NHTSA lists 1 safety recall and 140 owner complaints for the 2020 Kia Sorento. Most complaints involve engine (67) and electrical system (20). The EPA rates it 20–25 mpg combined, and NHTSA gives it 5 stars overall.
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Complaints for each Sorento model year we’ve synced.
| Model year | NHTSA complaints |
|---|---|
| 2003 | 308 |
| 2004 | 220 |
| 2005 | 307 |
| 2006 | 242 |
| 2007 | 154 |
| 2008 | 217 |
| 2009 | 55 |
| 2011 | 1,520 |
| 2012 | 880 |
| 2013 | 983 |
| 2014 | 988 |
| 2015 | 755 |
| 2016 | 1,262 |
| 2017 | 808 |
| 2018 | 255 |
| 2019 | 435 |
| 2020 | 140 |
| 2021 | 25 |
| 2022 | 194 |
| 2023 | 126 |
| 2024 | 44 |
| 2025 | 77 |
| 2026 | 6 |
“I bought a used 2020 Kia Sorento LX 2.4L in 2022. It had 15,000 miles on it. AT 50,000 miles I noticed it was consuming oil. I have been changing the oil at 5,000 mile intervals even though the manual calls out to do it every 7,500 miles. I have records of the maintenance for every oil change done on this vehicle. I kept a log and now at 54,740 miles it is consuming 1 quart every 500 miles or so. I took it to the dealer on 10/19/2026 and was told that since I was not the original owner there was no warranty coverage on it. So that nullified the 10 year/100,000 mile warranty. I was told they could do a chamber cleaning for $800.00 and if that failed I would need to replace the engine at an out of pocket cost to me of $9,000.00 to $10,000.00 I have to monitor the oil level constantly to avoid the engine seizing and breaking down in traffic . This auto is used by my spouse to drive my grand kids to and from school. There are no warnings or messages on the oil level so it is driven with uncertainty .”
“Driving at highway speed, the vehicle began to make a loud rattling noise that came from under the vehicle. A passerby pulled even with my car and began frantically gesturing. After a few seconds of confusion, me daughter said the she thought the man was saying "it's on fire." We pulled over to the shoulder of the road, exited quickly and realized there was fire visible in the engine area, seen through the grill. A good samaritan attempted to suppress the fire with an exstinguisher but moments later, it was fully engulfed.”
“The contact called on behalf of his daughter who owns 2020 Kia Sorento. The contact stated that the vehicle was taken to a dealer for a routine oil change when the contact was informed that there was an unknown issue with the vehicle however, the vehicle was not diagnosed or repaired. The vehicle was taken to a different dealer where it was diagnosed that the transmission fluid was leaking and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.”
Towing, payload and dimensions aren’t in the EPA or NHTSA data, so we don’t list them.
| Version | City | Hwy | Comb. | Fuel / yr | CO₂ g/mi |
|---|---|---|---|---|---|
| Sorento FWD Auto (S6), 4 cyl, 2.4 L · Front-Wheel Drive | 22 | 29 | 25 | $2,550 | 363 |
| Sorento AWD Auto (S6), 4 cyl, 2.4 L · All-Wheel Drive | 21 | 26 | 23 | $2,800 | 389 |
| Sorento FWD Auto (S8), 6 cyl, 3.3 L · Front-Wheel Drive | 19 | 26 | 22 | $2,900 | 413 |
| Sorento AWD Auto (S8), 6 cyl, 3.3 L · All-Wheel Drive | 18 | 24 | 20 | $3,200 | 436 |
| Item | Miles | Time | Note |
|---|---|---|---|
| Engine oil & filter | 5,000–10,000 mi | 6–12 months | Follow the oil-life monitor if fitted |
| Tire rotation | 5,000–7,500 mi | Every oil change | Check pressure monthly |
| Engine air filter | 15,000–30,000 mi | 1–2 years | Sooner in dusty areas |
| Cabin air filter | 15,000–25,000 mi | 1–2 years | |
| Brake fluid | — | 2–3 years | Absorbs moisture over time |
| Coolant | 60,000–100,000 mi | 5–10 years | Long-life coolants last longer |
| Spark plugs | 60,000–100,000 mi | — | Iridium/platinum plugs at the long end |
| 12V battery | — | 3–5 years | Heat shortens battery life |
1 safety recall as of Nov 3, 2026, according to NHTSA. Recall repairs are free at a dealer. Check your VIN to see whether your car is included and whether the repair was done.
Owners filed 140 complaints with NHTSA. The most-cited components are engine (67), electrical system (20), power train (18). Complaints are unverified owner reports and aren't adjusted for how many cars were sold.
The EPA rates the 2020 Kia Sorento at 20–25 mpg combined, depending on engine and drivetrain (4 versions rated).
NHTSA's New Car Assessment Program gives the 2020 Kia Sorento 5 out of 5 stars overall.