NHTSA lists 2 safety recalls and 21 owner complaints for the 2021 Kia Sorento Hybrid. Most complaints involve engine (10) and electrical system (10). The EPA rates it 37 mpg combined, and NHTSA gives it 4 stars overall.
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Kia Motors America (Kia) is recalling certain 2021-2022 Sorento Hybrid and 2022 Sorento Plug-in Hybrid vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
“Recall SA512 was previously completed on my vehicle. The problem is happening again. Since there are no open recalls, I am unable to get it fixed under the recall.”
“On [XXX] we were driving the Kia at slow speed due to snow on the road when a warning light came on which we think said hybrid vehicle failure pull over. The car stopped and the traffic lane with the engine off. The car would not start and we were exposed to traffic. Fortunately, we were on a country road at the time about a mile from our house and we were not struck by following vehicle when the car shut off and stopped in the traffic lane. If we had been on a beltway with 60 or 65 mph traffic obviously the result would’ve been quite different. Because I felt the vehicle was not safe to drive. I had it towed to the Kia dealer in Salisbury Pocahontas Kia, who have not been able to duplicate the problem and have also not been able to tell us what was wrong with the Kia to cause this problem in the first place. Unless there is a clear reason why this happened And it can be fixed then we have no reason to believe this would not happen again and endanger our safety.”
“There is a malfunction in the vehicles.computer system that gives a warning about low coolant level for the hybrid battery. It's been been seen by the KIA dealer and the issue keeps arriving.”
Towing, payload and dimensions aren’t in the EPA or NHTSA data, so we don’t list them.
| Version | City | Hwy | Comb. | Fuel / yr | CO₂ g/mi |
|---|---|---|---|---|---|
| Sorento Hybrid Auto (AM-S6), 4 cyl, 1.6 L, Turbo · Front-Wheel Drive | 39 | 35 | 37 | $1,750 | 242 |
| Item | Miles | Time | Note |
|---|---|---|---|
| Engine oil & filter | 5,000–10,000 mi | 6–12 months | Follow the oil-life monitor if fitted |
| Tire rotation | 5,000–7,500 mi | Every oil change | Check pressure monthly |
| Engine air filter | 15,000–30,000 mi | 1–2 years | Sooner in dusty areas |
| Cabin air filter | 15,000–25,000 mi | 1–2 years | |
| Brake fluid | — | 2–3 years | Absorbs moisture over time |
| Coolant | 60,000–100,000 mi | 5–10 years | Long-life coolants last longer |
| Spark plugs | 60,000–100,000 mi | — | Iridium/platinum plugs at the long end |
| 12V battery | — | 3–5 years | Heat shortens battery life |
2 safety recalls as of Oct 30, 2026, according to NHTSA. Recall repairs are free at a dealer. Check your VIN to see whether your car is included and whether the repair was done.
Owners filed 21 complaints with NHTSA. The most-cited components are engine (10), electrical system (10), fuel/propulsion system (2). Complaints are unverified owner reports and aren't adjusted for how many cars were sold.
The EPA rates the 2021 Kia Sorento Hybrid at 37 mpg combined, depending on engine and drivetrain (1 version rated).
NHTSA's New Car Assessment Program gives the 2021 Kia Sorento Hybrid 4 out of 5 stars overall.