Problems · NHTSA complaints

1997 Jeep Cherokee problems

Owners filed 1,380 complaints about the 1997 Jeep Cherokee with NHTSA between Nov 1996 and Aug 2024. The most-cited component is power train (294).

Complaints
1,380
Filed with NHTSA
Crashes
156
Reported by owners
Fires
24
Reported by owners
Injuries
116
People reported injured
Deaths
6
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Power train294
  2. Fuel system, gasoline234
  3. Service brakes, hydraulic207
  4. Fuel system, other162
  5. Engine and engine cooling119
  6. Electrical system78
  7. Structure66
  8. Air bags64
  9. Steering55
  10. Fuel/propulsion system53
  11. Vehicle speed control50
  12. Suspension49
  13. Equipment36
  14. Visibility32

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Oct 27, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
19964
1997128
1998139
1999152
2000181
2001275
2002111
200396
200435
200522
200615
200710
200818
200911
201020
201113
201213
201317
201451
201544
20168
20178
20183
20193
20202
20210
20220
20230
20241

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Power train

294 reports62 crashes6 fires
“The contact owns a 1997 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power, prompting her to attempt to stop the vehicle. After which, with the brake pedal depressed all the way to the floorboard, the vehicle failed to stop, only coming to a complete stop after going off the road into a drainage ditch and rolling over on its roof. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed from the scene but not taken to the dealer or an independent mechanic. The vehicle was not repaired. A police report was not filed. No injuries were reported. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 250,000.”
Owner complaint to NHTSAFiled Aug 6, 2024Power trainCrash reportedODI 11606904

Fuel system, gasoline

234 reports5 crashes4 fires3 related recalls
“1997 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DEALERSHIP UNABLE TO COMPLETE VEHICLE FRAME CORROSION RECALL. *SMD ACCORDING TO THE INVOICE, THE VEHICLE HAD FRAME CORROSION. THE FRAME BOLT WAS DISLODGE INSIDE FRAME AND THE DEALER WAS UNABLE TO REMOVE IT, TO MOUNT THE HITCH.*JB”
Owner complaint to NHTSAFiled Aug 12, 2015Fuel system, gasoline, StructureODI 10747365

Service brakes, hydraulic

207 reports19 crashes2 related recalls
“TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS, THE ENGINE STALLED INTERMITTENTLY. THE VEHICLE RESTARTED AFTER SEVERAL ATTEMPTS AND THE ENGINE AND BRAKE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE INDICATORS REMAINED LIT UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC EIGHT TIMES, BUT THE FAILURE COULD NOT BE DUPLICATED. RECENTLY, THE DEALER REPLACED THE CORE WIRES, SPARK PLUGS, HOSES, CAPS, AND ROTOR DISTRIBUTOR. THE VEHICLE WAS ALSO REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 02V053000 (POWER TRAIN:AUTOMATIC TRANSMISSION;LEVER AND LINKAGE:FLOOR SHIFT). THE FAILURE MILEAGE WAS 90,000 AND CURRENT MILEAGE WAS 103,000.”
Owner complaint to NHTSAFiled Jan 15, 2009Service brakes, hydraulic, Engine and engine cooling, Power trainODI 10255229

Fuel system, other

162 reports1 crash1 fire
“MY VEHICLE WILL STOP RUNNING WHILE I AM DRIVING, THE CAR WILL BEGIN TO SHAKE UNCONTROLLABLY AND THEN IT WILL COMPLETELY DIE. THIS CAUSE ME TO TRY TO TURN THE CAR OVER SEVERAL TIMES TILL I GET IT STARTED AGAIN AND THE VEHICLE WILL LOSS POWER, HESITATE WHEN I GIVE IT GAS. THIS VEHICLE IS NOT SAFE. ESPECIALLY WHEN I DRIVE ON THE HIGHWAY AND IT BEGINS TO SHAKE AND WILL COMPLETELY SHUT DOWN. I AM AFRAID FOR MY LIFE, AND MY DAUGHTERS. *TR”
Owner complaint to NHTSAFiled Nov 3, 2010Fuel system, other, Electronic stability control (esc)ODI 10363819

Engine and engine cooling

119 reports4 crashes5 fires
“TL* THE CONTACT OWNS A 1997 JEEP CHEROKEE. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE TECHNICIAN DIAGNOSED THAT THE EXHAUST MANIFOLD CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.”
Owner complaint to NHTSAFiled Feb 23, 2016Engine and engine coolingODI 10837786

Electrical system

78 reports3 crashes5 fires
“I PURCHASED THIS VEHICLE AND NOTICED THE FUEL GAUGE WAS FLUCTUATING EXCESSIVELY SO I CHECK IF THERE WERE ANY RECALLS FOR THIS VEHICLE . WHEN ENTERING VEHICLES VIN # IT STATES 0 OPENED RECALLS FOR THIS VEHICLE, NOT SURE IF IT WAS PREVIOUSLY REPAIRED. PLEASE HELP ME RESOLVE THIS ISSUE. ELECTRICAL ISSUES WERE WITH REAR DRIVERS SIDE WINDOW CONSTANTLY GOWS DOWN ON ITS ON EVERY TIME I STARTED THE IGNITION. PLEASE HELP. THANK YOU”
Owner complaint to NHTSAFiled Oct 12, 2020Electrical system, Fuel/propulsion systemODI 11363851
Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 27, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.