NHTSA lists 3 safety recalls and 194 owner complaints for the 2011 Kia Soul. Most complaints involve service brakes, hydraulic (32) and electrical system (30). The EPA rates it 26–28 mpg combined, and NHTSA gives it 4 stars overall.
Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
Kia Motors America (Kia) is recalling certain model year 2010-2013 Kia Soul vehicles manufactured January 8, 2009, to October 2, 2013, equipped with a sun roof. A headliner plate may detach during deployment of the curtain air bag.
Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles. Originally, in April 2013, Kia recalled 623,658 model year 2007-2010 Rondo and Sportage, model year 2007-2011 Sorento, model year 2007 Sedona, model year 2010-2011 Soul, and model year 2011 Optima vehicles. In September 2013, Kia informed the agency that it was adding an additional 356,719 vehicles to this campaign. The total number of vehicles being recalled is now 980,377. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake-transmission shift interlock feature preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Complaints for each Soul model year we’ve synced.
| Model year | NHTSA complaints |
|---|---|
| 2010 | 135 |
| 2011 | 194 |
| 2012 | 515 |
| 2013 | 667 |
| 2014 | 905 |
| 2015 | 908 |
| 2016 | 823 |
| 2017 | 290 |
| 2018 | 223 |
| 2019 | 140 |
| 2020 | 388 |
| 2021 | 239 |
| 2022 | 95 |
| 2023 | 54 |
| 2024 | 30 |
| 2025 | 12 |
“The contact owns a 2011 Kia Soul. The contact stated that while her husband was at a stop sign, the vehicle suddenly shut off. The vehicle was successfully jump-started; however, after driving approximately one mile, the vehicle began jerking and lost power again and was pushed to a residence. The contact referenced NHTSA ID Number: 23V652000 (SERVICE BRAKES, HYDRAULIC); as a possible cause for the failure; however, the VIN was not included in the recall. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 154,655.”
“Recall #23V652000-Faulty fuse can cause fire while parked or driving. I was advised by letter from KIA in November 2023 that due to this defect, the vehicle should be parked outside and not driven until a replacement part was available. I issued a complaint in January 2024 that no resolution was determined by KIA, and I was then rendered without transportation. It is now June 2024, and still no resolution. I find this totally unacceptable, and since you are the regulatory agency managing the Auto Manufacturers, I would expect some pressure would be exerted to push KIA to resolution. This is a serious defect...FIRE!! I can't drive it or sell it (responsibly).”
“The contact owns a 2011 Kia Soul. The contact stated that the airbag warning light was illuminated, indicating that the airbag system was inoperative. The vehicle was taken to a local dealer, where it was diagnosed that the clock spring needed replacement. The vehicle was repaired. A certified letter was sent to the manufacturer, requesting a goodwill refund; however, the request was denied due to the lack of recall coverage for the vehicle. The failure mileage was approximately 167,492.”
Towing, payload and dimensions aren’t in the EPA or NHTSA data, so we don’t list them.
| Version | City | Hwy | Comb. | Fuel / yr | CO₂ g/mi |
|---|---|---|---|---|---|
| Soul Man 5-spd, 4 cyl, 1.6 L · Front-Wheel Drive | 26 | 31 | 28 | $2,300 | 317 |
| Soul Auto 4-spd, 4 cyl, 1.6 L · Front-Wheel Drive | 25 | 30 | 27 | $2,400 | 329 |
| Soul Auto 4-spd, 4 cyl, 2.0 L · Front-Wheel Drive | 24 | 29 | 26 | $2,450 | 342 |
| Soul Man 5-spd, 4 cyl, 2.0 L · Front-Wheel Drive | 24 | 30 | 26 | $2,450 | 342 |
| Item | Miles | Time | Note |
|---|---|---|---|
| Engine oil & filter | 5,000–10,000 mi | 6–12 months | Follow the oil-life monitor if fitted |
| Tire rotation | 5,000–7,500 mi | Every oil change | Check pressure monthly |
| Engine air filter | 15,000–30,000 mi | 1–2 years | Sooner in dusty areas |
| Cabin air filter | 15,000–25,000 mi | 1–2 years | |
| Brake fluid | — | 2–3 years | Absorbs moisture over time |
| Coolant | 60,000–100,000 mi | 5–10 years | Long-life coolants last longer |
| Spark plugs | 60,000–100,000 mi | — | Iridium/platinum plugs at the long end |
| 12V battery | — | 3–5 years | Heat shortens battery life |
3 safety recalls as of Oct 27, 2026, according to NHTSA. Recall repairs are free at a dealer. Check your VIN to see whether your car is included and whether the repair was done.
Owners filed 194 complaints with NHTSA. The most-cited components are service brakes, hydraulic (32), electrical system (30), air bags (26). Complaints are unverified owner reports and aren't adjusted for how many cars were sold.
The EPA rates the 2011 Kia Soul at 26–28 mpg combined, depending on engine and drivetrain (4 versions rated).
NHTSA's New Car Assessment Program gives the 2011 Kia Soul 4 out of 5 stars overall.