NHTSA lists 2 safety recalls and 80 owner complaints for the 2023 Hyundai Santa Cruz. Most complaints involve power train (25) and engine (20). The EPA rates it 22–23 mpg combined, and NHTSA gives it 5 stars overall.
Hyundai Motor America (Hyundai) is recalling certain 2019-2023 Santa Fe, 2021-2023 Santa Fe HEV, 2022-2023 Santa Fe Plug-in HEV and Santa Cruz vehicles potentially equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Hyundai dealership. Water accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Hyundai Motor America (Hyundai) is recalling certain 2022 Tucson and 2022-2023 Santa Cruz vehicles. The roof moldings may detach.
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
“Hyundai Santa Cruz with transmission problems. 5 attempts to repair and manufacture failed to. Last time, vehicle had a sudden transmission failure while driving. Car stop responding to acceleration and transmission was not switching gears, that could had cause loss of control, especially in high-speed or high-traffic situations. Luckily it was very early in the morning, not much traffic and before (0.3 miles) from taking a high-speed interstate. Vehicle is not safe to drive and according to a research I made, other vehicles of same brand, model and year are facing same issues.”
“driving/pulling on interstate speed only went to 20 miles per hour, no more. Pulled off and turned truck off, waited and restarted. all fine. No warning was given. Short time later engine light came on. Called and got appointment at dealers.”
“The push-to-open fuel filler door repeatedly failed to release, preventing refueling. The door locks through an electronic actuator tied to the central locking system, and there is no interior lever or owner-accessible manual override. Beginning in August 2026, the door intermittently failed to open when pushed with the vehicle off and all doors unlocked. Cycling lock/unlock on the key fob while pressing the door sometimes freed it after several minutes; other times it would not open at all. No warning lamps or messages preceded the failures. A door that will not release means the vehicle cannot be refueled, which can strand the driver or cause a loss of motive power in traffic. Owners of other 2022-2023 Santa Cruz vehicles report the same failure online, including at least one tow after an owner could not refuel. An authorized Hyundai dealer inspected the vehicle twice. On 08/29/2026 (24,410 miles) the dealer could not reproduce the concern and lubricated the latch pins. The failure returned within days. On 09/09/2026 (24,520 miles) the dealer confirmed the concern, found the electronic release motor had failed and the door housing assembly seized, and…”
Towing, payload and dimensions aren’t in the EPA or NHTSA data, so we don’t list them.
| Version | City | Hwy | Comb. | Fuel / yr | CO₂ g/mi |
|---|---|---|---|---|---|
| Santa Cruz AWD Auto (S8), 4 cyl, 2.5 L · All-Wheel Drive | 21 | 25 | 23 | $2,600 | 390 |
| Santa Cruz FWD Auto (S8), 4 cyl, 2.5 L · Front-Wheel Drive | 22 | 26 | 23 | $2,600 | 381 |
| Santa Cruz AWD Auto (AM-S8), 4 cyl, 2.5 L, Turbo · All-Wheel Drive | 19 | 27 | 22 | $2,750 | 402 |
| Item | Miles | Time | Note |
|---|---|---|---|
| Engine oil & filter | 5,000–10,000 mi | 6–12 months | Follow the oil-life monitor if fitted |
| Tire rotation | 5,000–7,500 mi | Every oil change | Check pressure monthly |
| Engine air filter | 15,000–30,000 mi | 1–2 years | Sooner in dusty areas |
| Cabin air filter | 15,000–25,000 mi | 1–2 years | |
| Brake fluid | — | 2–3 years | Absorbs moisture over time |
| Coolant | 60,000–100,000 mi | 5–10 years | Long-life coolants last longer |
| Spark plugs | 60,000–100,000 mi | — | Iridium/platinum plugs at the long end |
| 12V battery | — | 3–5 years | Heat shortens battery life |
2 safety recalls as of Nov 13, 2026, according to NHTSA. Recall repairs are free at a dealer. Check your VIN to see whether your car is included and whether the repair was done.
Owners filed 80 complaints with NHTSA. The most-cited components are power train (25), engine (20), electrical system (14). Complaints are unverified owner reports and aren't adjusted for how many cars were sold.
The EPA rates the 2023 Hyundai Santa Cruz at 22–23 mpg combined, depending on engine and drivetrain (3 versions rated).
NHTSA's New Car Assessment Program gives the 2023 Hyundai Santa Cruz 5 out of 5 stars overall.