Problems · NHTSA complaints
2024 Jeep Grand Cherokee problems
Owners filed 254 complaints about the 2024 Jeep Grand Cherokee with NHTSA between Jan 2024 and Oct 2026. The most-cited component is electrical system (116).
Complaints
254
Filed with NHTSA
Crashes
10
Reported by owners
Fires
0
Reported by owners
Injuries
2
People reported injured
Deaths
1
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Electrical system116
- Engine109
- Fuel/propulsion system45
- Power train31
- Forward collision avoidance31
- Service brakes17
- Exterior lighting16
- Lane departure11
- Vehicle speed control11
- Steering9
- Suspension6
- Visibility/wiper4
- Seats4
- Back over prevention4
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Nov 3, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
35
96
123
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 2024 | 35 |
| 2025 | 96 |
| 2026 | 123 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Electrical system
116 reports3 crashes3 related recalls
“I am reporting repeated, sudden losses of motive power at highway speeds in my 2024 Jeep Grand Cherokee 4xe (PHEV). The vehicle's propulsion, electrical, and engine systems completely shut down without warning, causing the car to randomly stop while cruising at 60 mph on the highway, creating an immediate and severe crash risk. Despite the authorized dealership (David Auto of Glen Mills, PA) claiming that all outstanding safety recalls regarding drive power loss were resolved, the defect has actually worsened. This critical failure has occurred on at least three separate occasions recently: Late September 2026: Initial sudden power loss while cruising at 60 mph on the highway. [XXX]: Second instance of sudden power failure at 60 mph on the highway. [XXX]: Third instance of complete power loss at 60 mph on the highway. The vehicle was carrying four occupants at the time, significantly compounding the severe safety hazard. The manufacturer and authorized dealerships have failed to permanently rectify this dangerous defect, and the authorized recall remedies, stated complete, clearly have not or did not fulfill the obligations of safety and what was notified and…”
Engine
109 reports2 crashes
“While driving on the freeway - the cars hybrid system shut off altogether and wouldn’t go above 60mph. This was during maneuvers in traffic that cause severe concern for passengers in the car including my [XXX] daughter and wife, along with other nearby drivers.”
Fuel/propulsion system
45 reports1 crash
“Vehicle experienced a sudden loss of motive power at highway speeds without warning. The vehicle lost total propulsion at 60mph with zero dashboard error text or warning lights. Driver pressed fully on gas pedal to avoid activating the regenerative braking system. Driver pumped gas pedal but no response from vehicle. Vehicle began to lose speed while operating on an Interstate Freeway in the dark (between 6a - 7a). Driver began shifting into Neutral and back to Drive which only restored power for one second before cutting out again. There are no text errors or engine indicating warnings or alerts. Vehicle stalled and driver put on hazards and slowly made way to the shoulder and nearest exit ramp which was ~2 mile from event start to exit ramp. Event happened September 18, 2026. Another identical event on the same stretch of Interstate reoccurred on October 2, 2026 which prompted owner to take to the dealership for diagnostic. Jeep dealership was unable to diagnose or duplicate the issue.”
Power train
31 reports1 related recall
“I lease a 2024 Jeep Grand Cherokee 4xe. Since XXX, the vehicle jerks and surges unexpectedly while driving. It happens almost daily, at speeds from 10mph to 30mph, during acceleration. The jerking is abrupt and hard to predict. It affects my control of the vehicle in traffic and when merging, and I am concerned it could cause a rear-end collision. I have taken the vehicle to Salerno Duane Jeep 6 times for this problem: XXX. Each time the dealer recorded "cannot replicate". Repair orders show the vehicle was driven as little as 1 mile during some visits, and one order states a 10-mile road test while the odometer shows 1 mile. The most recent visit began XXX. After 9 days and 20 test miles, the dealer again reported it could not replicate the problem. I have requested they keep the vehicle until it can be replicated. I have recorded multiple videos of the jerking as it happens and gave them to the dealer. During the service on XXX, the vehicle also set fault code P0BBE-00 (hybrid battery pack voltage variation) and required a hybrid battery replacement, with a 5-week wait for parts. The jerking lessened after the repair but has since gotten continually worse. No…”
Forward collision avoidance
31 reports2 crashes
“The whole vehicle is a safety issue. Have to park outside, cannot charge due to Manufacturer for safety. Numerous electrical issues with braking, electric and emergency braking. Have more pictures of messages with miles below it. Also a few more repair records.”
Service brakes
17 reports1 crash
“During a standard service, the servicing dealership (Lester Glenn Jeep, Tom’s River,NJ) failed to perform the mandatory factory electronic scan bleed required for the Electronic Brake Booster (EBB) and ABS/ESC modules. This critical omission left unpurged fluid and internal system aeration trapped deep inside the electronic braking components, severely compromising the vehicle's stopping integrity and creating an immediate safety hazard. The safety omission was caught and documented via a secondary diagnostic scan by another authorized Jeep servicing facility (Pine Belt Jeep, Lakewood,NJ ), which had to perform the corrective electronic scan bleed to restore proper braking functionality and make the vehicle safe for public roads.”
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 3, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.