over a month decided they were not working on it anymore..and closed up shop. had it pushed to pioneer auto care next door , supplied them with a remanufactured part after determining it's the abs module.. most fusions have the exact problem however not for the 2011...Ford customer service said call nhtsa... where do I find the complaint online or can someone tell me what to do!!!!! I'm about to call channel 7 news because I'm out thousands.. and need a car. Most fusions have had a recall on the abs module.There seems to be absolutely zero regulatory departments overseeing auto mechanics in Michigan that will do anything to help me. Please advise.”

“On multiple occasions after an ABS brake event, the brake pedal will travel all the way to floor with very little braking power. In some instances, the brake pedal returns to normal after a short amount of time and repetitive pumping of the the brake pedal. In other instances, an extended period of time and aggressive pumping and stabbing of the brake pedal is required to regain full brake control. In every case, this condition has occurred immediately following an ABS brake event. However, it does not occur after every ABS brake event, making it very unpredictable. There have been no warning lamps, messages, symptoms, or other indication of a problem prior to each occurrence. This vehicle has been inspected by a Ford Dealer. The dealer was not able to reproduce the problem, but loss of brake pedal with little brake control continues to occur unpredictably. We use this vehicle for commuting to downtown Minneapolis in heavy traffic and ice roads. Despite cautious driving habits, this issue has created multiple close call collisions with other vehicle.”

“When applying the brakes, they go almost all the way to the floor without warning. This just started happening this year so I had the master cylinder replaced by a certified mechanic and it still occurs intermittently. They will work fine for months at a time and then do exactly the same thing where they go almost all the way to the floor. It can happen when driving or at a stop. When it happens when driving at high speeds it is scary as I don’t feel I am going to stop. I am thinking of trading in the car because I don’t feel safe and feel that I am putting myself and others in danger.”

“The brake ABS module fails intermittently on 2010-2012 model year Ford Fusion Hybrid vehicles. It has failed multiple times on mine and I have only owned the vehicle for 2 months. The vehicle is available for inspection. When the module fails, the vehicle switches from electronic to manual braking; however, there are times when the brakes will not engage with the pedal at full travel, touching the floor board of the car. When this happens, the car does not stop and has almost resulted in accidents in the past and around April 2024, most recently for me. The only reason a crash did not occur is the light I was stopping for changed green and the car in front of me began moving. I was traveling approximately 25 mph when I began to press the brake pedal. I pumped the pedal 3 times but was still traveling around 15 mph when the light turned green. I had the car inspected by a mechanic because of this issue and found out the entire ABS module and brake pump housing is defective; the plastic pieces from the module that connect to the pump can fracture due to brake pressure. The module is also vin/vehicle specific and replacement parts are extremely hard to find.…”

“Car was working great and is serviced regularly. Brake system completely went out- throwing tons of codes. There was a recall for the same issue on models 2010 and earlier but not on the 2011 or later! Many people have had the same issue (brakes going out while driving, ABS module/pump failure, etc.). The parts to fix it are also currently discontinued!! I have no idea what to do because nobody is helping.”