Problems · NHTSA complaints

2012 Lincoln MKZ Hybrid problems

Owners filed 204 complaints about the 2012 Lincoln MKZ Hybrid with NHTSA between Aug 2012 and Jun 2026. The most-cited component is air bags (85).

Complaints
204
Filed with NHTSA
Crashes
11
Reported by owners
Fires
2
Reported by owners
Injuries
9
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Air bags85
  2. Steering38
  3. Service brakes21
  4. Electrical system17
  5. Structure14
  6. Engine11
  7. Power train6
  8. Service brakes, hydraulic5
  9. Electronic stability control (esc)5
  10. Vehicle speed control5
  11. Exterior lighting4
  12. Fuel/propulsion system3
  13. Latches/locks/linkages2
  14. Forward collision avoidance2

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Oct 28, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20121
20134
20145
20159
201610
201755
201842
201923
202014
202116
20225
202311
20245
20253
20261

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Air bags

85 reports4 crashes
“Takata recall. The contact owns a 2012 Lincoln MKZ Hybrid. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. The consumer stated that Ford completed the work necessary to repair the vehicle.”
Owner complaint to NHTSAFiled Sep 2, 2022Air bagsODI 11482554

Steering

38 reports5 crashes
“My car has lost powering steering three times now. I have replaced the rack and pinion module twice and I’m fixing to a third time. This has happened all within the last 3.5 years”
Owner complaint to NHTSAFiled Jun 15, 2025SteeringODI 11667052

Service brakes

21 reports3 crashes
“I have a Lincoln MKZ Hybrid 2012 with 88k miles on it. While I was slowing to a stop as I approached a stoplight at a busy intersection, the 'Check Brake' warning on the dashboard lit up without warning and no prior issues, and my ability to brake became near impossible as the pedal softened. I needed to push it all the way to the floor to get the vehicle to stop. I shifted into park and turned off the vehicle - following turning it back on, the dashboard warning disappeared, I was able to brake again, and the warning has not come back since. My vehicle just passed inspection earlier in the month, and nothing with the brakes came up. This is a critical safety issue! It could have been potentially fatal to myself, my passenger, or other drivers if I could not stop before the intersection, or if this had happened while I was on a main road or highway. I took it into the Ford Lincoln dealership. They cited a faulty HCU/ABS module and recommended replacement, but all parts are after-market at this point and would not come with a warranty. OEM replacements are also extremely difficult to come by. The repairs would take around $3.8k to complete, which is close to the…”
Owner complaint to NHTSAFiled Jun 4, 2026Service brakesODI 11742028

Electrical system

17 reports1 fire
“I became the owner of a 2012 Lincoln MKZ Hybrid in 2016. At first there was no issues. Roughly a couple of months later, there was a power steering issue- so the car was driven to Ford with great difficulty where they reset the sensor or something and the power steering was working again. Now a couple of years later, the problem occurred again. The power steering chime came on, the car read “service advancetrac” in yellow and “power steering assist fault” in read, accompanied by the wheel stiffening. I pulled over turned the car off and back on, and the problem went away. It occurred several more times and turning the car off and back on remedied the problem. It would only occur every couple of months, but more recently it started happening every couple of weeks and now- the last ten days it has happened every time I drive. Each of those times, with the exception of the most recent occurrence, turning the car off and letting it sit for a couple of minutes, followed by turning it back on, solved the problem. The most recent time, I was traveling on the highway going 60 mph when the messages appeared and my wheel stiffened. It terrified me as I was moving fast on…”
Owner complaint to NHTSAFiled May 3, 2024Steering, Electrical system, Unknown or otherODI 11586690

Structure

14 reports1 fire
“Front drivers side door, unable to open door from inside the vehicle. Very hard or impossible for older drivers to cross over the console to exit in the case of a fire or crash.”
Owner complaint to NHTSAFiled Aug 18, 2021StructureODI 11429532

Engine

11 reports1 fire
“WHILE DRIVING AROUND 40 MPH A DING AND THEN RED TRIANGLE APPEARED WITH MESSAGE TO SAFELY STOP, FELT AS IF ENGINE COMPLETELY SHUT DOWN WITH NO OTHER WARNING. I HAVE ALREADY HAD ONE AIR BAG REPLACED AND NOW HAVE BEEN INFORMED THE DRIVER SIDE NEEDS TO ALSO BE REPLACED SO THIS IS NOT A GOOD TIME FOR CAR ENGINE TO SHUT OFF IN MIDDLE OF DRIVING. THANKFULLY NOT ON INTERSTATE. THIS IS NOT THE FIRST TIME SOMETHING SIMILAR HAPPENED WITH BRAKES AND POWER STEERING LOCKING A FEW MONTHS PRIOR TO THIS. I CAN'T GET APPOINTMENT AT DEALER UNTIL MID MAY BUT WAS TOLD THERE WERE NO PROBLEMS LIKE THIS REPORTED. I DO SEE ON A COMPLAINT WEBSITE WHERE IT HAS BEEN REPORTED BY QUITE A FEW PEOPLE SO IT WOULD SEEM TO BE A PROBLEM. I WOULD SAY IF YOU WERE ON INTERSTATE THIS COULD BE CAUSE OF A DEADLY CRASH AND THEN TO HAVE THE AIRBAG RECALL ON TOP OF THIS. I AM AT LEAST HOPING THEY WILL HAVE AN ANSWER TO FIX AS I'M SCHEDULED FOR A ROAD TRIP IN JULY, BUT I WOULD NEVER DRIVE THIS CAR AND FEEL SECURE WITH THIS ISSUE NOT BEING RESOLVED. THIS FOR SURE SHOULD COMPLY FOR A RECALL.”
Owner complaint to NHTSAFiled Apr 29, 2021Unknown or other, EngineODI 11414517
Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 28, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.