2018 Jeep Cherokee problems

“The contact owns a 2018 Jeep Cherokee. The contact stated that while driving 55 MPH, the 4WD warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed with PTU failure. The approximate failure mileage was 111,000.”

“I have a 2018 Jeep Cherokee. The exact component causing the problem is UNKNOWN. While driving, a “Service Shifter” warning appeared on the dashboard and all of the gear indicator lights illuminated at the same time. After I turned the vehicle off and restarted it, the warning disappeared. On a separate occasion, a “4WD Service Unavailable” message appeared along with the SVC 4WD warning light. That warning also later disappeared. I am concerned about my safety because these warnings involve the vehicle’s shifter and four-wheel-drive system, and I do not know whether either system could malfunction while I am driving. The vehicle has not been inspected or diagnosed by a Jeep dealer or independent repair facility for this problem yet. I took the vehicle to Advance Auto Parts, where they connected a diagnostic scanner, but no codes were found with their scanner. The warnings have been intermittent and have disappeared after restarting the vehicle. There were no other symptoms that I noticed before the warnings appeared. The exact cause of the Service Shifter and SVC 4WD warnings is UNKNOWN.”

“The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at 35 MPH, the vehicle shut off as several warning lights appeared on the instrument panel. The contact made multiple attempts to restart the vehicle but to no avail. The police arrived at the scene and helped to place the vehicle into neutral(N) and moved the vehicle off to the side of the road. Due to the failure, the vehicle was initially towed to the contact's home and was then towed to a dealer. The dealer diagnosed the vehicle with a failed alternator and PTU(Power Transfer Unit). The vehicle was towed back to the contact's home due to the cost of the repair. The contact called an independent mechanic who managed to replace the alternator. Although the contact managed to drive the vehicle once the alternator was replaced; the contact stated that the same warning lights including the 4WD warning message remained on the instrument panel. Upon investigation, the contact discovered NHTSA Campaign Number: 25V011000(Power Train); however, the VIN was not included in the recall. The manufacturer had yet to be notified of the failure. The vehicle had yet to be fully repaired. The failure…”

“while i was driving my vehicle put the parking brake on and then i was unable to get it deactivated at first, after a few seconds i got it and moved forward in traffic. after a few feet the vehicle put the parking brake on and i was unable to move once again. this was in the middle of traffic and i ended up blocking the single lane road. I called a family member who was near by and they came and some how got the parking brake off and drove me and the vehicle home. my safety and everyone one around safety was jeopardized because they had to go into oncoming traffics lane to pass me until i got moving. parking wouldn't engage when we got home and service parking brake light was on.”

“The steering rack failed about one week after I purchased the vehicle. The dealer replaced the steering rack once, but the same problem happened again about six months later. The vehicle has now been at the dealership for about one year waiting for another replacement steering rack. The dealer informed me the part is unavailable and must be specially manufactured. A loaner vehicle was provided while waiting. This repeated steering system failure is a serious safety concern.”

“My Jeep veers left and right sharply while I drive. It does not take off pulling into traffic-I have to wait for total total clearance-there is no take off. My gas tank was filled three days ago and it is already below 50%. I drive 7 miles to and from work Monday-Friday, nowhere else. I have avoided several accidents due to these problems. These problems happen everyday. I have take it in to my jeep Dealership-Hendricks at least four times over the years and they drive it, say they find nothing and return it to me to bring back if the problems arise again. HELP before this car kills me.”