Problems · NHTSA complaints
2021 Kia Sorento Hybrid problems
Owners filed 21 complaints about the 2021 Kia Sorento Hybrid with NHTSA between Feb 2022 and Jul 2025. The most-cited component is engine (10).
Complaints
21
Filed with NHTSA
Crashes
0
Reported by owners
Fires
0
Reported by owners
Injuries
0
People reported injured
Deaths
0
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Engine10
- Electrical system10
- Fuel/propulsion system2
- Trailer hitches1
- Other / unknown6
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Oct 30, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
12
3
4
2
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 2022 | 12 |
| 2023 | 3 |
| 2024 | 4 |
| 2025 | 2 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Engine
10 reports
“Recall SA512 was previously completed on my vehicle. The problem is happening again. Since there are no open recalls, I am unable to get it fixed under the recall.”
Electrical system
10 reports
“On [XXX] we were driving the Kia at slow speed due to snow on the road when a warning light came on which we think said hybrid vehicle failure pull over. The car stopped and the traffic lane with the engine off. The car would not start and we were exposed to traffic. Fortunately, we were on a country road at the time about a mile from our house and we were not struck by following vehicle when the car shut off and stopped in the traffic lane. If we had been on a beltway with 60 or 65 mph traffic obviously the result would’ve been quite different. Because I felt the vehicle was not safe to drive. I had it towed to the Kia dealer in Salisbury Pocahontas Kia, who have not been able to duplicate the problem and have also not been able to tell us what was wrong with the Kia to cause this problem in the first place. Unless there is a clear reason why this happened And it can be fixed then we have no reason to believe this would not happen again and endanger our safety.”
Fuel/propulsion system
2 reports
“There is a malfunction in the vehicles.computer system that gives a warning about low coolant level for the hybrid battery. It's been been seen by the KIA dealer and the issue keeps arriving.”
Trailer hitches
1 report1 related recall
“The contact owns a 2021 Kia Sorento Hybrid. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.”
Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 30, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.